The individual running this is not a very pleasant person. Not very professional & tried to adjust my contact without my consent. I would never rent from there again. I'd rather drive to edmonton than go here.
Chanoea j
Offroad Perfection
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Bonnyville, AB T9N2L7
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How U-Haul Reviews WorkExcellent Customer Service - very accommodating.
Zane ZExcellent service and very helpful. Thank you!
Matthew IU hall is not their main priority so it takes a back door when it comes to pickup
DENIS GBooked early August for Aug 28 pickup Reserved a 6x12 trailer. Aug 25 got a email saying trailer would be in cold Lake instead of bonnyville Aug 26 U-Haul called and said can only get a 5x8 trailer now I discussed with the operator that I won’t fit my stuff in a 5x8. She looked and there was only one 6x12 in Alberta and it was in Hanna. I said fine I will take a truck instead. She said there was a 15’ truck in Bonnyville. I asked the price and she said she would do the same price as the trailer. I asked if it was confirmed for sure and she said yes it was booked and was in Bonnyville. I happened to be in Bonnyville so I drove over to speak to someone at site to confirm the truck was there. She said yes it’s here and I see you have the truck booked. She told me to be back at 12pm Sharp on Aug 28 to pick it up as she was busy. I showed up at 12:00 exactly. She wasn’t at the site but the other person there tried calling her and said if I had other things to do to go and come back. I said sure I can pop back in .5-45min. This was at around 12:05pm. At 12:41 my phone rings and she says where are you you had an appointment at 12. I explained I was there and she wasn’t so the guy told me to come back. She complained she is so busy and I should have just waited as she was close by. Not sure how I would know that. Anyways I said I would be right over and got there by 12:50 or so. We went out to look at the vehicle and she said that someone spilt something in the back of the truck and it was all sticky so she just threw a blanket on it and said Saskatoon can clean it when I drop it off. At this point I noticed the truck was a 10’ and not a 15’ like my reservation confirmed and also what I had discussed with her the day earlier. She told me I only booked a 6x12 trailer so I don’t need the 15’ truck. I explained that is not what I discussed with the U-Haul call center or her just yesterday. She said I got a discount and she had someone come in who paid full price for the 15’ so she gave the truck to them instead. I said why wouldn’t you call and ask me if I wanted to pay more or if I could use a smaller truck. Instead she just said it was her business and could run it how she wants. Said I shouldn’t get a 15’ truck for a cheaper price. I said I was willing to pay more but obviously at this point there were no 15’ trucks available. It was the most bizarre and unprofessional interaction I have had at a business. Anyways the other guy offered to let me take a trailer and even deliver it if I couldn’t make things fit as I think he realized I had been screwed over by her and U-Haul. I finally gave up and took the 10’ truck. As I drove out of the parking lot O noticed the dash had a warning on it that said “Engine Oil Low Add Oil” she had the truck running before I got there and the message was there. I was so pissed off and didn’t want to go back and deal with her again I took a picture of the message and told her I would fill it with oil. I stopped at Bumper to Bumper bought 5w30 oil. Pulled the dip stick and there wasn’t a drop of oil on the stick. I added approx 2 litres of oil, took pictures and left. This overall experience was a disaster from the booking to the interaction with the dealer to the truck being unfit for use.
Tyler W