Customer did not leave a comment.
.Jashan N
Customer Reviews for Offroad Perfection
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Great service as always.
David TAlways an great experience with Crystal and her crew in Bonnyville!
LAUREN EThis location is great, they are friendly and very helpful
Trish KI checked my credit card and you are trying to take the payment twice. Pay attention when charging your customers credit cards
Tricia KThey were extremely nice and very easy to talk to no issues
Daniel HAbsolutely over the top customer service. It was my first time renting a Uhaul. This office made the transaction smooth and worry free. Woman who helped us is very friendly and knowledgeable. Would definitely return to this office.
Carla Ksmooth transaction
Derrick HThe customer service at the Bonnyville location was top-notch! They were very professional, friendly, and helpful. Crystal at the front desk stood out as one of the kindest people I've ever encountered in customer service. U-Haul should be proud to have her on their team. I highly recommend this location and want to commend Crystal for her exceptional service and kindness. Keep up the great work!
Jennifer Lhave someone at the office at the scheduled pick up time
Darryl LSuper helpful and friendly. Thank you for a great experience.
Danielle JBonnyville staff was extremely helpful and very accommodating.Would highly recommend them for your next rental needs.
John LCrystal is always helpful and very friendly
Curtis LJust make sure everything is ready to go and closer spots to pick up.
James hI asked for a 930 pick up and they changed it to 1030. They said i should've got a text but i didn't. I sat there for over an hour before anyone came
Mitchell TI have rented from other locations and my recommendation for improving customer service at those branches is that they should be required to see how Crystal, at the Bonnyville location, handles customer service. She is an asset to Uhaul and should be recognized for that as she makes a very stressful situation very seamless and straight forward. Moving is super stressful and thank goodness for Uhaul having such an amazing First and last point of contact in Crystal!
craig aHave a full tank of fuel, make the app more user friendly and provide furniture padding when it is payed for .
Stephen REverything good. No complains at all.
kosi nI received good service from this location, they were helpful throughout the experience.
Patrice REverything was perfect thank you
Elizabeth BThe drop off location doesn't open until 9:30 AM and my drop-off was scheduled for 8 AM. So I used the self serve option.
Tom HNothing
Edwin MVery friendly and professional service great to deal with wiloukd recommend using the offroad perfection location to anyone in the area
Leslie CNothing super friendly and accommodating
tony dNo improvement Excellent service
carla dGreat service...awesome staff...made it very easy for me to recommend the service
Cory CInstall hitch jacks, it was to heavy for one, even for two person to lift onto vehicle hitch.
Bernhard GVery good service thank you
Palma QWas totally satisfied with my experience - couldn’t have been more helpful
Chad KNo extras like boxes or tape etc. the inside was clean but the outside of the truck was filthy. The gas tank was only 1/4 full. Very friendly and informative, however size of truck is misleading with the over cab measurements not truck bed measurements. It wasn’t 15 feet but 12 feet and a bit over the cab. It worked out but upset at the desertion of space available.
Deb BThe best customer service I had in a long time, Crystal was very informative and assured I was well informed, even called me after to see how everything went, no one now and days goes above what she does, very organized and nice. U-haul should have more reps like her. 100% in my books I highly recommend Bonnyville U-haul its worth the drive to get that kind of service.
Ben SVery good service from Off Road Perfection. Extremely polite and professional.
trevor kscheduling pick up times
Ray ROur truck was 5 hours late arriving and really delayed everything. I had people lined up to help us at the time we thought we would get our truck but by the time we actually got it, lost our helpers. This should never happen. Then I was charged an extra $392.91 after dropping off the truck, without an explanation. I think this is a horrible thing to do to people when they are already dealing with so much stress when moving. Absolutely disappointing and will never use this company or recommend it to anyone ever again.
CHANTAL BPick up location not so good Dave at drop off location was awesome
tracy lVery nice owner. Nice building. Some really nice stuff inside
Hunter PThe roof of the trailer leaked all over our new Longarm sewing machine and the table, not a good experience at all
DENIS GEverything is always great at this location! I always get my rental, never have any trouble and the billing is always perfect!
Lauren EEverything was excellent...the service...the dealer and the equipment
Cory CDropped off trailer a day early then get a call from you guys saying I’m late. U-Haul really needs to be more organized. If there was another rental company I would probably use them.
Rick WFriendly and helpful!!
Lee ANothing, they are great to deal with and I will be back
john oI can’t believe how easy it was to rent then return the 15 foot van. The lady at Perfection walked me through the whole process which eased my mind. The truck wasn’t fancy but it definitely did the job. The only complaint about the truck and it’s trivial. Is I would have liked an iPhone holder for my maps.
NESTOR TThis location is excellent. The staff is competent, friendly and helpful. And the gal at the front desk is very pretty! She processed my drop off efficiently and professionally, despite the absolute gong show that was my reservation. 10/10 would recommend doing business here if you are in the Bonneville area.
Corban TOff road perfection is great place website is hard to work with an would not take my postal code then called them they gave me postal code to use an then website told me I entered wrong card numbers so went into shop to get my rental an was great service
PATRICK BLower the mileage rate
charles gExcellent customer service. Was surprised how dirty the back of truck was. I advised that I had pics of when we picked it up.
Linda RGreat service. Made the process very easy.
David T