Customer Reviews for Old Fannin Road Store & Lock
(U-Haul Neighborhood Dealer)

249 reviews

1572 Old Fannin Rd   Brandon, MS 39047
(South Of Reservoir)

(601) 919-2259

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed

Services at this Location:

Contact Us

(601) 919-2259

1572 Old Fannin Rd
Brandon, MS 39047
(South Of Reservoir)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

paul V. 
Rating:
4.0

Customer did not leave a comment.

paul V. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
3.0

Customer did not leave a comment.

Marie B. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

brandy J. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

N/A

Keyera H. 
Rating:
5.0

Customer did not leave a comment.

Janice R. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Very professional and friendly owner!

Fred W. 
Rating:
3.0

Customer did not leave a comment.

Winfield J. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
4.0

More vehicles to rent

HELEN G. 
Rating:
5.0

Alicia was awesome! Will definitely use them again if needed.

Wendy M. 
Rating:
5.0

Had water damage to some of our boxes. In the back of the unit is place it happened. Lost some things Life go on .

QUINTON M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
4.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

TODD B. 
Rating:
5.0

Customer did not leave a comment.

Ronnie M. 
Rating:
5.0

N/A

Brittany K. 
Rating:
2.0

Drivers mirro was broken which made it dangerous to drive.

hamp S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Leroy P. 
Rating:
4.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

JAVONNE S. 
Rating:
5.0

Can't get any better than perfect.

Jack W. 
Rating:
5.0

Customer did not leave a comment.

Davis T. 
Rating:
5.0

Your location was easy to deal with but too far from my warehouse. We had to drive 30 miles to get to where we needed it & same on return. $.99/mile plus gas & time was not good. Also, on our return, at 10:00 PM, The gate code was not working. I mentioned to the attendant that it would be a late return but no one told us that it locked at 9:pm. Fortunately someone was passing by and saw us struggling to get in & told us to try a different code. It worked so it turned out okay but could have resulted in us wasting time & and resulting in another trip.

thomas J. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

Lewis L. 
Rating:
4.0

Customer did not leave a comment.

SHERRY W. 
Rating:
5.0

Kacey was nice answered everything I ask top-notch . BB

Billy B.  |  Overall Experience 
Rating:
5.0

Good experience

MATTHEW H. 
Rating:
5.0

The young lady that works there is very good at customer service!

Kevin M.  |  Overall Experience 
Rating:
5.0

Absolutely nothing! Excellent

Vicki S. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

VICTOR M. 
Rating:
5.0

Everything went well. The only issue was that the staff representative did not have a working mobile device and apparently they were unable to complete the process on the computer. They had to call a corporate office to complete the process. I do not know all of the details, but it seems like the process should not be this difficult.

David M. 
Rating:
5.0

Jaycee is excellent to deal with and very accommodating!

Tedd M.  |  Overall Experience 
Rating:
5.0

Easy drop

Bill P. 
Rating:
4.0

Customer did not leave a comment.

Anderson C. 
Rating:
5.0

Customer did not leave a comment.

Virginia K. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Very easy process and friendly staff

Wendell B. 
Rating:
5.0

Very good and nice management

PERCY L. 
Rating:
5.0

Keep up the good work! The nice young lady that handled my contract for a trailer was above and beyond helpful and accommodating!

Charles D. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY M. 
Rating:
5.0

Moved out the day after I had beef billed. Was told they would not adjust the bill one penny Rented there 2 plus years I guess they appreciate loyal customers

Stephen N.  |  Overall Experience 
Rating:
3.0

I have reserved U Hauls in the past at other locations and they have never had what I reserved. This location did!! I will use them again and recommend to friends!!

Jacquelyn H. 
Rating:
3.0

Said they opened at 7am but when we got there they didn't open till 9am and the gate was locked.

ANDREA H. 
Rating:
5.0

Customer did not leave a comment.

Reginald S. 
Rating:
3.0

Customer did not leave a comment.

RICHARD C. 
Rating:
4.0

Customer did not leave a comment.

Dale A. 
Rating:
1.0

When I got there I was supposed to get $100 cash deposit back. They didn't have $50 in the Cash box. They called U-Haul and said they could write me a check that I will get it in 7 to 14 days. That's Total bullshit! If I have to pay you a cash deposit then you can give me a cash deposit back the day I return my truck. Now I'm stuck here waiting for the hundred dollar check to come in so I can get paid.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

Barrett M. 
Rating:
5.0

The staff was very helpful. We had a last minute change and needed quick storage for just a couple of weeks. We were only going to use the facility to drop off a uhaul rental. But our new home was not ready so your staff at that facility really helped make thinge easier.

Carrie W.  |  Overall Experience 
Rating:
5.0

Great experience

John C. 
Rating:
4.0

Someone in corporate office cancelled my reservation. I had confirmation on what time to pick up in a text. Let each location manage their own business!!!

dawn D. 
Rating:
5.0

Friendly, efficient, helpful. You can't ask for much more. 😊

Harry S. 
Rating:
5.0

Customer did not leave a comment.

Sherrell L. 
Rating:
3.0

VERY difficult to get into location if you are pulling a trailer. Part of trailer was stuck out in the road while I used key-pad to get into their business. Other than that it was great.

Harold B. 
Rating:
5.0

Excellent experience...easy in, easy out. Pleasant customer service representative. The 15-foot van had almost 100,000 miles on it and the transmission sometimes made noise, but it was a satisfactory vehicle.

Charles A. 
Rating:
5.0

The lady that assisted me was pleasant, helpful and very easy to work with. Good experience overall !!!

Diana M. 
Rating:
5.0

Bald tire.

Randy M. 
Rating:
4.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS RAY M. 
Rating:
3.0

The representative at this location doesn't show any concern about a issue i occurred. I accidentally locked the keys in the truck when I returned it it on Saturday and it's Wednesday and they still hadn't got the truck unlocked and they still have a hold on my card. If you need any further information you can reach me at (601) 973-4073

lee M. 
Rating:
2.0

Return it that night could not open the gate & cost to much to rent it

kevin P. 
Rating:
5.0

Staff does an excellent job, never had any problems.

Robert W. 
Rating:
5.0

Great place

JOHN W. 
Rating:
4.0

N/A

MARVIN C. 
Rating:
5.0

Customer did not leave a comment.

Johnathon W. 
Rating:
5.0

Customer did not leave a comment.

BLAKE A W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Everything was perfect!

William R S. 
Rating:
5.0

Customer did not leave a comment.

HUBERT G. 
Rating:
5.0

Customer did not leave a comment.

Marland P. 
Rating:
5.0

Drop off was very easy.

Stephanie K. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN ANDREW E.  |  Overall Experience 
Rating:
5.0

This rental site went above and beyond what is customary for a uhaul service. No improvements are needed.

Vicki S. 
Rating:
5.0

Customer did not leave a comment.

Tex B. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Location needs upgrade

Robert W. 
Rating:
4.0

The vehicle needs maintenance. The check engine light was on and a picture of a wrench was also displayed on the instrument panel.

John W. 
Rating:
3.0

di not get the sofa cover that I paid for and did not get the size truck that I paid for and reserved

Rodney H. 
Rating:
5.0

Customer did not leave a comment.

Lanny A. 
Rating:
5.0

Friendly service. Thank you

Richard G. 
Rating:
5.0

Kacy was wonderful. We had the “no contact” pick up option and it was not working. Kacy was there and she was able to get a frustrating situation a positive one

Valerie P. 
Rating:
5.0

Customer did not leave a comment.

mike G. 
Rating:
5.0

Customer did not leave a comment.

Sandra K. 
Rating:
5.0

Keep up the quality service that you provided me.

George H. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
5.0

Customer did not leave a comment.

jewell J. 
Rating:
5.0

Customer did not leave a comment.

Kathryn S. 
Rating:
5.0

Customer did not leave a comment.

Laurie S. 
Rating:
1.0

Customer did not leave a comment.

Cameron P. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

MARCUS G. 
Rating:
5.0

Customer did not leave a comment.

Rhea T. 
Rating:
5.0

Customer did not leave a comment.

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

Ron C. 
Rating:
5.0

Kacey was very friendly, kind and helpful her customer service was amazing and I will definitely recommend this location to my friends and family.

Yahaira H. 
Rating:
5.0

I found the staff to be the same way extremely friendly and personally interested in the customer needs. I would definitely be a repeat customer ??.

Ronald W. 
Rating:
3.0

I had difficulty pulling my boat into the storage off Old Fannin Rd when the gate was closed because I could not get completely off the street, out of traffic, while opening the gate.

PAUL HENRY W.  |  Overall Experience 
Rating:
1.0

My storage unit was broken into February 2018 and all items were stolen without the management ever contacting me or secondary contact who lives in Laurelwood neighborhood beside the storage facility.

SHANNON KIRK V.  |  Overall Experience 
Rating:
3.0

Easy to get to, just an average storage place. nothing fancy

Privacy R.  |  First Impressions 
Rating:
4.0

Very friendly. Easy process to reserve and move in.

Privacy R.  |  First Impressions 
Rating:
3.0

The gentleman assisting me was helpful, and pleasant.

Privacy R.  |  First Impressions 
Rating:
5.0

The level of service was excellent.

Privacy R.  |  First Impressions 
Rating:
5.0

Excellent service. After driving most of the day with a Uhaul full we realized the storage unit was too small. They immdiately fixed the problem and we did not have to wait.

Privacy R.  |  First Impressions 
Rating:
5.0

After realizing a smaller unit was not going to be big enough, they helped me find and reserve the size I needed. Unit was clean and dry upon moving in. Great storage facility!

Privacy R.  |  First Impressions 
Rating:
3.0

Easy access.

DUSTIN T.  |  First Impressions 
Rating:
5.0

very very glad that i choose this storage, lady there very nice and helpful, defenitly i will use this page again....thanks a lot!!

Privacy R.  |  First Impressions 
Rating:
3.0

Every thing worked out fine. Rental facility was helpful and gave accurate information.

Privacy R.  |  First Impressions 
Rating:
4.0

Appreciate the ease of reserving the unit. However did not need the unit afterall.

Privacy R.  |  First Impressions 
Rating:
3.0

Office manager was very helpful and professional. It would be helpful to note that your own lock must be provided for the storage unit. I would rent from this facility again.

Privacy R.  |  First Impressions 
Rating:
4.0

Friendly service and very quick. Storage unit was very clean. No problems with accessing unit.

Privacy R.  |  First Impressions 
Rating:
1.0

I was told that they had no Reservation and do not participate with U-Haul web site. I found a spot down the road for the same price.

Privacy R.  |  First Impressions 
Rating:
5.0

Tracy was very helpful and made sure I had her cellphone number. She made accommodations for my specific storage needs. I would recommend this storage facility highly!

Privacy R.  |  First Impressions 
Rating:
5.0

The lady who checked me in was awesome. She was extremely friendly and provided excellent service!!

Privacy R.  |  First Impressions 
Rating:
5.0

Tracy did not think that the unit that I selected would be big enough. She didn`t have a bigger unit, but referred me to another facility down the street. Very professional and extremely helpful.

Privacy R.  |  First Impressions 
Rating:
5.0

Very accomadating manager.

Privacy R.  |  First Impressions 
Rating:
5.0

Friendly and accomodating service along with easy access to the storage units.

Privacy R.  |  First Impressions 
Rating:
5.0

Friendly Service

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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