Customer Reviews for O'Hanlon's Service and Repair
(U-Haul Neighborhood Dealer)

460 reviews

2225 S Main St   Harrisonburg, VA 22801
(Dukes Plaza)

(540) 209-9398

Location Hours

  • Mon: 8 am - 4 pm
  • Tue-Thur: 8 am - 12 pm
  • Fri-Sun: 8 am - 4 pm

Services at this Location:

Contact Us

(540) 209-9398

2225 S Main St
Harrisonburg, VA 22801
(Dukes Plaza)

Services at this Location:

Location Hours

  • Mon: 8 am - 4 pm
  • Tue-Thur: 8 am - 12 pm
  • Fri-Sun: 8 am - 4 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Regina P. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
5.0

Customer did not leave a comment.

CYRILVILLAROSA U. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

Excellent customer service! Thank you.

LAWRENCE RAYMON L. 
Rating:
5.0

Customer did not leave a comment.

ADAM TAYLOR F. 
Rating:
5.0

There were very helpful in getting me on the road.

David H. 
Rating:
5.0

O'Hanlon's is always my preferred location for renting trucks, vans, or trailers for my business needs.

Anita R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN DAVID C. 
Rating:
5.0

Super Friendly and very detailed in everything!!

Candi W. 
Rating:
4.0

Was greeted outside in a friendly manner. Quickly inspected equipment and ensured all billing was correct.

Steven W. 
Rating:
5.0

Best UHaul Rep I've ever met in my many years moving with the military!

Wasim S. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD SAMUEL F. 
Rating:
5.0

The agent I worked with at this location was FANTASTIC!! This was the first time renting a trailer and she made it so easy and calmed my nerves!! Such a great lady!

Angelynn H. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

No location was based just U-Haul its self.

Hayden P. 
Rating:
5.0

Excellent experience all the way around.

GEORGE PASQUALE T. 
Rating:
5.0

Nothing, really. Look

JAMES M. 
Rating:
5.0

I'm in love with the pickup truck, service was outstanding, clean and good care. Rent and return was easy. Highly recommended this place.

BRENDALY S. 
Rating:
5.0

Customer did not leave a comment.

DONALD WAYNE C. 
Rating:
5.0

Customer did not leave a comment.

Irina M. 
Rating:
4.0

All went well overall. Not much else needed for the pick-up

JOHNNIE S. 
Rating:
5.0

Customer did not leave a comment.

TAHA M M. 
Rating:
5.0

Awesome location and great customer service. Will for sure be coming back to this location for a rental. I loved the Chevy, back then i had rented a Ford but didnt like it as much as this Chevy. You guys should stick with Chevy trucks. Great and spacious and comfortable. The back up camara was amazing. Loved it. Thanks

Miguel L. 
Rating:
5.0

Customer did not leave a comment.

JOSEMIGUEL N. 
Rating:
5.0

Every thing went very smoothly .I was very pleased

JOHN JOSEPH B. 
Rating:
5.0

Deborah was extremely helpful after Budget rentals screwed me over! She had me in a truck within 20 mins! Thank you so much.

Gabrielle D. 
Rating:
5.0

Customer did not leave a comment.

Emilie S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

JOHN PAUL H. 
Rating:
1.0

This is the second time I've had trouble from this location!!! Last time my vehicle got towed while I was parked at the location and was currently using the company moving truck. I had to keep the uhaul extra days, use up extra miles, and use more gas because of that. And was stuck with having to pay all that extra usage and the tow truck company to get my truck back! Now, I get a cleaning fee, when I cleaned the uhaul before leaving it! I've rented plenty of moving trucks from different locations in this area, and never had any of them get me for cleaning charges, so apparently I don't have an issue with making sure they are clean!!! This is ridiculous and a money racket! I will NEVER use this company again, I should've known better after the last time!!! You all should be ashamed!

Nicole H. 
Rating:
5.0

Nothing, keep everything as is.

CORBIN LEISURE W. 
Rating:
5.0

Overall the service was great nothing else needs to be changed glad i had the opportunity to have a good service from you guys really appreciate.

Edward S. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

*We ordered 2 dozen pads and were not told in advance that they were not available.. It would have been nice to be told that in advance so we could have arranged pads from somewhere else. *Vehicle was dirty/dusty and obviously NOT sanitized. *Even though we booked and filled out all the necessary paperwork online to make the pick up of truck quicker, it is still a lengthy process and wait in line. When you have movers being paid by the hour and waiting for the truck to arrive at the moving location this costs $$$ while they wait. *Person at desk is NOT friendly

DAVID WHEATON S. 
Rating:
5.0

No improvements, it was a smooth and easy process. Thank you.

SCOTT JOSEPH D. 
Rating:
3.0

A little too pricey but overall great service

GUNNER COSMO K. 
Rating:
4.0

Customer did not leave a comment.

KEVIN PELLICIER A. 
Rating:
4.0

Customer did not leave a comment.

JOHN MEREDITH F. 
Rating:
5.0

Customer did not leave a comment.

KIFLEMARIAM G. 
Rating:
5.0

Customer did not leave a comment.

HENRY C. 
Rating:
5.0

Nothing. My representative was well spoken and very well informed. She worked to find me the best deal. When I realized I had chosen the wrong truck (too big for driveway), she was quick to switch me to a better fit at no extra charge.

MICHAEL AARON G. 
Rating:
5.0

Deborah was very professional and helpful with my return. Certainly will contact her first for my next rental.

Randall B. 
Rating:
5.0

Customer did not leave a comment.

Ramon Ernesto F. 
Rating:
5.0

Customer did not leave a comment.

Russell E. 
Rating:
5.0

Customer did not leave a comment.

SURENDRA K. 
Rating:
5.0

Customer did not leave a comment.

JERETTE LYLE H. 
Rating:
5.0

Wonderful Lady Manager, very Professional, loves her job and care for the equipment . Thank you so much for your great service. Tommy Helmy

HATEM EMAD H. 
Rating:
5.0

Nothing, the person helping us was very nice and very informative

DARIO ALCIDE S. 
Rating:
5.0

Absolutely great rental location! The customer service was awesome! I was impressed how friendly the staff was, and she even helped me with the trailer! Highly recommended!

JOHN RYAN S. 
Rating:
5.0

Thanks شكرا خدمة ممتازة

SALIHN S. 
Rating:
4.0

Customer did not leave a comment.

Cory B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

LONNIE LEE H. 
Rating:
5.0

The lady was friendly and awsome would recommend to family and friends

CYRILLE ARMEL D. 
Rating:
5.0

Easy in and out for our trailer rental. Plenty of space to park and hook up and return. The trailer had a great ramp that was wonderful. We felt very safe pulling this trailer. No problems what so ever. Will rent here again when we need to. Debbie had great customer service!

Tammy Pangle B. 
Rating:
5.0

Deborah was the most helpful and knowledgeable associate I have worked with in the past 20 years.

laura E. 
Rating:
3.0

Customer did not leave a comment.

Carolyn H. 
Rating:
5.0

Customer did not leave a comment.

Wendy D. T. 
Rating:
5.0

The rep was very kind and personable. I told her that the truck had broken down. She gave me the number to call to get it repaired. Due to the breakdown we were way behind schedule. I turned the truck in after hours. I wish I could have meet her in person. She sounded like a wonderful person who really cares about her customers.

KAY N. 
Rating:
1.0

the scan box is on the front of a building but parking is required around the back so it's super uncomfortable. Also It's hard to know where the shop is from the road.

Natalie S. 
Rating:
5.0

Customer service was great!

LISA CAROL V. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

DALE P. 
Rating:
1.0

Worst customer service EVER. Lady at the store was super rude and very harsh when talking for no reason. She gave me the wrong key to the truck and still wanted me to take that truck even though it wasn't the same mileage and fuel level for the original truck on the app!! So you guys probably charged me more than necessary. HORRIBLE experience.

Ferwerdin A. 
Rating:
5.0

Maintain the service you already provide. This was an excellent experience

MICHAEL RAY J. 
Rating:
1.0

I have already stated in my drop of turn in what happened and what was wrong. Now, you have taken out 3 days worth of rental, gas, and mileage when it was all in uhaul for me having to have it that long. On top of it, paid a freaking tow bill that uhaul is responsible for! At the end of check out I denied giving uhaul permission to take out the full amount! I will be filing fraud on this charge in the morning, if it just wants to be ignored what I had to say and what I went through, my son as well! I said the other night I've never experienced anything like this before and now tonight it just got worse! I enjoyed renting from this company before, but I don't now and won't anymore!

Nicole H. 
Rating:
1.0

They U-haul 24/7 App didn't work when I showed up to pick up the truck. I had to call support to walk me through the process online and the call support person was very good. The pick up location was unclear because they had rentals on a back lot and in front of the store. It was also unclear where to leave the truck after the rental as there was a sign on the door that stated one-ways left out front would be towed at the owner's expense. This in addition to the woman in O Hanlon's poor customer service skills made me nervous about leaving the truck out front so I parked it in the back lot. I will not work with O'Hanlon's again.

Glenn T. 
Rating:
5.0

Customer did not leave a comment.

Barry H. 
Rating:
5.0

Customer did not leave a comment.

Bryce H. 
Rating:
1.0

Customer did not leave a comment.

Ashely C. 
Rating:
2.0

I was charged a damage fee for something that never happened. They essentially tripled what I was paying arbitrarily.

Matthew P. 
Rating:
5.0

I don't know why I had to physically be at the U-Haul store before checking in. The process took about 10-15 mins longer than it could have bc the rep online had to verify a secondary contact and who knows what else.

John K. 
Rating:
5.0

Their help was above the call of duty. Very much appreciated!

CHARLES C M. 
Rating:
5.0

Customer did not leave a comment.

HOWARD LEE M. 
Rating:
3.0

Customer did not leave a comment.

EDWARDWRIGHT J. 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN B. 
Rating:
5.0

Customer did not leave a comment.

RANDALL B. 
Rating:
3.0

Check the equipment, it was defective before we even took off. Had to call road side assistance. Road side assistance fixed it but it came completely off before I got to my first gas stop. So it wasn't assembled well. The woman who I picked up the trailer from Was extremely helpful though.

Derek H. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
1.0

The girl in the office is very bad and does not deserve to work in such a place, I hope for change.

HAYDER ZAID SHA S. 
Rating:
5.0

I prefer this location to any of the many in my area. The staff is knowledgable, helpful, and efficient.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

James Z. 
Rating:
3.0

The lady behind the desk spoke in an offputtingly blunt and want particularly personable or nice to interact with

Kyle J. 
Rating:
5.0

Great service, no complaints

DEVON EGBERT G. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Nothing, it was fine

CAROL WOFFORD R. 
Rating:
5.0

We had an excellent experience and would definately recommend this U-Haul location to anyone needing these services. Debbie was incredibly helpful, friendly, and great to work with. I will seek her U-Haul location out in the future.

MARY M. 
Rating:
4.0

office hours 8-5 every day

GEORGE EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

BRENT CARLTON J. 
Rating:
5.0

Friendly, knowledgeable service.

DONALD JUNIOR F. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL S. 
Rating:
5.0

Not a thing. The location was busy but they took care of me within 15 minutes of my appointment time. The manager was Deborah! 5 star service

DAVID HUGH M. 
Rating:
4.0

Customer did not leave a comment.

ISAAC LYNNWOOD F. 
Rating:
5.0

Nothing. Great experience

MAURICE JULIAN P. 
Rating:
5.0

Excellent hopefully I will be using another one in the near future :)

MARK DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

Eric N. 
No reviews have been submitted for this location.

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