Customer Reviews for Ogles Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The truck was ready when we asked for it; customer service was excellent; I had to change my reservation two times, and they were understanding and courteous.

Rating:

3.0

I know it wasn’t their fault but I didn’t get any of the extras I had reserved or the correct size truck. Due to the customer before me bringing the truck back late. Also still waiting for my credit to appt to my card.

Rating:

3.0

Staff is always friendly and super helpful at ogles. However the back of the truck reaked of pee smell and the top part that covers the driving part leaks somewhere.

Rating:

3.0

Many aspects of the vehicle were below average for doing an online pickup where you could not speak with someone regarding them. Passenger door would not open from outside, tow-haul was stuck in the on position, dirty walls inside box area, driver door would not latch properly. Overall condition of vehicle was extremely poor and should be serviced before being rented out to customers.

Rating:

5.0

good Job Thanks

Rating:

5.0

Easy process and friendly staff

Rating:

5.0

Ogles was very helpful and hassle free!

Rating:

5.0

Im not sure. My experience was nice. It was quick, easy, and well maintained van.

Rating:

4.0

Overall the experience was good first time doing it on the app so I had to learn a little bit it was raining so pictures were hard to take around the truck I put 20 bucks a fuel back in, probably more than I needed but the truck was good for what we needed thank you

Rating:

4.0

Didn’t like the whole process wasn’t ready

Rating:

3.0

Great customer service

Rating:

4.0

1.- Turck had a small engine oil leak that stained my driveway. 2.- Scheduled pickup location did not had the reserved truck. I received a call 2 hours before schedule pickup to go to another location for pickup. Thank you for the call and for resolving the issue.

Rating:

5.0

The cab of the truck looks like it hasn't been cleaned for a long time. It would have been nice to rent the truck with a clean cab. My rental was only 1-2 days, so it's not that big of a deal.

Rating:

2.0

It was not an inviting area to say the least. It needs better lighting and a designated drop off /pick up area It was after hours so no one was in the shop. Not fair to comment on personnel as it WAS after hours. (And I knew they would be closed, as well). Thank you. JML

Rating:

5.0

The brakes were wobbling but other then that all were good!

Rating:

5.0

The van did have some dried mud footprints inside the back. I just covered them with the blankets I rented.

Rating:

5.0

The truck I rented was in desperate need of some work the tow haul button didn't work and it shifted at a very high RPM and shifted very violently. It used way more gas than it should because of this. I do enjoy the convenience of the app.

Rating:

5.0

No personnel were present at drop off on Sunday and so I can’t accurately comment on that.

Rating:

5.0

The truck worked perfectly. This was a newer truck with a backup camera which was very helpful. We rent a truck here every year for our Christmas show Thanksgiving weekend. Ogles Storage has always had what we reserved.

Rating:

1.0

My issue is not with this location itself, but for UHaul overall. I was not told ahead of time there would be an app-only check in process. It took four phone calls and over an hour to figure out how to use the app, which kept giving me errors. I arrived at the location to a locked door without an email with instructions on what to do. It was EXTREMELY frustrating, and the representatives on the phone were not helpful. I only had one bar of cell service at the rural location, making it even more cumbersome to upload photos into the app. It truly should not be this hard to pick up a truck, and if I was not going to be able to speak to a human, someone should have told me ahead of time. I am highly disappointed in this service and will not use it again.

Rating:

5.0

You're perfect! Thank you so much!!

Rating:

5.0

Always helpful and friendly. Appreciated how they worked worked with me.

Rating:

3.0

There was no personnel there due to after hours drop off.

Rating:

1.0

I was charged and asked for dollies which help in the moving process but didn't get them now my back is killing me and it took way longer to move because I didn't get them the uhaul they gave me sounded like it didn't wanna shift gears thank goodness I was only going about 15 miles during my move you know as a customer we don't wanna hear excuses why you can't get our order right we want results im so tired of hearing oh well we will give you a refund on those dollies instead we will make it right and get your order to you

Rating:

5.0

I was attended to immediately and courteous

Rating:

4.0

As with all locations, The drop off locations have instructions for dropping off a truck, but nothing specific about dropping off a trailer.

Rating:

3.0

Not sure why but I had to call uhaul multiple times to get my rental trailer returned when dropping it off after hours. They don’t pick up the phone very often when you want to verify they confirm the returned trailer.

Rating:

3.0

Terrible online check in procedure and return procedure. If we had known what a complicated system it was, we would not have rented.

Rating:

5.0

Ogles always bends over backward with their service.

Rating:

2.0

Inform the customer of what to expect and how the process works. Just because you make a reservation at this location does not mean you are guaranteed what you reserved or the location you reserved it at. Also the Uhal app itself is a joke. Spent more time on the phone with customer service trying to get things working correctly then I did driving the truck. Will never us uhal again.

Rating:

4.0

The drop of requirements were a little overwhelming as I had to take approximately 10-12 different pictures in order to return the UHaul. I have not had to do this when returning other UHauls. So not sure if this is just for this location. It was frustrating because it was bright sunshine and had to keep walking back to the building to see the screen of the phone and then back to the vehicle.

Rating:

2.0

List that the business is closed 12-3pm and not allow reservations at those times

Rating:

2.0

I originally booked a 15-foot U-Haul, but it was later updated to a 20-foot vehicle. I ended up spending three hours at the location just to pick up the vehicle.

Rating:

5.0

I didn’t go inside or meet anyone just drop the truck off. Left the keys and the young man called me the next day for my address for my deposit.

Rating:

5.0

Love how convenient this whole process is

Rating:

3.0

Considering you sent me to another location and there was no one there to pick up my stuff. And was late and still had to back track to another location which I started from it was ok. The place you sent me should be closed down and never open again.and all you gave me wasa 15 dollars off of the insurance. Which cost me to behind when I had movers waiting on me. Next time I will do my research better

Rating:

4.0

Explain better on puck up and drop off when place isn't open. Let people know you need to take certain pictures when dropping off before putting key in drop box.

Rating:

2.0

I requested mobile pickup because Ogle's' has odd hours and was told I would receive a call from a U-Haul representative but never did. When I arrived at 2:45 PM on a Friday, Ogle's was closed and I had no way of getting the truck via the app as the keys were inside the business. Luckily I had thought maybe the mobile pickup wouldn't work out so well, so I waited 15 minutes for them to open up at 3 PM and then found out they only had 1/2 of the furniture blankets I had ordered. Look for another place to rent from if possible.

Rating:

3.0

The van I rented was dusty everywhere inside..I reported same during vehicle condition check. When I tried reporting that again during vehicle returning procedure, your form tried to put cleaning charges on my card. So I was forced to report van as clean while returning. That's very bad service since you tried making me pay for mess some other customer caused.

Rating:

5.0

Very helpful with checkout, hookup. Well done!

Rating:

5.0

It was excellent, no need for improvement!

Rating:

5.0

Fantastic customer service!! Definitely will use again and recommend to friends!!

Rating:

3.0

We dropped off at a different location. Not very friendly and on his phone.

Rating:

1.0

Our initial truck that we planned to rent had the keys missing from the lockbox so we were not able to rent it. We had to reschedule our move and contact uhaul directly since the location was closed and not answering. We spent 1 hour on the phone trying to make adjusted plans with a new truck. Finally were able to get something worked out with a new van (not truck). Dispatch team from uhaul did a good job helping us.

Rating:

4.0

None at this time.

Rating:

5.0

I arrived on Sunday, coming from Georgia. A staff member told me if I had any problems, call and he would come over. I had written code down wrong..called him, got it figured out but he came anyway just to be sure all was okay! Very pleased with their service and would definitely use again!

Rating:

5.0

For the older generation I found the door difficult to open due to binding and sticking. Perhaps annual maintenance of lubricating and ensuring proper and smooth door operation.

Rating:

5.0

A very good experience with these folks! Always helpful and friendly. Would recommend!

Rating:

5.0

Everyone was very friendly and helpful.

Rating:

5.0

Had our storage unit for 3 years while out of state. Our stuff was safe from weather related issues and secure from theft. Staff was courteous any time we called. Would rent from again and would recommend!

Rating:

5.0

Really enjoyed all the support the staff gave.

Rating:

5.0

Real nice guys i talked to helped me out.clean and easy to get in and out of the facility

Rating:

5.0

I didn’t end up moving in to a unit here but everything seemed in place

Rating:

3.0

Nice staff

Rating:

5.0

Ogle rentals was great to work with. Worked with them personally instead of going thru uhaul.

Rating:

5.0

Great facility, friendly staff, very accommodating

Rating:

5.0

Everything was good

Rating:

5.0

Ogle's is well maintained, online rental is easy, and there's a good selection of units. Definitely wouldn't mind storing my property there!

Rating:

5.0

You where super. And Joshua was very helpful! I would recommend you to anyone that was needing storage. Thankyou again!!!

Rating:

3.0

Polite staff. Good and fast.

Rating:

1.0

Office is only open from 3-5 pm. This small detail was not mentioned over the phone nor anywhere on the website for this facility.