Everyone was super helpful. The lady there helped me fix my reservation so that I was able to drop the truck off at the same place that I picked it up at. She even made a call to her manager after hours, it was much appreciated. Thank you.
Kyle L
Customer Reviews for Office Lofts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was supposed to have moving blankets in the truck and there were none there. Waited over an hour until after 9am and still nobody was at the location. Left at 9:05 as I was already late for my move.
DANIEL GWhen I registered for the truck, it asks if you would like to do either mobile or counter pickup. I chose counter because I prefer person to person when renting a vehicle. When we got to the Solon, OH location at our specified time the place was CLOSED, even though online and a sign on the door stated on Saturdays it was open 9am - 2pm. We got there at 10am. It was very stressful since we had been booked to move that day, and needed to get things going that day. Between being on hold, and speaking to 2 different UHaul representatives, after approximately 45 minutes we were able to get moving along on our own. I would never rent from this facility again
Brenda FThe truck had a lot of miles on it but it did well on our trip moving furniture to and from our destination. (Over 350 miles in one day)
Michelle WFix the app! Couldn't get it to let me create an account. The person who helped us at Office Lofts was super friendly and helpful. Will recommend!
Jeffrey MCan't fairly rate them, they closed at 2, I got there a 3:50. I did online drop off. Could have longer hours on Saturdays.
William Sawesome customer service and the van is very reliable!!
LAURA PEverything was great!
James SThe dolly was not available so I think I should’ve had a discount.
Yusef RVery limited signage identifying the location. Very limited support going through the needed steps to get the truck checked out. I believe she may have mentioned the link, but it wasn't clear that before leaving I HAD to do the link.
Jon MConvenient location, hours, and friendly staff.
Jeffrey DI was immediately greeted upon walking in. Erica is the only name I could catch but all three of the wonderful ladies helped me make my reservation. They insured my pick up location, that what I was moving would fit into the U-Haul, helped me extend my reservation time and did it all with smiles and laughter. I have used other locations in the past but will never go anywhere else. Thank you ladies!
Jerina S