An employee of the store called me asking for a credit card for payment because he believed I paid cash for a rental? Stating I was “in the red with uhaul” Well there was a deposit placed on my card. When I pick these trailers up as I rent quite often from uhaul the employees never get a card from me. Because I put one on file to reserve the trailers. I don’t need the store calling me for money, or a card when I have a contract with uhaul, not them. Uhaul has my number and I would prefer to deal with uhaul directly, so I don’t get inaccurate information like not having a card on file.
Zachary M
Off The Wall Adventures & Outfitters
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lakeland, FL 33811
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I was given the wrong trailer for the rental agreement rushed through the process told I’ll email you all the paperwork. See you later. Then when I went to drop off the equipment, it was a huge hassle because the trailer was the wrong number. I’ve had excellent service with off-the-wall adventures before, but having the wrong trailer caused a huge headache when I went to drop it off, but Christie with Customer Service straightened it all out.
LARRY BThey charged me for a different drop off location after asking the guy I picked the trailer up several times if I could drop it off at any location he said yes and I was still charged 118 dollars for it not being dropped off at original location.
Christian Bcontinue with what you are doing. It would be nice if you had a customer loyalty program with discounts we have certainly qualified. 😉
Richard BGreat experience with drop off after hours. Simple process
Nicole N