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EDGARDO G
Customer Reviews for Off The Wall Adventures & Outfitters
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Every part of my experience including the moving reference was A+
KAREN REmployee handled extremely quickly, fastest I have ever returned equipment
Daniel OYoung lady that helped out made the process smooth and easy and had a great personality. Would definitely rent from them again
EMILIO CThis U-Haul location is my favorite, because the staff is friendly and helpful. Customer For Life.
JESUS VCassie was very helpful and very inviting.
CHRISTOPHER KHorrible to charge for an extra day when the place I dropped it off at was closed and I was late 3 hours. I have used U-Haul for years and will never use you again. Almost $80 in charges for 3 hours on a closed Sunday
JEREMY LExcellent service and very fast equipment delivery
FRANCISCO MThe lady who operates this uhaul is absolutely STELLAR. I was in and out in under 10 minutes, what a fantastic experience! And the assistant manager (Dog) is a good boy!
RODERICK OMade it really easy
WILLIAM CThis location is great. Just 2 miles from my home. Cathy was great. I had call and cancel because the website had the wrong address 7055 instead of 2055 Sheperd Road. Went in and told Cathy what had happened, and she took care of me. Thanks Cathy.
CHARLES GMake sure they understand to do the vehicle pre check before they leave the lot.
DAVID OMore cleaner
JOYSELIN GNothing
GILBERT SEverything was better than satisfactory - I am completely pleased with my experience - EZ pickup.
EDWARD AService was the smoothest I've ever had. Very polite and attentive staff. I wish everywhere was as altogether as this place. They get an A+ from me.
PIERRE SGreat customer service, clean equipment, definitely recommend.
Brigida ZSuper easy process all the way through. The folks at Off the Wall are great to work with
RICHARD OStaff are amazing!! Helpful and supportive.. definitely a place I’ll comeback every time I need this type of service
JORGE BYes yes
JHONY FThanks for the experience..!!! FGL
FREDDY GGreat service
JAY SI truly appreciate the reps sensitivity and understanding, but most of all her knowledge and needs of her customers.
TERRANCE AEasy transaction
DENNIS ONot sure all was great
THOMAS PNeed to make sure that the drop box location is easier to see and locate as it is not on the facility but on fence off to the side.
THOMAS RThe metal latch fell off causing us not to be able to latch the back shut. We had to rig it with a strap to be able to transport our goods safely.
ODIN TGreat overall!
JOSE CGreat location, easy access and the owner is very friendly and helpful
IVAN DEvery thing was great
dana kJen was great
MARIBEL RPersonnel were very helpful and courteous. Trailer was a joy to haul, with no problems at all; and it worked out just fine. Overall, a very nice experience.
RICHARD JStaff was superb
JAMES MKind of rude
MARTY MI rent a lot of uhaul trucks and this location is by far the best one clean, fast and great service!!
GERRY LI love this location and will choose it over anywhere 5 stars. Very nice ppl and very understanding.
JAMES HOwner of the establishment as well as all of the employees that helped me were all very friendly.
GEORGE AMake sure client knows they can't use cash app card to pay for truck
RICHARD HALWAYS FRIENDLY and have What We Need to Rent Available!!!!
MANETTE VSuper nice people and very easy process. Not a problem when I needed to extend the use of the truck an extra day!! Highly recommend this facility
GAIL CFriendly efficient service
JOAN LThe car dolly tire blew out but thank god we got the insurance on it the person they used to come out and change the tire was quick and professional only took him about 45 minutes to get to us and was fast changing the tire to get us back on the road
ryan pThey told me that the gas was full. I drove 19 miles, gased it up as requested and put in 9.3 gallons of gas. 2 miles per gallon, REALLY?
KIM HSuch a nice and lovely facility.
DIANE JHelpful and friendly staff!
JUAN GFix your website so that you don’t need to download load the app to finish a drop off.
TIMOTHY CThe team here is always helpful and knowledgeable. Very clean location.
JAMES FThe only thing that you can do is make the haul for me, you guys are great and run a good service!
BRYANT LThis location is amazing. Staff are friendly, helpful. Facility is clean, safe, secure, and easy to access. Highly recommend.
RYAN RAll was great and friendly! Let people know, where the drop box off is for keys! THANK YOU
MANETTE VDon’t change anything. Your staff was friendly and professional, and the service was fantastic. Thank you!
GREGORY STie down strap was worn and broke when it was used. Pigtail lighting if was worn, needed to be replaced.
Jeffrey KFast and easy transaction. The staff was cordial and efficient during the rental process.
MICHAEL BLocation was par for the course. Not very friendly or inviting but they did their job so that’s all I can expect.
Austin PFriendly and customer oriented staff.
ROCKY VNothing, again everything went fine.
Steven SGreat People and great customer service.
MARK Msuper quick, welcoming, amazing shop.. Excellent
ALEJANDRO AExcellent care and service
NEIL K