Customer did not leave a comment.
Alexia C
Customer Reviews for Old Fannin Road Store & Lock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The speedometer was way off. GPS said 55mph, speedometer said 70. GPS said 65, speedometer said 80. There were no dash lights, so I couldn't see it at night anyway. I returned the truck an hour early only to find no one there and the gate closed, despite the sign on the gate showing business hours as 9:00-4:00. No one has EVER answered the phone the many times I've called. I called the 800 number. It took them 15 minutes to find out the gate code. I finally got in and returned the truck. Then, I turned around to see the gate had closed. I was trapped in the heat for 45 more minutes. NO ONE could find a code for me to get out. That was a full hour of MY TIME, plus being out in the heat! Finally, the lady who was supposed to be there got back, saying she had a doctor's appointment. I get that, but put a sign on the gate, text customers who have rentals or SOMETHING. It was a HORRIBLE EXPERIENCE. I am NOT the type to blast businesses nor people on social media and I won't in this case either. But this was extremely unprofessional and I don't care if I ever hear the name U-Haul again!
KENNETH RIt was easy to get in and drop the truck. Got checked in and was on my way.
PAUL TTruck was unavilable when scheduled. I was sent to a different location 30 min away and told that I could pick up a truck there. I drove there to be told that they did not have any available trucks and that I needed to go back to my previous location and pick up my original truck. The entire event caused a 1.5 hour delay and cost me money because I had movers scheduled for a specific time
TRAVIS CStaff worked very hard to get us a vehicle on days other than we wanted due to availability!
SCOTT MAutumn went beyond her “normal” duties to be sure I had a rental at my convenience. I appreciated her efforts!
JILL LOver charged me
DONTRAIL EThis is a great location my first time visiting and it was absolutely great service was great and was also a very quick but detailed process I would recommend this location to anybody looking for a U-Haul.
Dontoniea EFriendly and helpful employee,
Angel SThe person that help us was very helpful and so nice to us highly recommended this location
Donnie TLocation is protected by a gate which means trailer is obstructing traffic in oncoming lane.
Walter JEverything was amazing
FREDDY GI just don’t understand why I was charged more when I brought it back how it was
Chloe FI had the truckl for 1 hour and 58 min. I was charged for 498 miles. Explain how that is possible? I drove 11 miles. I got charged $534. I will never use U-Haul again.
Jarrod VAc quit working, I reserved appliance dolly and when I got there they said they did not have any in the last 6 months, my question is why was I allowed to reserve one, also reserved 2 furniture dollies and was told they were not there that the owner decided to use for his personal use. Really poor customer service. I would never reserve a haul from this location. U haul was parked in a grassy area that was over knee high as well.
Nathan LEverything great
Tomekia SI reserved truck but we when I got there no truck. Had to go to another location. Returned to this location but would not give me credit for returning a day early .
Mike HDid not have appliance dolly that was requested and no dolly on-site
Terry C20’ truck was fantastic, comfortable seats, great visibility, easy to drive.
Jeffrey CHire more folks like my representative. She was courteous, well informed, professional, and very accommodating.
Steven FEverything was perfect!!! Thank You!!!
Pamela RExcellent service by Casey at Flowood MS location to make it very easy with our rental.
srinivas dManager was very friendly and knowledgeable
Robert CExcellent customer service. Would definitely recommend to others.
Russell CVery nice employees and very helpful on the drop-off.
William AVery helpful on the phone helping us locate facility in a new place!!
Charlotte DI have no complaints.
Cassandra CI"ve been to several uhauls before, over the years, probably in a good half of the US, and I'd put this location beyond doubt in the top 5% of them. The very friendly and helpful lady , I'm bad w/names but she probably told me more than once, LOL, could not have treated me better. I Highly recommend this place to anyone , very sincerely so. Thank you so much
Phillip TVery nice young lady, I believe Casey.
Gloria WSame as above
DEBRA WYALL ARE AWESOME
Joe F | Overall ExperienceEverything was great
Maurice WThe agent that facilitated the rental was very helpful and friendly.
Andrew SThe trailer was horrible. It has nothing to do with the location though. The trailer's neck was too long and bounces incessantly on the ball with an empty load. Too much of the weight of the trailer was to the back. Please update your trailers.
James JI was completely satisfied with the experience as a first time UHAUL customer. The rep answered any questions I had and showed me around the truck to get me familiar with it.
Jim JKassie was amazing!
Theresa CThe representative was very nice and it was a super easy process to rent this uhaul.
LaDonna GIt was a great experience! Definitely will be telling friends and love ones.
Christopher TPick up and return was very easy! Alicia, the young lady who helped me, was so polite and friendly. She made the process seamless. I would rent from here again!
Nefertiti HGreat reception and everything was very easy. Thank you
Mary RI would recommend the grounds around the store units be cleaned up Instead of having old cars and And other old items making the area look junkie But I really appreciate Casey and the owner working with on my balance during covid and having hard time financially.Thank you Connie
CONCETTA E | Overall Experiencemaybe coffee and donuts
Paul MGreat experience. The manager was so helpful and the only location open because the others closed for a heat wave.
Joshua PI showed up with a reservation for a trailer, a dolly and some furniture pads and the only thing they had was a trailer. So my day started behind schedule because I had to search all over town for the equipment I reserved. Then when I retired the trailer I had to go into a facility with a gate and keypad. There wasn’t enough room to pull into the gate without the U-hual trailer sticking out into a very busy road with oncoming traffic swerving out of the way. If you’re in the business of renting trailers and keeping gates closed, you need enough room to pull the truck and trailer out of the way of oncoming traffic. Not very safe, and could end up killing someone. Other than that my trailer was in good condition and the lady at the office was very nice.
Joshua COffice manager, Casey, was very polite and professional. She was very appreciative that I was able to back the returned trailer in line with other equipment. She also had suggestions on how to improve my next rental experience. I will use this location as often as possible in the future.
Don TEverything went well. Great service and friendly staff
Karen RCasey was great in setting me up and answered all my questions.
Peggy DI have used Old Fannin Storage several times over the past few years. Kacey has been great to work with has helped me several times with my needs.
CLINTON D | Overall ExperienceNothing! Very friendly staff and fast pick-up experience!
Steve JThe manager was in time and very helpful The only issue was the interior had water bottles and food in it.
Embra JThe service manager was great, but the trailer was not cleaned. But overall, I'll rate her with a B.
RODNEY CReally good experience!
Sharon DGreat Customer Service Outstanding personnel very friendly knows the job very well time of rental from start to finish was quick easy and explained each step throughout the process.
duane jHad water damage to some of our boxes. In the back of the unit is place it happened. Lost some things Life go on .
QUINTON M | Overall ExperienceKacey was nice answered everything I ask top-notch . BB
Billy B | Overall ExperienceThe young lady that works there is very good at customer service!
Kevin M | Overall ExperienceJaycee is excellent to deal with and very accommodating!
Tedd M | Overall ExperienceMoved out the day after I had beef billed. Was told they would not adjust the bill one penny Rented there 2 plus years I guess they appreciate loyal customers
Stephen N | Overall ExperienceThe staff was very helpful. We had a last minute change and needed quick storage for just a couple of weeks. We were only going to use the facility to drop off a uhaul rental. But our new home was not ready so your staff at that facility really helped make thinge easier.
Carrie W | Overall ExperienceI had difficulty pulling my boat into the storage off Old Fannin Rd when the gate was closed because I could not get completely off the street, out of traffic, while opening the gate.
PAUL H | Overall ExperienceMy storage unit was broken into February 2018 and all items were stolen without the management ever contacting me or secondary contact who lives in Laurelwood neighborhood beside the storage facility.
SHANNON K | Overall ExperienceEasy to get to, just an average storage place. nothing fancy
Privacy R | First ImpressionsVery friendly. Easy process to reserve and move in.
Privacy R | First ImpressionsThe gentleman assisting me was helpful, and pleasant.
Privacy R | First ImpressionsThe level of service was excellent.
Privacy R | First ImpressionsExcellent service. After driving most of the day with a Uhaul full we realized the storage unit was too small. They immdiately fixed the problem and we did not have to wait.
Privacy R | First ImpressionsAfter realizing a smaller unit was not going to be big enough, they helped me find and reserve the size I needed. Unit was clean and dry upon moving in. Great storage facility!
Privacy R | First ImpressionsEasy access.
DUSTIN T | First Impressionsvery very glad that i choose this storage, lady there very nice and helpful, defenitly i will use this page again....thanks a lot!!
Privacy R | First ImpressionsEvery thing worked out fine. Rental facility was helpful and gave accurate information.
Privacy R | First ImpressionsAppreciate the ease of reserving the unit. However did not need the unit afterall.
Privacy R | First ImpressionsOffice manager was very helpful and professional. It would be helpful to note that your own lock must be provided for the storage unit. I would rent from this facility again.
Privacy R | First ImpressionsFriendly service and very quick. Storage unit was very clean. No problems with accessing unit.
Privacy R | First ImpressionsI was told that they had no Reservation and do not participate with U-Haul web site. I found a spot down the road for the same price.
Privacy R | First ImpressionsTracy was very helpful and made sure I had her cellphone number. She made accommodations for my specific storage needs. I would recommend this storage facility highly!
Privacy R | First ImpressionsThe lady who checked me in was awesome. She was extremely friendly and provided excellent service!!
Privacy R | First ImpressionsTracy did not think that the unit that I selected would be big enough. She didn`t have a bigger unit, but referred me to another facility down the street. Very professional and extremely helpful.
Privacy R | First ImpressionsVery accomadating manager.
Privacy R | First ImpressionsFriendly and accomodating service along with easy access to the storage units.
Privacy R | First ImpressionsFriendly Service
Privacy R | First Impressions