Customer Reviews for Oceanside Storage Inc
(U-Haul Neighborhood Dealer)

797 reviews

1270 Alberni Hwy   Parksville, BC V9P2C9

(778) 842-0122

Location Hours

  • Mon-Sun: 10 am - 4 pm
Special Operating Hours
  • 11/11/2021: Closed
  • 12/25/2021 - 12/26/2021: Closed

Services at this Location:

Contact Us

(778) 842-0122

1270 Alberni Hwy
Parksville, BC V9P2C9

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 4 pm
Special Operating Hours
  • 11/11/2021: Closed
  • 12/25/2021 - 12/26/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This is by far the best uhaul location I've ever used. I've used Uhaul at least 15 times in the past.

Michael O. 
Rating:
5.0

Everything was 5 STAR. Very courteous, knowledgeable, professional. They are top of the class, and THANK YOU.

Ronald T. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Easy pick up...location...friendly service

Francis Enoch G. 
Rating:
5.0

I can't think of anything that could have been better.

Craig J. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Highly recommended. Super friendly, super helpful. Uhaul units are great... I keep coming back!

Erich S. 
Rating:
5.0

Always a pleasure dealing with the team at U lock mini Storage. So very helpful and Accommodating.

Troy H. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Michelle A. 
Rating:
5.0

I needed a cargo trailer for a couple hours to take a delivery, very convenient location, good people and excellent trailer. Thank you.

Didier M. 
Rating:
5.0

It was a last minute rental. The correct vehicle was recommended and the transaction processed very efficiently.

David M. 
Rating:
5.0

Staff couldn't have been more friendly/helpful with the service provided. Thank you.

Aine K. 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
5.0

Awesome service

Jeff W. 
Rating:
4.0

Online return was clumsy and time consuming

Geoffrey F. 
Rating:
5.0

Moving can be very stressful. This office has everything you need to make this as stress free as possible. I prefer this location to anyone. They are always very courteous, organized, helpful with all your needs. You'll never go wrong with the staff here. I would recommend this office to anyone who wants to rent either a trailer or truck. Awesome staff !!

David P. 
Rating:
5.0

Customer did not leave a comment.

alastair K. 
Rating:
5.0

Oceanside is always a good place to deal with. Storage or U-haul, just great

Eric S. 
Rating:
5.0

Keep up the good work.

Amir K. 
Rating:
5.0

Top shelf service! Thank you!

Paul J. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Brett R. 
Rating:
5.0

Customer did not leave a comment.

Akbal M. 
Rating:
5.0

The customer service was amazing. FINALLY a Uhaul location that can be reliable and great customer service. Amazingggg

Elena T. 
Rating:
5.0

This is the best rental company for trucks and vans that I have come across in recent years. The staff were courteous and professional. A very clean and efficient company. I am very satisfied with my experience !

Leland M. 
Rating:
3.0

People were telling me I had an "attitude" and that if I didn't change they wouldn't serve me. Moving is very, very stressful, and with a lot of things booked that day (including a reservation for 2 vehicles on the packed ferry), this was not what I wanted to hear (they said that the problems that I was experiencing were "not their fault" (it cost me a lot of loss money, and time from my movers). Also, my pick up location was changed to VERY< VERY far away (another town), and the time was changed. TONS of problems this time with U-Haul, and NOWHERE to direct my frustration. In total I was probably on hold for about 6 hours, disconnected twice, and mostly only able to contact people in the US, and was NEVER able to speak personally with anyone at either location (where the truck was supposed to be and where it wound up). I was also told at one point, that a UHaul person would be contacting me the afternoon before moving day to confirm everything, apparently they called at 6am (and I was nowhere near my phone, and no message was left).

Catherine B. 
Rating:
5.0

Customer did not leave a comment.

Fay W. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Janet P. 
Rating:
1.0

I confirmed a vehicle with the vendor both online and by phone, yet when I arrived the vehicle was not averrable. I had to make my own arrangements to find the vehicle I reserved then drive 1.5 hours out of my way to pick it up. This action caused me to miss a reservation on a BC Ferry which led to a missed schedule for drop off. This is totally unacceptable and I demand U-Haul rescind any and all late charges due to no fault of my own as a customer.

Darren M. 
Rating:
5.0

Right now none for this time.

Ajit M. 
Rating:
5.0

Great customer service!

Darlene M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Wonderful people- so accommodating and helpful. A very easy sign in, truck spotless and ready for quick pick up. Cannot say enough great things about this location... THANK YOU!!!

Jane K. 
Rating:
5.0

Always a pleasure renting from this location

Ewen H. 
Rating:
5.0

Customer did not leave a comment.

Janice B. 
Rating:
5.0

Always helpful and good service. Pleasant agents. Will be back again.

Ewen H. 
Rating:
3.0

The price of the trailer for 6 days was 630$ which I found to be way to expensive a trailer should not cost over 100$ a day doesn't really match your advertising prices

William B. 
Rating:
5.0

A+

mark H. 
Rating:
5.0

They have been amazing, last minute requirements… called UHaul Parksville. They were there for us with a smile and great vehicles. The service was fantastic: they were efficient, and everyone was very helpful and kind.

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

The cargo van was excellent. One little thing would have made the 1000km drive more enjoyable. a CD player.

William L. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Troy H. 
Rating:
5.0

Excellent service. Very friendly and accommodating staff. Thank you!

Catherine S. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
5.0

everything was excellent

Horacio Z. 
Rating:
5.0

Customer did not leave a comment.

Shawn P. 
Rating:
5.0

Customer did not leave a comment.

Troy H. 
Rating:
5.0

Customer did not leave a comment.

Grace L. 
Rating:
5.0

Customer did not leave a comment.

Gordon C. 
Rating:
5.0

Customer did not leave a comment.

Troy H. 
Rating:
5.0

Everything was professional and no reason for improvement.

David S. 
Rating:
5.0

Customer did not leave a comment.

Gordon B. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Very welcoming and will return again

Ewen H. 
Rating:
5.0

Best U-Haul rental experience ever. Thank You!

Steve P. 
Rating:
5.0

Just continue what you are doing.

Bernie M. 
Rating:
5.0

Customer did not leave a comment.

Troy H. 
Rating:
4.0

Friendlyish....as compared to other Uhaul Locations. Definitely very helpful in wanting to solve any issues or concerns. I don't think I got a Thank you from ANY UHAUL locations...except for on a piece of paper...but Not ONE from a Human Being... like "Thank you for your business" etc

Camille C. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Very clean and helpful staff.

Camille C. 
Rating:
5.0

Great Location! Fantastic service! Staff are customer service minded. They always seem to have a suggestion on how to makes the rental a pleasant experience. Better that a "10" ! Richard Kool

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Troy H. 
Rating:
5.0

Always great and wonderful staff to deal with, never an issue. Clean trucks and very helpful staff. Jean, Wayne and Rob are great people.

Troy H. 
Rating:
5.0

Customer did not leave a comment.

Susan J. 
Rating:
5.0

I've used this location a few times in the past year. Always great service except trailers are in short supply. Had to wait three days to get one.

Craig J. 
Rating:
5.0

Customer did not leave a comment.

Troy H. 
Rating:
1.0

I feel like I was ripped off. Charges were not what I was told they would be. The two employees i dealt with had different information as to what the charges would be. Girl that booked me in told me she was putting me on a package deal for three days and I was charged for extra day and overcharged for miles

Shelly J. 
Rating:
5.0

We were treated very well the 15ft was excellent for 1 bedroom move. We had a very good move, thank you very much.

Aaron T. 
Rating:
5.0

Customer did not leave a comment.

Darrell B. 
Rating:
5.0

I can't think of anything more to improve for the next customer, everything was taken care of before I showed up, fast, efficient, and super friendly, truck was super clean, drove great, and the check out was done fast, with a few laughs to make the experience even better, thank you.

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Laurel W. 
Rating:
5.0

Customer did not leave a comment.

Troy H. 
Rating:
5.0

Everything - making the rental, picking up, returning was superior!! Thank you so much.

William L. 
Rating:
5.0

Customer did not leave a comment.

Theressa O. 
Rating:
4.0

Nothing really just good service thanks. CH

Peter H. 
Rating:
5.0

Always been a pleasure doing business here. Excellent staff and have never had an issue

Roger H. 
Rating:
5.0

Customer did not leave a comment.

Troy H. 
Rating:
5.0

Very friendly,helpfull and organized. Total opposite of the pick up location.

peter R. 
Rating:
2.0

People and service was excellent, but I had to drive to Nanaimo to pick up trailer. Very long drive. As part of my payment, why someone from uhaul couldn't provide that service and bring it to the location that I actually rented it from. The trailer was filthy with mud everywhere.

Albert M. 
Rating:
4.0

Pricing

Frederick J. 
Rating:
5.0

Customer did not leave a comment.

Ross C. 
Rating:
2.0

Ensure back box in pick up is thoroughly cleaned out

Stefanie B. 
Rating:
5.0

Excellent and professional. Everything explained and offer after hours drop off

Danny S. 
Rating:
5.0

The staff at Oceanside Storage were kind and helpful from beginning to end and we found the U-Haul pick-up truck to be immaculately clean. All of the little posted tips about driving really helped too. We ended up having an unfortunate experience during our truck rental, with my husband falling and an ambulance having to be called. I returned the truck early and the staff member who met me could see I was visibly upset. He offered to use a leaf blower to remove the bit of debris left from after I pulled the tarp out, and quickly took care of my invoice, so I could be on my way. His kindness was very much appreciated. I would highly recommend renting a U-Haul from this location. Thank you!

Randall L. 
Rating:
5.0

Customer did not leave a comment.

Gordon C. 
Rating:
5.0

Excellent efficient service. Thank you.

Antonio B. 
Rating:
5.0

Staf was great and on the ball

CHRIS W. 
Rating:
5.0

Very helpful nice crew

Craig N. 
Rating:
5.0

I found that the service and equipment was professional and in great condition and that they handled themselves in a very professional manner. Thank you

Guy B. 
Rating:
5.0

Customer did not leave a comment.

Laureen R. 
Rating:
5.0

Excellent experience fantastic service.

Michael B. 
Rating:
5.0

Awesome service.....trailer was ready on short notice....fast and efficient service......at check in and check out

Robert D. 
Rating:
5.0

Friendly and efficient. They got the job done.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Saraphine S. 
Rating:
5.0

Nothing could have been better.

Rollie K. 
No reviews have been submitted for this location.

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