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NORMAN B
Customer Reviews for Off The Wall Adventures & Outfitters
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy transaction
DENNIS ONot sure all was great
THOMAS PNeed to make sure that the drop box location is easier to see and locate as it is not on the facility but on fence off to the side.
THOMAS RThe metal latch fell off causing us not to be able to latch the back shut. We had to rig it with a strap to be able to transport our goods safely.
ODIN TGreat overall!
JOSE CGreat location, easy access and the owner is very friendly and helpful
IVAN DEvery thing was great
dana kJen was great
MARIBEL RPersonnel were very helpful and courteous. Trailer was a joy to haul, with no problems at all; and it worked out just fine. Overall, a very nice experience.
RICHARD JStaff was superb
JAMES MKind of rude
MARTY MI rent a lot of uhaul trucks and this location is by far the best one clean, fast and great service!!
GERRY LI love this location and will choose it over anywhere 5 stars. Very nice ppl and very understanding.
JAMES HOwner of the establishment as well as all of the employees that helped me were all very friendly.
GEORGE AMake sure client knows they can't use cash app card to pay for truck
RICHARD HALWAYS FRIENDLY and have What We Need to Rent Available!!!!
MANETTE VSuper nice people and very easy process. Not a problem when I needed to extend the use of the truck an extra day!! Highly recommend this facility
GAIL CFriendly efficient service
JOAN LThe car dolly tire blew out but thank god we got the insurance on it the person they used to come out and change the tire was quick and professional only took him about 45 minutes to get to us and was fast changing the tire to get us back on the road
ryan pThey told me that the gas was full. I drove 19 miles, gased it up as requested and put in 9.3 gallons of gas. 2 miles per gallon, REALLY?
KIM HSuch a nice and lovely facility.
DIANE JHelpful and friendly staff!
JUAN GFix your website so that you don’t need to download load the app to finish a drop off.
TIMOTHY CThe team here is always helpful and knowledgeable. Very clean location.
JAMES FThe only thing that you can do is make the haul for me, you guys are great and run a good service!
BRYANT LThis location is amazing. Staff are friendly, helpful. Facility is clean, safe, secure, and easy to access. Highly recommend.
RYAN RAll was great and friendly! Let people know, where the drop box off is for keys! THANK YOU
MANETTE VDon’t change anything. Your staff was friendly and professional, and the service was fantastic. Thank you!
GREGORY STie down strap was worn and broke when it was used. Pigtail lighting if was worn, needed to be replaced.
Jeffrey KFast and easy transaction. The staff was cordial and efficient during the rental process.
MICHAEL BLocation was par for the course. Not very friendly or inviting but they did their job so that’s all I can expect.
Austin PFriendly and customer oriented staff.
ROCKY VNothing, again everything went fine.
Steven SGreat People and great customer service.
MARK Msuper quick, welcoming, amazing shop.. Excellent
ALEJANDRO AExcellent care and service
NEIL KIt was everything we need for the day. They were ready with the Van. When we needed it, it was clean and well maintained.Very happy with our service.
william oThe entire rental process was a wonderful experience.
MICHAEL AAs I was backing into a parking spot to drop off the trailer, a young lady came out and helped to unhook and guide the trailer. She was very knowledgeable and helpful. I wish I would have gotten her name. I would highly recommend this location for anyone looking to rent a U-haul.
DAVID BThe process was quick and easy.
XAVIER VNicest truck ever!
BENJAMIN LGreay
ANGEL LSupported by a great woman that made the whole process seamless
ODIN TNothing
EDWARD WThe staff was super friendly and helpful. They hooked up the trailer to my truck. However, there was some miscommunication on the retirn/drop off of the trailer. I was taking relief supplies to Asheville, NC and was told by an employee of the rental location I could drop the trailer off in SC so I didn't have to bring it all the way back to FL. We loaded all our extra stuff in the bed of my truck to have the trailer empty for drop off. When I arrived, the location had no power. The guy did all he could to help me but I was told it would be an extra $683 to leave it in SC. The issue is with the pickup location NOT the attempted drop off location. They never told me there would be a charge to drop off the trailer in another location. I had to tow that empty trailer from Hendersonville, NC to Lakeland, FL. It was not a fun ride.
GLENN HGirl was very friendly & professional- the computer site was not working so took a while to get trailer paperwork otherwise I would have given highest rating.
DEBORAH BThey were awesome. Helpful. Great customer service.
saul tFriendlier attitude from help desk could have been better.
DANILO DThis location was amazing. Helped me thru process and getting it hooked up.
Victoria TSuper 👍 ...
Luis ZStaff was very rude when I returned the truck. Yelled at me for parking the truck. Very unnecessary and rude.
DEAN SVery good service.
ISMAEL CI was charged for equipment I did not rent nor received. Called into location, told to call 800 number. Called, stated my claim - no dollies . A pending credit appeared, great. Then when the final amount posted it was not the same. Only credited for the rental of the dollies. Still being charged for the dolly missing. Calling again. Waiting to hear from GM or someone.
STACI-LYN WThe people there are very friendly and quick about getting you on the road. I would definitely rent from them again in the future.
John JOther than the shop owner a few minutes late to open due to an emergency, everything was great!
Paul C