Inform customers what the rules are for weight stations. When we were traveling, we were unaware if we needed to stop at any of the stations.RONALDS K.
Moving Truck Rental in Yorktown, VA at Ocean Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Yorktown, VA 23693
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Equipment did have trash behind the seats but wasn't too bad. One of the staff members was really rude and a few of us were waiting outside before they came to unlock the doors.KATHERINE W.
Be open on weekends - not just Saturday.MYRA E.
Great Experience! Front desk clerk was excellent! She was so friendly and made sure we understood everything concerning our rental.Linda V.
NOTHING THAT I CAN THINK OF AT THIS TIME. THANK YOU.VINEONIE P.
By far, one of my best no-contact experiences since the pandemic began. The process was spot on and the instructions were easy to manage. Will definitely use this location again for future needs and referrals.LaTessa D.
Very Friendly, easy out and in service.chris G.
Rental truck wasn't cleaned from the last rental, and there was undocumented damages. U-Haul representative was very polite and apologetic of the inconvenience.David S.
Very easy drop off, open parking lot for after hours return. Staff was very helpful when we called about our return.ERIK G.
The young lady who helped me was very nice and helpful tearing our multiple interactions.RAYMONDJAMES P.
This was by far the cleanest, most organized, customer-focused location I've ever rented from. I won't go anywhere else from now on.ANGELAJEANNE D.
The representative was VERY helpful and understanding!BRIAN I.
Ocean Storage location was a clean, professionally staffed location. Very helpful and cognizant of COVID 19 restrictions. Will use again.Carlos C.
Explain the self serve process clearly that wasn't told clear to me so my moving process was a extra 45 minutesPriscilla A.
Great experience. Reserved trailer and checked in online before arrival. I arrived earlier than expected but the trailer was there, it took only 3-4 minutes to check in, the staff hooked up my trailer in the pouring rain and I was on my way in less than 15 minutes. The nice lady at the desk was friendly and interactive. Masks were required as well as distancing. Hand wash/spray materials available. Definitely a great place to rent a U-Haul. I even completed the project and returned the trailer a day early and they issued me a partial refund!!! Great experience overall!!!Ollie A.
I still had to go inside to get key to the van. I would have skipped all extra steps and just gone inside had I knownSteven S.
I had to go to 4 different locations before I got what I needed after being told the night before that all would be fine in the morning for pick up.Melvin P.
5 X 8 trailer had broken glass all over floor when I opened it up at home. Thought these were to be delivered clean? Perhaps I should charge U-HAUL a cleaning fee.Michael M.
Just keep doing what you are doing fineC ANTHONY M.
Why should a customer do all the reservation paperwork online to only have to redo iot all in the office when picking up? This weather close to ask hour of my very preasuios drive time.David D.
I used a van to move a tv. Had the van hours. I was charged 25 dollars for cleaning. How unclean can a tv in a box make a van driven with no passenger. I dont recommend this location. The van was returned as checked out. They are waiting for the next guy to charge extra for renting out a vanKENNEDYOKINDA O.
The lady was very pleasant and patient to deal with. Great experience.JOHNEUGENE G.
My original order included a dolly and there was no dolly on the vehicle.Andrew S.
When office personnel leave to go out on the lot a phone number should be post at the door and that employee should have the phone with them and answer it. I had a 3 pm pick schedule, arrived 10 minutes early and found door locked. The phone number posted on the door, when I called multiple times no one answer. The employee finally came back to the office at 3:10 pm. So I waited outside for about 20 minutes.Christopher B.