Customer Reviews for Old Hickory Buildings of Monroe

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Old Hickory Buildings of Monroe

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ROBERT O.
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OSCAR S.
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Rolishia A.
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Nothing. Great customer service!

Kemel M.
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Holly was so nice and helpful! Her customer service was above and beyond! Thank you so much Holly!

COURTNEY B.
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Customer did not leave a comment.

Andrew H.
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Send a confirmation text after drop off.

RUBEN T.
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ROSEANN F.
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Not a thing... everyone is very friendly and accommodating. I would and will highly recommend this location to anyone. My initial interaction was with Holly and that was great since I had no idea what I was doing. Everyone from then on was helpful and a pleasure to deal with.

Jim H.
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Great staff. Rented a truck and car trailer for 1600 mile trip. Truck and trailer were well maintained and ran great. UHaul is my go to company for any moves in the future.

Kermit B.
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Very friendly and refreshing

Yaqin C.
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Customer did not leave a comment.

John C.
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So friendly.

Robert R.
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leon R.
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make sure the equipment has all the same tires!!!!!!

Douglas D.
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They helped me sort out the pickup errors. The gentleman went out of his way to help me including calling the main line to ask for help. I was very impressed and would use them again for both pickup and drop off.

Thad M.
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Customer did not leave a comment.

ATONYA H.
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The lady that runs the store Holly charged me for 24 hours with the vehicle then turns around an ask can I bring back before so she can rent it out again even though I paid for the truck 24 hours. I bring it back that night and they charge me 30.00 dollars. This is a rip off and I will never use this service again. Very Dissatisfied!!!

Roland W.
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Even though I used remote checkout the staff there was very helpful in answering questions and making sure I had what I needed. A+

Kara H.
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Mark C.
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Friendly, informative and great to work with!! Thank you for a great experience.

Thomas D.
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Brian G.
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Extremely quick and simple check-out and returning of truck. Friendly and informative.

MEGHAN A.
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Joshua W.
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WILLIAM V.
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Larry L.
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Robert B.
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All good.

Trevor N.
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MARK M.
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Very helpful.

Robert F.
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I am a little disappointed that we don't get any free miles. Also I cannot review my final bill. Thank You

Bhekimpilo M.
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ALWAYS a great rental experience here.The ladies were very friendly and helpful as ALWAYS and I was taken care of in a timely manner .thank you.

fred H.
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Roger B.
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Everything was great

Kevin M.
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Jeffrey W.
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CHRISTOPHER H.
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Charles D.
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SETH N.
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KEEP THE CURRENT STAFF AS THEY WERE EXCELLENT AND VERY PLEASANT TO WORK WITH. THANKS RONALD ARBOGAST

LUIS A.
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They were very helpful and courtious.

Mark I.
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Vehicle was worn out. No air conditioning, radiator light on, and hole in muffler which made it excessively loud. This truck should be retired or offered at a steeply discounted rate. Not a good experience.

JOHN D.
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Customer did not leave a comment.

TAMMY B.
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I had two of the same charges on my bill. I rented a 15 footer for $29.99. I will call tomorrow clarity. Overall it was a great experience with them.

Veaceslav N.
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Veaceslav N.
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Sheri C.
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Rochelle G.
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Overall 10 staff truck and all was great

Huy N.
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Checkin was quick and easy. Location was also convenient. Thanks!

SHANNON M.
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Love this location! I will try and only use them. Excellent customer service. Hard working team!!!

Wilder S.
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Richard F.
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john T.
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Thomas T.
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Very nice staff and very helpful

Mark E.
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Eric P.
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Thank you all.

Gerald B.
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Bryan K.
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Very nice people work there.

Kimberly W.
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Ashley B.
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GARY H.
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Valerio V.
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Easy process Very friendly staff

Christopher B.
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Holly was excellent! Very helpful!

Darryl E.
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Just a little far away due to availability

GARY B.
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This rental site was the best I've ever used. The gentleman who assisted me during both pickup and return was extremely polite, engaging, and helpful, quite unlike some rental sites I have used in the past. For this particular site, because of the conduct of the gentleman in charge of the process, I could not suggest any improvements.

Charles H.
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There was a layer of grease on the floor and ramp which made it slick to walk on

Daryl B.
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TIMOTHY N.
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Warren H.
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Ron M.
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The lady who handled our rental process is the nicest person. I felt like family.

Jeremy T.
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James B.
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Lisa M.
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Professional and courteous. Would recommend!

Bryan D.
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A full and upfront list of all charges. Original quote was $74 after "additional charges" I was billed $105. My rental was for 4 hours 3-7. I picked up the truck 3. Returned it at 5:25 and was charged an afterhours fee. I drove the truck 30 miles and put 3 gallons of gas in the truck based on 10 mpg was also charged a fee for fuel. I returned the truck with the same amount of fuel I got it with. I have used UHAUL trucks for more than 30 yrs and my father before me. This sadly will have me shop elsewhere first for my next truck. Renters beware.

Daniel J.
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Steven B.
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Carol-Ann H.
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Darryl S.
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Fast drop off and we'll organized.

EDDIE B.
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Flor C.
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My issue was not at all with the location. My issue and huge complaint is with uhaul directly bc i made my reservation online and it stated that I could check in online and use my phone to obtain to do so once I arrived at the location. Well arrived at 12pm as our appt to pick up our product was at 1pm. Well we stood outside trying to complete the process and I was waiting and waiting while my husband was looking for the key. Then he finally goes into the center and the lady told him to just have me come inside and check in. So I did. I told her what I was trying g to do and she said ppl have issues with that online check in and process. She tried to override it on her end to see if she can get me going but she was locked out from touching my file. Then the rep online asked me for a 2nd reference, which I don't have, and every time the rep responded it seemed like it would take longer than it should. Anyhow, as the rep in front of me was setting up a whole new rental so I won't have to wait the online rep said i was going g to have to deal with rep in person to complete my reservation bc she was not able to do it online. She didn't own i was already in the process of doing that. What got me furious and I am requesting a full refund including my $10 in gas that I put in is that due to this delay I missed my appointment and by the time we got to the location they shut their doors and chained them up. I wasted my time and money and was not able to pick up my products which was the whole purpose of getting the truck. I am still waiting to hear back from uhaul regarding a full reimbursement.

Kirby N.
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Cathy L.
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VICKY G.
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Michael E.
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Patrick M.
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MICHAEL M.
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DONNY T.
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Fix the holes in the parking lot and drive way

ROGER H.
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No suggestions, everything went well.

MONICA P.
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The trucks battery died every time the truck was turned off.

Hal W.
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minor....one front side tire was low (passenger) after driving it a little on the highway - noticed in the morning - added air and was GTG.

Daniel G.
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Customer did not leave a comment.

Nolan R.
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Staff very professional generous

jan M.
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Garthalia J.
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Seabern S.
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RONALD R.
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Bernadette H.
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RAYMOND M.
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Robert B.
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SLAVICA M.
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Keep doing what you're doing. Customer service was excellent and fast. One of my favorite places to rent a truck.

TABITHA R.
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Please listen and ask questions I would also recommend not making online purchases while filling in someone's registration.

NICHOLAS C.
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Good experience. Staff very helpful.??

No reviews have been submitted for this location.

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