Customer Reviews for O'Hanlon's Service & Repair
(U-Haul Neighborhood Dealer)

1106 reviews

1218 W Broad St   Waynesboro, VA 22980

(540) 949-4110

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 949-4110

1218 W Broad St
Waynesboro, VA 22980

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Hernando T. 
Rating:
4.0

Customer did not leave a comment.

BRIANCHRISTOPHER B. 
Rating:
3.0

Customer did not leave a comment.

JOHNCLARK S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
2.0

The two dollys I reserved were not in my truck. There was no one at the location to assist me in getting my dollys. Luckily, there were two appliance dollys (I reserved normal dollys) that the customer service lady on the phone told me to take. If I didn't happen to see those dollys I would've been left without dollys for my move.

Zoe W. 
Rating:
1.0

I was yelled at by the employee upon my return. One manager explained to me that a drop-off time of 4 was the correct time even though the one on my contract said 3:30 pm. When I returned it at 4 I was belittled by a staff member and charged an extra day of coverage because of it I'm highly unsatisfied and will not be using UHAUL again. Completely unprofessional!

JOSHUAETHAN H. 
Rating:
5.0

Customer did not leave a comment.

GLENNCLARKE Y. 
Rating:
5.0

With only 5 days notice, O'Hanlon's worked endlessly to switch my original truck selection to a larger one. They made my moving process so much easier and more enjoyable. They were always friendly and put the customer first! Would recommend them to anyone looking for a U-Haul.

Taylor B. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

It was unclear where I could park my car while I was using the truck. That information would be helpful to know.

Mary D. 
Rating:
5.0

The folks at O'Hanlon's are great! Excellent customer service, clean well kept vehicles and lot. They are very responsive, you will understand how what relief that is when you try to call the other guys!!! A+ Rating. I won't go anywhere else!

CHRISTOPHERLEE D. 
Rating:
5.0

Customer did not leave a comment.

RICHARDPERRY B. 
Rating:
5.0

Customer did not leave a comment.

OLUSANYAGEORGE A. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Nothing...great service!

Margaret J. 
Rating:
5.0

Customer did not leave a comment.

PATRICKOWEN M. 
Rating:
4.0

Customer did not leave a comment.

BRIAN F. 
Rating:
2.0

Customer service was quite poor. Truck arrived 1/2 hour later than scheduled pick-up time. When I expressed my dissatisfaction related to the fact that I had hired movers to assist me and scheduled their arrival time for 9:30 and that the truck was not there, she said, "You are lucky we didn't ask you to go get the truck yourself. All of our trucks are for local use only." Had this been made clear to me prior to the pick-up, I would have used a different Uhaul supplier. Website needs to inform potential customers that this location is for local drop-offs in very large font. Very frustrating for me as well as costly! The reason I said "not applicable" is because I live in Roanoke VA.

Margarite M. 
Rating:
4.0

Customer did not leave a comment.

HENRY K. 
Rating:
5.0

Both of these U-Haul locations we're very clean both gentleman was very respectful thank you for your service

Luis D. 
Rating:
5.0

Customer did not leave a comment.

PAMELADUDLEY H. 
Rating:
5.0

Customer did not leave a comment.

STEVENFRANK L. 
Rating:
5.0

Customer did not leave a comment.

Seth B. 
Rating:
5.0

Women was very helpful when she told us our equipment was reported stolen to fix it for us!

ERICAELAINE K. 
Rating:
5.0

bigger lot

DAVID B. 
Rating:
4.0

The location we used was exceptional? The folks were nice and informative. Will use them again and recommend them .

EARLYFRANCIS D. 
Rating:
5.0

Customer did not leave a comment.

Gregory K. 
Rating:
5.0

The reservation was made with ease and pickup was done easily thanks to Tracy. I would absolutely work with her again with any need of rental that I might have!

RONALDFRANCIS B. 
Rating:
5.0

Customer did not leave a comment.

DARRIANALANA D. 
Rating:
5.0

Great people to deal with!

Richard F. 
Rating:
5.0

Great all around experience!

WILLIAMSCOTT B. 
Rating:
5.0

Easy to work with as far as pick up and return.

REGINALDAVON W. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

SUZANNEVIAU K. 
Rating:
5.0

Rep very helpful!

Darren J. 
Rating:
5.0

Customer did not leave a comment.

TONYALLEN W. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Keith runs a great operation. Very friendly and helpful! Will be going here often.

John M. 
Rating:
4.0

Customer did not leave a comment.

DONALDC S. 
Rating:
5.0

Customer did not leave a comment.

THOMASRICHARD D. 
Rating:
5.0

Customer did not leave a comment.

DANESHIALANESE J. 
Rating:
5.0

Tracy was extremly friendly

Richard S. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
4.0

Needs a bigger location with the volume of business.

TERRISDELPHIN H. 
Rating:
5.0

Great service and friendly

JULIECAROL C. 
Rating:
5.0

There isn't anything to approve. The pickup was easy. Staff was so very friendly and the vehicle was in great condition. Will definitely always rent from here!

MORGANALBERTS S. 
Rating:
5.0

Great experience. Thanks for a seamless transaction.

Peter S. 
Rating:
5.0

O'Hanlon's is a great place to go to rent Uhaul equipment! The people are very friendly and personable. The equipment is clean and well-maintained. Couldn't ask for a better experience.

Sara H. 
Rating:
5.0

Busy location. New more room to drop off equipment.

michael N. 
Rating:
5.0

Customer did not leave a comment.

Yolimar D. 
Rating:
1.0

A complete nightmare! 1 - the Uhaul app - is absolutely horrible! It's MUCH more difficult and time consuming than coming into an actual office! You have to go thru repeat steps and lots of little things they don't tell you about! NOT SIMPLE OR QUICK!!! 2 - The truck I FINALLY got to pick up - was filthy AND OUT OF GAS!!! Yeah - I had to re-route and delay my move and movers - costing me even more money!? THEN uhaul tries to charge ME for not filling it up upon return??? 3 - The truck was completely unsafe! Severe steering issues and BAD suspension problem had me checking my fillings after! 4 - ZERO support from uhaul on any issue - all day after MANY attempts. Z E R O ! No returned phone calls, messages, or emails! WARNING! STAY AWAY FROM UHAUL!!!

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERF S. 
Rating:
5.0

The lady that helped us was really helpful and so nice.

Clinton B. 
Rating:
5.0

Customer did not leave a comment.

Akeem M. 
Rating:
5.0

Can't think of anything, everything was first rate!

MKEVIN R. 
Rating:
5.0

Customer did not leave a comment.

Angela L. 
Rating:
5.0

Customer did not leave a comment.

LIANE V. 
Rating:
5.0

No improvements needed. The manager or owner KC O'Hanlon is great

LAURASUSAN Q. 
Rating:
5.0

The best uhaul ever

ROBERTLEE F. 
Rating:
5.0

Clean unit and friendly service

Robert H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
3.0

The guy that was working was rushing us and I felt he was kind of rude.

Marlena M. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJAMES M. 
Rating:
4.0

Customer did not leave a comment.

VICTORA V. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASGERALD D. 
Rating:
5.0

I had to clean the inside windshield to remove a film. The driver's side window handle knob fell off in my hand when I tried to put my window down. Dash had to be wiped down of dust.

DEBRAJEAN R. 
Rating:
5.0

Easy return. No issues.

Anthony A. 
Rating:
5.0

Tracy was upfront and fantastic. I had to make a trip w windows down, wearing a parka due to excessive smoke odors in the van. This was not ideal. 4 hours in a smoky box for a nonsmoker is tough.

TERRILYNN T. 
Rating:
5.0

Customer did not leave a comment.

ALICEPANNILL C. 
Rating:
5.0

Continue being kind & helpful

LYNNERILEY W. 
Rating:
5.0

Customer did not leave a comment.

MARY S. 
Rating:
5.0

Great team!

Marc G. 
Rating:
5.0

Nothing!

ALICIAANNE S. 
Rating:
3.0

This truck was unsafe for transport. It leaned to the side and vibrated. The front tire shook when it hit 50 mph. My husband believes its the whole front end. With an untrained driver this can be a very dangerous thing. I would have preferred dropping this truck off at a closer location but I was told this was an anchor truck that needed to be returned to the site we had to travel 70 or so miles back in this unsafe vehicle to return it This was dangerous, stessful, and expensive. The owners were responsive and accessible.

DEBORAHNAOMIA S. 
Rating:
5.0

Just the most helpful and pleasant lady to greet us on drop off. Both times I've used this facility it's been a good experience.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

RONALDDOUGLAS B. 
Rating:
5.0

The owner was very friendly and helpful.

MICHAELA L. 
Rating:
2.0

no one was there to drop off or even to contact. We took pictures of the trailer after we dropped it off. No one contacted us and after 72 hours I contacted U-haul to see if it could be confirmed.

James B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

EDMUNDDICKENSON P. 
Rating:
5.0

Customer did not leave a comment.

John I. 
Rating:
5.0

Customer did not leave a comment.

STEVE L. 
Rating:
5.0

Owner provided excellent advice to a person towing a trailer for the first time. Made the move with confidence thanks to the O'Hanlons.

brooks F. 
Rating:
3.0

The agent was very friendly and social. She helped us hitch the tow dolly and made sure it was attached properly. Unfortunately, she wasn't very knowledgeable about the return procedure. She told me I could call a hotline number and return the dolly 24-7. I only needed it for Saturday. When I examined the paperwork and called the hotline, I saw that I had to also pay for Sunday and Monday and couldn't drop the dolly off until Monday. That was a bit of a hassle, because I was borrowing someone else's truck to tow my car. I had to find a second person to return it for me. Nit to mention, it cost me about 40% more.

Heather G. 
Rating:
3.0

Customer did not leave a comment.

EDWARDWRIGHT J. 
Rating:
1.0

The inside of trailer was empty, but still quite dirty. Personnel were not competent.

KATHRYNMARY M. 
Rating:
1.0

Customer did not leave a comment.

CORNELIUS M. 
Rating:
5.0

Customer did not leave a comment.

CHASITYLYNNETTE K. 
Rating:
5.0

Customer did not leave a comment.

Cory S. 
Rating:
5.0

Customer did not leave a comment.

Edward J. 
Rating:
5.0

Management needs to bring some of these trucks to NOVA.

HENRIBLISS W. 
Rating:
4.0

Customer did not leave a comment.

EMILYE H. 
Rating:
5.0

Nothing. Casey was very helpful explaining the hookup and things to look of for when unhooking the trailer.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

STEVENFRANK L. 
Rating:
5.0

Not a thing....

JACQUELINEDENISE W. 
Rating:
4.0

Customer did not leave a comment.

Lynsey C. 
Rating:
5.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

The trailer had a wiring issue that later melted the truck harness and took 3 hours roadside to get fixed. Then it leaked driving thru the rain and soaked the entire contents of the trailer including electronic equipment.

ZACHARYALAN C. 
Rating:
4.0

Customer did not leave a comment.

Regina C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top