Customer Reviews for Ocean Storage
(U-Haul Neighborhood Dealer)

161 reviews

105 Professional Pkwy   Yorktown, VA 23693

(757) 249-0074

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(757) 249-0074

105 Professional Pkwy
Yorktown, VA 23693

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Equipment desired not available. Reserved additional equipment in the form of dollies and they were not available. Truck ran poorly customer service was excellent at the location however.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASCARL S. 
Rating:
5.0

Customer did not leave a comment.

DANIELBLANE W. 
Rating:
3.0

Inform customers what the rules are for weight stations. When we were traveling, we were unaware if we needed to stop at any of the stations.

RONALDS K. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
2.0

Equipment did have trash behind the seats but wasn't too bad. One of the staff members was really rude and a few of us were waiting outside before they came to unlock the doors.

KATHERINE W. 
Rating:
4.0

Be open on weekends - not just Saturday.

MYRA E. 
Rating:
5.0

Great Experience! Front desk clerk was excellent! She was so friendly and made sure we understood everything concerning our rental.

Linda V. 
Rating:
5.0

Customer did not leave a comment.

PAOLA B. 
Rating:
5.0

NOTHING THAT I CAN THINK OF AT THIS TIME. THANK YOU.

VINEONIE P. 
Rating:
5.0

By far, one of my best no-contact experiences since the pandemic began. The process was spot on and the instructions were easy to manage. Will definitely use this location again for future needs and referrals.

LaTessa D. 
Rating:
5.0

N/A

JESSICAL B. 
Rating:
5.0

Very Friendly, easy out and in service.

chris G. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASMICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Catherine B. 
Rating:
2.0

Rental truck wasn't cleaned from the last rental, and there was undocumented damages. U-Haul representative was very polite and apologetic of the inconvenience.

David S. 
Rating:
5.0

Very easy drop off, open parking lot for after hours return. Staff was very helpful when we called about our return.

ERIK G. 
Rating:
5.0

The young lady who helped me was very nice and helpful tearing our multiple interactions.

RAYMONDJAMES P. 
Rating:
5.0

This was by far the cleanest, most organized, customer-focused location I've ever rented from. I won't go anywhere else from now on.

ANGELAJEANNE D. 
Rating:
5.0

The representative was VERY helpful and understanding!

BRIAN I. 
Rating:
5.0

Customer did not leave a comment.

Mayra L. 
Rating:
2.0

Customer did not leave a comment.

KATRINAYVONNE W. 
Rating:
5.0

Customer did not leave a comment.

Luv B. 
Rating:
5.0

Customer did not leave a comment.

khalil A. 
Rating:
4.0

Ocean Storage location was a clean, professionally staffed location. Very helpful and cognizant of COVID 19 restrictions. Will use again.

Carlos C. 
Rating:
3.0

Explain the self serve process clearly that wasn't told clear to me so my moving process was a extra 45 minutes

Priscilla A. 
Rating:
5.0

Great experience. Reserved trailer and checked in online before arrival. I arrived earlier than expected but the trailer was there, it took only 3-4 minutes to check in, the staff hooked up my trailer in the pouring rain and I was on my way in less than 15 minutes. The nice lady at the desk was friendly and interactive. Masks were required as well as distancing. Hand wash/spray materials available. Definitely a great place to rent a U-Haul. I even completed the project and returned the trailer a day early and they issued me a partial refund!!! Great experience overall!!!

Ollie A. 
Rating:
1.0

Customer did not leave a comment.

Taylor R. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Maureen M. 
Rating:
3.0

Customer did not leave a comment.

Debra W. 
Rating:
5.0

Customer did not leave a comment.

Clifton D. 
Rating:
5.0

I still had to go inside to get key to the van. I would have skipped all extra steps and just gone inside had I known

Steven S. 
Rating:
2.0

I had to go to 4 different locations before I got what I needed after being told the night before that all would be fine in the morning for pick up.

Melvin P. 
Rating:
4.0

5 X 8 trailer had broken glass all over floor when I opened it up at home. Thought these were to be delivered clean? Perhaps I should charge U-HAUL a cleaning fee.

Michael M. 
Rating:
5.0

Just keep doing what you are doing fine

C ANTHONY M. 
Rating:
3.0

Why should a customer do all the reservation paperwork online to only have to redo iot all in the office when picking up? This weather close to ask hour of my very preasuios drive time.

David D. 
Rating:
3.0

I used a van to move a tv. Had the van hours. I was charged 25 dollars for cleaning. How unclean can a tv in a box make a van driven with no passenger. I dont recommend this location. The van was returned as checked out. They are waiting for the next guy to charge extra for renting out a van

KENNEDYOKINDA O. 
Rating:
5.0

The lady was very pleasant and patient to deal with. Great experience.

JOHNEUGENE G. 
Rating:
5.0

Customer did not leave a comment.

Ivy H. 
Rating:
5.0

Customer did not leave a comment.

Cindy S. 
Rating:
5.0

Customer did not leave a comment.

Louis M. 
Rating:
4.0

My original order included a dolly and there was no dolly on the vehicle.

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

Kirby R. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Sharra O. 
Rating:
4.0

When office personnel leave to go out on the lot a phone number should be post at the door and that employee should have the phone with them and answer it. I had a 3 pm pick schedule, arrived 10 minutes early and found door locked. The phone number posted on the door, when I called multiple times no one answer. The employee finally came back to the office at 3:10 pm. So I waited outside for about 20 minutes.

Christopher B. 
Rating:
1.0

After hours process need improvement

Amber R. 
Rating:
4.0

Customer did not leave a comment.

Gabriel R. 
Rating:
5.0

Customer did not leave a comment.

Macol H. 
Rating:
5.0

Customer did not leave a comment.

Georgia B. 
Rating:
5.0

Customer did not leave a comment.

doris M. 
Rating:
5.0

Everything was great

alfred W. 
Rating:
3.0

Have a more knowledgeable staff.

Brian D. 
Rating:
4.0

Had to unhook and move trailer into space myself. This service should be provided at drop off.

Michael L. 
Rating:
5.0

Customer service was outstanding. Prompt and friendly. Everything was on point. Great job!

Laura V. 
Rating:
5.0

Ustomer service is what this location has above the rest. You can rent anywhere, these folks treat you right

John P. 
Rating:
3.0

Customer did not leave a comment.

Omar B. 
Rating:
2.0

More than half of the lights on the trailer were not working. When I called this location to report it and try to get it resolved I was told that I had to get the 1800 number from the email they did not have it on hand to give to me. They seem to not care for my safety towing their trailer. When I returned it to this site they wanted to know all about the lights and then resolve it. Is safety a concern to uhaul?

chris B. 
Rating:
5.0

Customer did not leave a comment.

Logan Y. 
Rating:
5.0

Ashley, the on-site rental storage technician, very helpful. She made it very easy for me to secure my rental vehicle and take care of all the details. Super job, Ashley!

roger G. 
Rating:
4.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Vickie B. 
Rating:
3.0

Signs weren't visible. I thought I was in the wrong place. I asked was this uhaul when I walked in and she rudely pointed to a small uhaul sign near the bottom of the door amidst many larger signs on the door. And rudely said there's a sign there and one there! I continued to get a rude attitude throughout the whole ordeal

Byron B. 
Rating:
4.0

Customer did not leave a comment.

christopher T. 
Rating:
1.0

The person who was issuing the trailer did not know what she was doing. She kept losing the information in the computer, and even though I did an per-registration on line, she kept asking for the information which was in the computer. It took over an hour to get the trailer, and meanwhile, the line was backing up behind me. Maybe it is not the attendants fault. Maybe she wasn't trained properly.

Monroe C. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

stephen J. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
2.0

I was called 1 hour prior to my pickup time and told that my reservation was overbooked!!

Glenn K. 
Rating:
1.0

The location itself was fine and the staff was as helpful as they could be; however, I had a horrendous experience with UHaul directly, which destroyed any good will towards UHaul. I'm currently trying to start a customer action file.

Stephen K. 
Rating:
4.0

The customer service rep was not in the office when I came. I had a last minute change to my pick-up location, so that's understandable. But the business cell phone had been allowed to run out of battery, so I couldn't contact anyone.

Doug N. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

I have used U-Haul many times over the past 15 years. This was the best U-Haul experience I have ever had. The office is very clean and organized. I was waited on immediately; the staff person was very professional and assisted me with any questions or concerns I had.

Jean Z. 
Rating:
5.0

Great place. no problems and the lady who runs this location was wonderful!

Colleen C. 
Rating:
5.0

The customer service was amazing. She was courteous, She had a smile, and she made this experience amazing. I'm going through a hard time and it's great to meet nice people.

Cassandra B. 
Rating:
5.0

Customer did not leave a comment.

CORY K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER J. 
Rating:
5.0

Your agent was very nice and personable.

Terry G. 
Rating:
5.0

Customer did not leave a comment.

Deborah J. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Service was great

Gary N. 
Rating:
5.0

Customer did not leave a comment.

Jim L. 
Rating:
4.0

Improve process to check same day reservation / rentals to better prepare for service at specified appointment time

Daniel W. 
Rating:
5.0

Nothing the best customer service by far that I have this year!!!!

Peter W. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
3.0

The pickup location was convenient.

Kelly M. 
Rating:
5.0

Moving is very stressful, it would help if all the equipment that you rent is all in one location at the time of pickup.

Omar L. 
Rating:
4.0

This is the first U-Haul site that doesn't connect your trailer for you.

THERESA C. 
Rating:
5.0

Customer did not leave a comment.

Bernardo H. 
No reviews have been submitted for this location.

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