Staff were very accommodating, I. would highly recommend them
Diane W
Oceanside Storage Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Parksville, BC V9P2C9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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How U-Haul Reviews WorkThanks for your service. Jody and Wayne were excellent! Will definitely re-visit in the future.
DONALD EI didn't get the trailer I asked for. I booked a 6x12 flatbed trailer. I got a 6x12 cargo trailer. The error wasn't realized until I was in the yard and the employee was at a cargo trailer waiting for me. I immediately told him that's not the right trailer. I was told the flatbed was booked for someone else. So, after some discussion and weighing out the feasibility. I reluctantly took the cargo trailer because I was pressed for time and I knew I could somehow make it work. When I returned the trailer and opened discussion about the error with the man at the desk. I was met with bad attitude. I was told that it's due to availability. Then I was told to accept charges. I told them to hold on because I wanted to discuss what happened This is when the female employee piped in. She told me again only if it's available. I told her it was available when I came in to book and gave dates. So, I asked for some kind of compensation for the mistake. I was told to go to U-Haul. That they are only a dealer. When told them there was an error. t I was told that trailers are always due to availability. I now understand that booking doesn't mean anything. It's obvious to me the employee at the time of booking made an error and booked the wrong one. Everyone was friendly and nice to me until I brought the trailer back. The man at the desk didn't care at all. He stood firm and said "due to availability. Sign here" So, basically, I don't care, gimme your money" The female employee who piped in over hearing just reinforced what he was saying. Questioning if I made an error in communicating what I wanted. And repeated what he said. I felt teamed up on. I got absolutely no empathy at all. They were both argumentative. Neither even considered that there might have an error. They flat out didn't care if there was. Going so far as to try and put it on me. All I got from him was the attitude that it wasn't his problem, gimme your money. All I got from her was gaslighting and excuses. Ultimately, if I was met with "I'm sorry". I would have accepted that. If I was met with "what can we do to make it right" I would have been ecstatic. What I got instead was I don't care Give me your money Get out. It's a small town, I'll happily tell everyone about the absolute bottom of the barrel customer service.
GREGORY MZero worked across the country like a machine
Christine LThe woman who works at this location was great, very helpful. But we had to wait for 15 min because there was another customer who wanted to go over so many different issues about her storage and all the recommendations she had made that were not followed up.We were in a hurry and there was no one to help her. We were finished in 3 min. But waited for 15min.
Alandra N