Ensure that pick up and drop off locations follow the same procedures and understand what the other will tell the customer. One location charges a deposit (or two actually) and says I’ll get it back at drop off. The drop off location had no idea that I had paid any deposit and was unable to actually return it to me. One location connects the trailer & tells me how to do it & the other says this is completely unsafe and it should have been done like this & this & this. Plus the central location tells me I cannot pickup in town, I must drive to a different community 4 or 5 hrs away one way….which would increase both mileage and gas fees. Then drop off location contacts me and asks me to drop off in yet another location farther away meaning more gas & mileage. Meaning more fees, expense & time. And the drop off location is unaware of the specific equipment I am dropping off! No. I will never recommend U-Haul, I will never use it again, and I will discourage anyone else from doing so.
Telayne P
Offroad Perfection
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bonnyville, AB T9N2L7
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Customer Reviews
- 4.5 Average Customer Rating
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The lady I dealt was amazing to deal with and she provided a great a customer service
JC DAbsolutely amazing service couldn’t suggest anything to improve on I drive from cold lake due to the the amazing people and service provided by this dealer location
Dale rPick up shouldn’t be by appointment only should be open during business hours
Chris EThere was a discrepancy with what I was told the cost was vs what I was paying for on the day of pickup, and there was multiple pickup time changes. The unit wasn’t clean inside or out, I had to ensure hanging wires were secured before I accepted the trailer. There isn’t any help to hook up, which is needed because the trailers don’t have jacks, and the hitch must be lifted onto yours.
Alicia K