Customer Reviews for Offroad Perfection
(U-Haul Neighborhood Dealer)

166 reviews

6219 52 Ave   Bonnyville, AB T9N2L7

(587) 792-0818

Location Hours

  • Mon-Thur: 9:30 am - 3 pm
  • Fri: 9:30 am - 3:30 pm
  • Sat-Sun: 12 pm - 3 pm

Services at this Location:

Contact Us

(587) 792-0818

6219 52 Ave
Bonnyville, AB T9N2L7

Services at this Location:

Location Hours

  • Mon-Thur: 9:30 am - 3 pm
  • Fri: 9:30 am - 3:30 pm
  • Sat-Sun: 12 pm - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Guy B. 
Rating:
4.0

Customer did not leave a comment.

Grant P. 
Rating:
5.0

Customer did not leave a comment.

Candace C. 
Rating:
5.0

I appreciate the great service and assistance, I will definitely tell people about Offroad Perfection and their professional business.

Shirley B. 
Rating:
3.0

The truck was almost empty so we needed to gas it up immediately.

Andrew M. 
Rating:
4.0

I ordered a 26ft and only got a 20 ft then i was suppose to pick up on july 29 at 930am and had it for 2 days never got it off lot till 1030 am then got i got text message to return july 31 by 930 am so that was bs.

Brenda O. 
Rating:
5.0

Keep up the good work Crystal.

Rebecca L. 
Rating:
5.0

Fast friendly knowledgeable staff

Denis G. 
Rating:
5.0

Great easy service with equipment on hand

sonny C. 
Rating:
5.0

Customer did not leave a comment.

Buffy T. 
Rating:
1.0

As a corporate entity uhall licks balls. Exhorbitant drop off charges and low quality eqyipment. Never to spend any money with this company again. O

Marcel K. 
Rating:
5.0

Good courteous service . Easy to find location.

Daniel B. 
Rating:
3.0

Customer did not leave a comment.

Pierre C. 
Rating:
3.0

Customer did not leave a comment.

Ernest L. 
Rating:
5.0

Had great service, when rent again when need and Recommend to others

Yvon D. 
Rating:
5.0

They're so helpful and the trailer was clean and get the job done, I highly recommend this location to everyone

hicham B. 
Rating:
1.0

It was hard to get my deposit back after dropping off a trailer

Troy N. 
Rating:
5.0

Customer did not leave a comment.

Anton P. 
Rating:
5.0

Customer did not leave a comment.

Kelly R. 
Rating:
5.0

Make sure the cargo door is not frozen shut, other then that, service was quick and unit was in pretty good shape

Alberto N. 
Rating:
5.0

great, service, owners were so helpful and nice. made sure i was well informed. i highly recommend this location for all your uhaul needs

Stan S. 
Rating:
3.0

1. Clear snow. Especially in front of the key drop off box. 2. Don't charge milage overages for when customers get stuck in the snow IN FRONT of the drop off location. Next time we will leave it there for you to handle.

Kevin G. 
Rating:
1.0

better customer service

Amber R. 
Rating:
5.0

Excellent Service!

Kevin R. 
Rating:
3.0

to much money

Darrell H. 
Rating:
3.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Last minute rental was a smooth and easy transaction. Will be using for my future needs. Good inventory to choose from.

Chris P. 
Rating:
5.0

Great service as usual

Barry M. 
Rating:
1.0

When I called to drop the unit off it seemed as though I was an inconvenience. So I used the self check out option instead.

Henry L. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Great folks to deal with. Thank you

RONALD H. 
Rating:
5.0

My rep was very good and customer service was excellent

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
1.0

I waited till 12 on Sunday when the uhaul said it would be open . When I arrived there was still no one there I had to phone a different number then the one I was giving. The lady on the phone told me to park it by the others and to just send a picture, so I did. I got a text on Monday saying I had to return back there which is 30 min drive one way to fold the blankets. No where in the trailer or contract does it say those have to be returned folded. I informed the lady I didn't have time but I would have to because I didn't want to be charged. When I tried to get to the bottom of this blanket Problem of why I wasn't informed. The 2 uhaul places blamed each other . The lady in Bonnyville ended up yelling at me and telling me to grow up. I did return to fold the blankets but no where does it say that do I had to drive an hour out of way and get yelled at and cut down. if I was informed when I picked up or when I dropped off i would have done it. I did not have a good uhaul rental experience. I will not be renting from uhaul every again and I don't think my friends and family will be either

Amber K. 
Rating:
5.0

Directions on google send you to middle of nowhere near cold lake

Stanley T. 
Rating:
4.0

Nothing. Drop-off was smooth and easy.

Perry M. 
Rating:
5.0

Customer did not leave a comment.

Adrian V. 
Rating:
2.0

I was charged 1262.00 dollars for renting the trailor which was old but fuctional when i was under the impression a 4 dayrental was in the 800 dollar range' this is a huge ripoff ' i didnt want to buy the trailir just rent it and i dropped it off a day early and was also under the impression i would only be charged for days I used the trailer I will never recommend U-Haul to anybody I feel hugely ripped off I've rented before from U-Haul and was reasonably satisfied with the rates but they Jack the rates up Korbel the pay that for 3B rental

Jerry G. 
Rating:
5.0

Great service friendly helpful staff!!

John D. 
Rating:
4.0

Crystal was great - showed me issues and that maintenance was not done on the vehicle since May. I drove 1200 Km and the office at start point said all is good to go. I know next time (if there is one) to expect from pickup location so there won't be any issues on drop off.

Bruce C. 
Rating:
1.0

We rented a 20 ft truck...got a 15 ft. We rented an appliance dolly. It was not available. The attendant had it at her home. She said the wheels were not working properly but we could use it if we wanted to. We did use it and had no issues with it. Her only saving grace is that she didn't charge us for it. The location and equipment were what was expected. The attendant was awful. No customer service at all!!! I would rather have gone all the way to Edmonton and paid the extra mileage and paid the extra mileage and fuel if I had known she was so lazy! There were other customers picking up their rental as well and they were not given what they rented either. The attendant here needs to go!!!

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
3.0

Il y avait déjà des déchets derrière les sièges Les freins étaient un peu bruyants...peut être que le camion était là pour longtemps ? Je pensais encourager une compagnie canadienne et la plaque d'immatriculation était de Arizona ...

Lucie L. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

The owner at this location is awesome! Highly recommend this location.

Terry D. 
Rating:
5.0

Customer did not leave a comment.

Chad K. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Great service

Barry M. 
Rating:
4.0

Customer did not leave a comment.

Brent G. 
Rating:
4.0

Cargo hauler could have been cleaner

marilyn P. 
Rating:
5.0

Great experience as always ! Thank you & Stay Safe !

Anita A. 
Rating:
1.0

I dealt with Crystal from Bonnyville.. She was late on meeting time... She over charged me ...and she does not return her calls . The location is not always open for Uhaul business or to get a hold of anyone. I would definitely recommend a different location for your business and someone who actually wants to work and be proud of the Uhaul company and make money .

kim L. 
Rating:
3.0

It was tough with the vivid closure, but the girl helped me.

Richard B. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN U. 
Rating:
5.0

Customer did not leave a comment.

Jesse P. 
Rating:
5.0

Very nice people, great service.

Ross K. 
Rating:
5.0

Customer did not leave a comment.

Brenda J. 
Rating:
5.0

Customer service great, I highly recommend this location

Garry S. 
Rating:
5.0

Outstanding customer service, Crystal met me on a day off to accommodate my needs. Great service goes a long way these days.

Brian H. 
Rating:
5.0

The service here was excellent and the people were very knowledgeable. Absolutely no issues with anything. I would recommend this location to anyone.

LORN B. 
Rating:
5.0

our pick up was great, Kristel was so kind and very helpful, she had guided us through the entire rental.

Brent H. 
Rating:
5.0

Great customer service

Lyennette S. 
Rating:
5.0

Great service, truck was very clean and I appreciated all the information and quickness. I would recommend this uhaul in bonnyville.

Josee G. 
Rating:
5.0

Exellent customer service, always friendly. Never had an issue and would recommend them to anyone I know.

emarld M. 
Rating:
5.0

service was great, cristal did her best even on crutches and still came outside to go over the truck with us.

Teresa G. 
Rating:
5.0

Crystal was great, helped me above and beyond, even lent me her personal adaptor, and spent the time to assure I was safe and went through everything with me, to make me feel more comfortable towing a trailer,. my alternator went on my car and she took the time to call me after the trailer was returned to see how I made out. she is a wonderful person god bless her.

Virgina N. 
Rating:
5.0

Drop off was smooth, uhaul dealer came and did a full walk around and asked me if I had any issues, was a pleasure to deal with this location.

KEVIN ROY R. 
Rating:
5.0

Customer did not leave a comment.

Jasbir K. 
Rating:
5.0

Get better at actual customer service. Let your customers rent why they want and be upfront about what it at each location if you actually have the controlled inventory like you act to.

Scott W. 
Rating:
5.0

Crystal was friendly and very helpful , the vehicle was not cleaned when we picked it up but she told us to take pictures so that we wouldn't get charged when we delivered it to our destination

Kimberly S. 
Rating:
5.0

best customer service I have seen ever

Emerald M. 
Rating:
5.0

Customer did not leave a comment.

Charlie J. 
Rating:
5.0

great customer service

Aquella-Arno C. 
Rating:
5.0

Customer did not leave a comment.

Elaine J. 
Rating:
4.0

Customer did not leave a comment.

Chris J. 
Rating:
5.0

Awesome customer services

Hossein A. 
Rating:
5.0

Customer did not leave a comment.

Dwayne C. 
Rating:
5.0

Crystal was great, helped me with my hook up, explained to me that I do not have to climb out of the window to get out of my loaded car, and even went above and lent me her personal hitch, and had trust in me, she was a very happy person and I will for sure to come to her again.

Darren C. 
Rating:
3.0

No one was available to receive the trailer and finalize the paperwork.

Clifford F. 
Rating:
5.0

Service was great, People who own the business were extremely nice and honest. one of the first uhaul to show me the entire trailer inside and out. Also took the time to show me how to work the tow dolly and provided me with paperwork with instructions to assure I would be safe towing

Adam G. 
Rating:
5.0

The drop off was so easy, Crystal has the best customer service I have ever had, I will for sure go through this location for all my uhaul needs. uhaul needs more dealers like this one.

kevin M. 
Rating:
3.0

Had to wait for the trailer to be fixed. Pick up point was half hour drive away from where I originally made reservation for.

Patrick E. 
Rating:
5.0

Very good customer service

hossein A. 
Rating:
5.0

N/a

Peter H. 
Rating:
5.0

Train the person in Killam of proper hookup procedures. My insurance would've been voided had I'd been in accident and it wouldn't have been a fair deal for me.

Tanya L. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Crystal. the owner of U-haul 6201 A 50th Ave Bonnyville, AB T9N2L9; were very very helpful in having me doing the rent online as I was going to reach there from Lloydminster after hours. She was very friendly in leaving me a written detailed of what to do once I was there to collect my Pick Up. She was awesome. As well she left me her personal phone for any help needed on the way. Thank you Crystal; you made my trip very smooth in your part.

Hany E. 
Rating:
1.0

I will never use this particular location again as long as I use uhaul. They processed a check to the incorrect address for deposit return. I paid cash and now will wait to see if ever I get the deposit returned to me completely pissed off never again

ken S. 
Rating:
4.0

The staff at the Bonnyville location were very friendly to deal with (especially compared to the uhaul staff at the contact center) and were very apologetic for the filthy trailer I had moved my stuff in, which caused my white couch to require a thorough cleaning.

Ashley R. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Pick up date and place was changed and I wasn't notified. Spoke with original place of pick up (3 guys Car Wash, lloydminster) and the attendant was extremely rude and unhelpful. After speaking with Uhaul dispatch, I had to drive 177 km to pick up the nearest trailer. Was given a few days at no charge for the inconvenience, which was appreciated.

Tyler G. 
Rating:
5.0

Crystal was amazing, she helped me with my reservation, and very professional. I recommend offroad perfection.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Tammy R. 
Rating:
3.0

Customer service was great. Very quick and easy for pick up and return. Wished the hours were better than closing at 3pm. Unit pulled very nice. Had no problems. Would rent again from this location.

Melanie R. 
Rating:
5.0

Customer did not leave a comment.

steven P. 
Rating:
3.0

Have someone there

Paul M. 
Rating:
5.0

Great service. Thanks

thomas paul H. 
Rating:
2.0

Be honest with customers

fitwi T. 
Rating:
5.0

Customer did not leave a comment.

Shiann O. 
Rating:
1.0

Everytime i'm renting to this location there are a lot of issue's this is my 2nd time that i rented here and my appointment was 11 am june 15 2019 and it took me around 11:45 just to get the vehicle because someone has used it i was using the truck share wondering why the vehicle wasnt being detected by the app because the vehicle was used by other customer i was kept on hold with the customer service over the phone just to walk me on how to pick up the vehicle, and i ordered 2 dolly but there was only 1, i immediately phoned the customer service to report this issue, when i returned the vehicle the next day on june 16,2019 4:30 pm i returned the vehicle with gas over way over when i get it and i was double charge for the mileage from bonnyville to leduc, if i made a mistake inputting the mileage they have the photo to take the evidence to take a look at it from bonnyville my km reading was 172200 reaching to leduc up to 172389 , i personally made a mistake inputting a wrong mileage of 173389 instead of 172389, it was a drop off so i had to do it myself and it was all documented, when i check my account how come that i had too much charged by the offroad protection and the uhaul here in leduc, uhaul are satellite monitored and gas monitored what we consume and used in their mileage we send photos of it, the funny part is if didnt even get an invoice from offroad protection hence i get the contract here in leduc, i had a vip of 25 dollar but i had to used it after all the transaction that i had made.

Frederick M. 
No reviews have been submitted for this location.

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