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JAMES B
Customer Reviews for Off The Wall Adventures & Outfitters
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kind of rude
MARTY MI rent a lot of uhaul trucks and this location is by far the best one clean, fast and great service!!
GERRY LI love this location and will choose it over anywhere 5 stars. Very nice ppl and very understanding.
JAMES HOwner of the establishment as well as all of the employees that helped me were all very friendly.
GEORGE AMake sure client knows they can't use cash app card to pay for truck
RICHARD HALWAYS FRIENDLY and have What We Need to Rent Available!!!!
MANETTE VSuper nice people and very easy process. Not a problem when I needed to extend the use of the truck an extra day!! Highly recommend this facility
GAIL CFriendly efficient service
JOAN LThe car dolly tire blew out but thank god we got the insurance on it the person they used to come out and change the tire was quick and professional only took him about 45 minutes to get to us and was fast changing the tire to get us back on the road
ryan pThey told me that the gas was full. I drove 19 miles, gased it up as requested and put in 9.3 gallons of gas. 2 miles per gallon, REALLY?
KIM HSuch a nice and lovely facility.
DIANE JHelpful and friendly staff!
JUAN GFix your website so that you don’t need to download load the app to finish a drop off.
TIMOTHY CThe team here is always helpful and knowledgeable. Very clean location.
JAMES FThe only thing that you can do is make the haul for me, you guys are great and run a good service!
BRYANT LThis location is amazing. Staff are friendly, helpful. Facility is clean, safe, secure, and easy to access. Highly recommend.
RYAN RAll was great and friendly! Let people know, where the drop box off is for keys! THANK YOU
MANETTE VDon’t change anything. Your staff was friendly and professional, and the service was fantastic. Thank you!
GREGORY STie down strap was worn and broke when it was used. Pigtail lighting if was worn, needed to be replaced.
Jeffrey KFast and easy transaction. The staff was cordial and efficient during the rental process.
MICHAEL BLocation was par for the course. Not very friendly or inviting but they did their job so that’s all I can expect.
Austin PFriendly and customer oriented staff.
ROCKY VNothing, again everything went fine.
Steven SGreat People and great customer service.
MARK Msuper quick, welcoming, amazing shop.. Excellent
ALEJANDRO AExcellent care and service
NEIL KIt was everything we need for the day. They were ready with the Van. When we needed it, it was clean and well maintained.Very happy with our service.
william oThe entire rental process was a wonderful experience.
MICHAEL AAs I was backing into a parking spot to drop off the trailer, a young lady came out and helped to unhook and guide the trailer. She was very knowledgeable and helpful. I wish I would have gotten her name. I would highly recommend this location for anyone looking to rent a U-haul.
DAVID BThe process was quick and easy.
XAVIER VNicest truck ever!
BENJAMIN LGreay
ANGEL LSupported by a great woman that made the whole process seamless
ODIN TNothing
EDWARD WThe staff was super friendly and helpful. They hooked up the trailer to my truck. However, there was some miscommunication on the retirn/drop off of the trailer. I was taking relief supplies to Asheville, NC and was told by an employee of the rental location I could drop the trailer off in SC so I didn't have to bring it all the way back to FL. We loaded all our extra stuff in the bed of my truck to have the trailer empty for drop off. When I arrived, the location had no power. The guy did all he could to help me but I was told it would be an extra $683 to leave it in SC. The issue is with the pickup location NOT the attempted drop off location. They never told me there would be a charge to drop off the trailer in another location. I had to tow that empty trailer from Hendersonville, NC to Lakeland, FL. It was not a fun ride.
GLENN HGirl was very friendly & professional- the computer site was not working so took a while to get trailer paperwork otherwise I would have given highest rating.
DEBORAH BThey were awesome. Helpful. Great customer service.
saul tFriendlier attitude from help desk could have been better.
DANILO DThis location was amazing. Helped me thru process and getting it hooked up.
Victoria TSuper 👍 ...
Luis ZStaff was very rude when I returned the truck. Yelled at me for parking the truck. Very unnecessary and rude.
DEAN SVery good service.
ISMAEL CI was charged for equipment I did not rent nor received. Called into location, told to call 800 number. Called, stated my claim - no dollies . A pending credit appeared, great. Then when the final amount posted it was not the same. Only credited for the rental of the dollies. Still being charged for the dolly missing. Calling again. Waiting to hear from GM or someone.
STACI-LYN WThe people there are very friendly and quick about getting you on the road. I would definitely rent from them again in the future.
John JOther than the shop owner a few minutes late to open due to an emergency, everything was great!
Paul CMaybe add a second fuel tank to the vehicles to extend the range of the vehicles or replace the radios with Sirius radios. It seems that every time I found a station worth listening to, it would fade shortly afterwards. With the Sirius XM it has plenty of choices for the driver to choose. This could help with the drivers staying awake it would be a good thing.
Lou AOff the wall was amazing to deal with! When I called U-HAUL they told me their computers were down and I should try another company. I was very unhappy with UHauls service, but when I spoke to the guys at Off The Wall Adventure they went out of their way to get me a truck and really took care of me and my family.
MICHAEL GThe truck and auto transport were fine. No issues. The tow dolly however had dry rotted straps that caused the car to turn loose on I95 totaling (or near totaled) the car. The other equipment was fine.
marlon HThank you for working with us an gettingis exactly what we needed
SHARON SThe 15 ft truck wasn't available so took a 10 ft. Make sure equipment is available for what is planned.
Marc TThe truck I picked up did not have working running lights (ie when the headlights are on, the taillights are also supposed to be on - but that function did not work on this vehicle). The only reason I rented this truck was to drive a trailer home to Lakeland, Florida. But since the running lights were not working I did not feel comfortable hooking the trailer to it. Therefore I drove an empty truck all the way back home with no trailer, at night, without tail lights. Since I was unable to utilize the vehicle for its intended purpose I am formally requesting a refund on my rental. I have video documenting the vehicle's malfunction.
Alexander RVery efficient. Pleasant staff.
dornda fThe process was smooth.
Rodrikca SVery customer friendly and helpful!
RON WThis location is located right outside of a storage facility. The storage unit is owned by a neighboring business, but having a drop-off area right next door is quite convenient.
Bruce H