The u-Haul was very friendly and professional. She knew her job well and got us going quickly.
Dennis P
Customer Reviews for O'Henrys Auto Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best place. Made it easy
ARMANDO MExcellent service
JEFFREY AThe drivers side door doesn’t close all the way and should be fixed. Customer service was wonderful at check in and out
David BExcellent customer service!
JAVIER DThe staff was amazing and professional.
PEDRO WVery easy 👌
ARMANDO MThe vehicle was returned after working hours. No personnel were available
SAMUEL HTrailer was in good condition but hydraulic brake reservoir was empty and when I brought it up to owner he stated, it's just for emergencies" I bought a bottle of dot3 brake fluid to fill the reservoir myself.
JEFFREY SExtremely friendly, professional and courteous. Would definitely recommend this location and its business.
MAURICE LCheck air in tiers before you let people drive away we ended up with a flat so ya that happened
SANDRA HWe did not interact with anyone here as we had a late drop off but this location was very clean and organized on the outside.
Ronna WDrop off of tow dollys is fairly difficult qith a long truck. There is bo room to safely maneuver the return
EFREN AI had a good experience with this location.
JAMES MI don't believe my experience could have been any better. The staff was welcoming and attentive. Very grateful for the kind gestures and help that was given. I would definitely recommend this location to anyone! Mr. Mendoza and Kelvin were fantastic!!
MIREYNA SThe gentleman that I rented the truck from was first class!! Great rental experience.
PATRICK NAppreciate Melissa fixing my app issue. Let me return after hrs. Thanks
DAVID IBlamed another customer for blocking my truck in when I went to pick up. Isn't it the business owners responsibility to have the truck ready for pick up and ensure another customer doesn’t block the truck in that’s going to be picked up next?
Micah AIn and out. Easy peezy. Thanks!
Trever BThey have really great service and will definitely take care of you
JUSTIN NThey didn't have the dolly I needed. Other than that it was great. No issue.
ERIC BInformed the place of the issues with the trailer. They stated they would get it looked out. However, I believe I should have received some sort of compensation for having a malfunctioning trailer, this did not happen and was not offered. I did not push for it though, only let them know the issues.
Nathan SI really appreciated the management working with me. The trailer was ready and clean! Service was perfect and being able to drop it off after hours was fantastic!
MICHAEL HMy fourth trip to this location. I called them and said I would need to turn in truck later than expected. I was charged for 24 hrs. for having the truck 6 hours over checkin time. I used the data sheet on the contract sheet to fill the truck with gasoline but was charged for not filling it up properly. Used the same checkin routine for all four trucks I used but this time everything was wrong. Maybe Penske will work with me next time.
ABEL LGreat friendly service! I would recommend this location to a friend!
IVOR NThe owner was very friendly and helpful
MICHAEL OGreat trailer easy pickup easy return. Thank you so much.
Bennett IJack and Bob made renting equipment fun and knowledgeable
Lawrence CAwesome experience!
JAMIE MTHE SAME THING YOU DID TO ME. EXCELLENT TREATMENT.
Ivan GWhen I set up my online reservation, I requested a 6x12 trailer and an appliance dolly. The Reservation said that all equipment would be at the location when I picked up the equipment. When I arrived, the appliance dolly was not there. I was told that I could get one down the road at another U-Haul and they removed the dolly from my reservation request. I picked up the trailer and left. After calling a couple of different uhauls I ran into an issue. It turns out that you can only one way rent a dolly with a trailer and no one was willing to do the one way rental…. I wasted a lot of gas and time driving between the different U-Haul dealerships trying to get one. Not a good experience and caused a lot more headaches trying to figure out how to move heavy appliances without it.
Thaddeus BVery helpful thanks!
Michael BEverything went very easy!
FYE AThe sppp is difficult to use mainly from being buggy. The last two times I have rented the spp crashed before I finish chd king Both times there was now way to continue after a crashing
MICHAEL LConvenient, helpful
Charles AThe workers at this location did an amazing job despite being overloaded with reservations. They were truly trying their best to meet everyone’s needs. People who had reserved their trucks in the morning hadn’t returned them in a timely manner which caused issues. However that’s the issue with the online reservation system’s error. PEOPLE PLEASE BOOK YOUR TIME SLOTS APPROPRIATELY. Estimate over, not under for time, otherwise you mess with other people’s moving abilities! Thank you Jack and the rest of the team for helping us this weekend :)
Tiffany HWould be helpful to have more moving materials e.g., mattress protectors available for sale.
PAUL RPickup was fast and easy.
Craig WLady was nice and did her best to help me with my rental.
Tyler MGreat guys at the pick up/Drop off. Team effort!
Audra GI was charged a $94 before I even finished with the rental. Once I was finished, I returned it to the same place I rented it! This is very mischievous for a company to add on charges and expect customers to overlook it! The gentlemen there, on the other hand, was a great individual. For this I recommend this place. The complaint is the corporate level system.
Robby GCharged me for 24 hours on 30 minutes and did not give me credit for extra fuel upon return.
Stefan Sfriendly , and courteous customer service
Paul DVery friendly people and helped me to remove towing car.
Prajeep NThe tail lights didn’t work and they sent me off with them that way. Besides the trailer wasn’t ready at the previous location and sent me to a location 30 miles away which resulted in a 60 trip. Loseres
Gary CI had no issues with the after hours drop off. Instructions were easy to understand.
Daniel DThe lady I worked with was awesome, it was a fast and pleasant experience. I would definitely go back to that one, if I needed another U-Haul.
Gayle LThey were open and two cars were there but no one would come to the door. But I self checked the trailer down
linda pStaff was very friendly
AUDWIN ROne little hiccup. The large sliding door was not latched and came up while driving.
Janet KJack was awesome he did a great job
brent v