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KENNETH K
Customer Reviews for Off Road Solutions LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They do a great job getting you in and out at.
DANIEL MNo recommendations; the whole process was quick and simple. Rental agency very friendly!
MICHAEL MThe windshield was cracked and it took 45 mins to figure out where the keys were
SALLY BFriendly and helpful
JODI TN/a
MATHEW Wnothing
PATRICIA BVery helpful staff, pleasant.
JOHN MDid a great job
Sam SI set up my reservation for a Sunday pickup, but Off Road Solutions is closed on Sundays, so there was no one there to help. I had also signed up for mobile pick-up, but when I logged into my Uhaul account, there was no equipment assigned to my rental. I had to wait on hold for 30 minutes to speak to someone with Uhaul. I ended up having to take a truck that was much too large for my move. Off Road Solutions GPS locator for the mobile pick-up is also not located at their shop, so it was nearly impossible to complete mobile pick-up. I ended up being 30 minutes late to meet my movers, which ended up costing me more money. I would not recommend renting a truck from this location. It is not straight forward.
LAUREN DYou don't need to improve in my opinion.. you guys are GREAT!!
TANDI VGreat service!
BURL Bexcellent customr experience.
don bFriendly staff, very helpful!
Madison BThe return was great the staff was excellent at their job friendly and very knowledgeable and helpful
Larry MThe AC kept getting warm and only came out the windshield defrost, not the vent. Being hot in the desert, from Colorado to Arizona, was not comfortable or safe. It also didn't go through mountains very well. We probably lost a total of two hours arriving in Tucson because of that. I drove a U-Haul, with a full auto rack, from Tucson to Colorado back in 2019 and didn't have this issue. Not happy at all.
Erica HStaff was friendly, but there was nowhere to sit outside at the location and no trashcan. We had to ask the staff to throw away our water bottles, and we had to stand to wait for an Uber. Small issues overall, but significant enough to mention here.
GABRIEL MCustomer service was great and the vehicle was in excellent condition.
Wendy CThank you
Colin LRENTAL OF TRUCK TOOK THREE TRIES, DELAYING PLANNED WEEKEND MOVE
ROBERT MThe part where you ask how long it's needed for does not leave a customer feeling good, since you try to force them to agree to only rent it for 6 hours when they could get it for 24 for the same cost.
Eugene WI had short notice for my equipment needs. I was sent to Off Road Solutions where I met the team. Everyone was very helpful but a solid shout out to Katelyn E. my experience was great and I informed her I would use ORS for my u-haul needs. Loyalty i said. TY
Derrick LAnswer the phone a little bet faster waited on hold for over an hour on a E issue that took one second to clear up.
henry cThe Uhaul dealer south of town set up the rental. 5 stars plus!!!
Norbert PSuper quick and great service. Thank you!
Brandon SGreat service and the vehicles they had were in great shape. I would use again and could recommend to anyone in Montrose looking for a reliable Uhaul truck.
RYAN MDon't overcharge them like they did me
Patrick PLuke, Kaitlyn and entire crew were just Great! What a Blessing they ARE.
TriciaJoy CI understood this is a new UHaul rental location; yet their professionalism was extraordinary AND friendly. KUDOS *****
Tricia JThis location did well with accommodating me on short notice. But my experience overall with U-Haul was not a good one. My initial reservation on Sunday could not be completed because my photo ID would not upload in the app. I had to reschedule my move to Monday and the initial location did not have the equipment. Finally Off Road Solutions was able to get me a truck. They were courteous and professional.
Victoira M