Customer Reviews for Old Hickory Buildings of Monroe
(U-Haul Neighborhood Dealer)

1,110 reviews

4118 US 74 W   Monroe, NC 28110

(704) 283-6508

Location Hours

  • Mon-Thur: 9 am - 6:30 pm
  • Fri-Sat: 9 am - 5 pm
  • Sun: 12 pm - 5 pm
Special Operating Hours
  • 7/4/2022: 10:00 am - 4:00 pm

Services at this Location:

Contact Us

(704) 283-6508

4118 US 74 W
Monroe, NC 28110

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 6:30 pm
  • Fri-Sat: 9 am - 5 pm
  • Sun: 12 pm - 5 pm
Special Operating Hours
  • 7/4/2022: 10:00 am - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Amaraporn H. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Quick and easy. The staff is very friendly, professional and courteous.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Staff are very helpful.

colin D. 
Rating:
5.0

A little pricey but vehicle drove ok. And had no other issues

Elliott G. 
Rating:
5.0

Customer did not leave a comment.

Marcelo F. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Holly and her staff were excellent and extremely helpful. Large variety available and very pleasant and professional. Highly recommend them to rent from.

Ken H. 
Rating:
5.0

Keep up the great work with your customers.

Elaine R. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
3.0

Customer did not leave a comment.

Lori M. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

Customer did not leave a comment.

Dzmitry S. 
Rating:
5.0

Nothing. Very efficient and well run business. The people are very courteous and knowledgeable

john G. 
Rating:
2.0

Arrived 2 mins early and was not helped until 20 minutes after my scheduled pickup time, putting me further behind in my project. Staff did not acknowledge me whatsoever on arrival despite making eye contact several times. Individual who helped hitch the trailer up did not walk me through the process required of taking photos and uploading to the website prior to departing.

Wesley D. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

The representative that checked me in was very helpful and sympathetic to my situation of being charge for gas. I returned the truck with the same amount of gas that was in it at pickup. The pick up location rep stated I had 7/8 of a tank when, in fact, there was only 1/2 tank. They overcharged me 57.00. I am disputing this

Michael T. 
Rating:
5.0

they have to have more trucks to go one way for to go out of state

Alla M. 
Rating:
5.0

Customer did not leave a comment.

Michele P. 
Rating:
5.0

Customer did not leave a comment.

BETTY B. 
Rating:
3.0

The service was very good. The personnel were a pleasure with which to work. All was adequate.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Quadajah R. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

Work on Surprise charges with fuel. My Rental was $50 but I was hit with a $40 fuel charge. I went 25 miles and I filled the tank to the prescribed 1/4 of a tank. I was charged incorrectly.

Kelvin T. 
Rating:
3.0

Clean the interior of the equipment, it was very dirty. The exterior could use a good scrubbing also. This equipment does not appear to be well maintained. Customer service was great.

Levy M. 
Rating:
3.0

The truck can was dirty and smelled of cat urine

Daniel J. 
Rating:
3.0

The van was filthy! Dog hair and layers of dirt on the dash. I had to clean the vehicle before using.

catherine B. 
Rating:
5.0

This location goes above and beyond

Theodore R. 
Rating:
5.0

Great customer service!

John L. 
Rating:
5.0

Customer did not leave a comment.

Shevaun P. 
Rating:
5.0

Great experience

Greg R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

JASON W. 
Rating:
5.0

Customer did not leave a comment.

Marcus H. 
Rating:
5.0

Customer did not leave a comment.

Jeampiero G. 
Rating:
5.0

Easy pickup and return. thanks

Shawne R. 
Rating:
5.0

Very professional and courteous service. I will gladly be going there again!

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

DWIGHT F. 
Rating:
5.0

Very nice

sadeer D. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Truck was new and clean and they worked with me on pickup times. Moving is never easy but this part was.

Steve M. 
Rating:
4.0

Efficient. Knowledgeable. Relatively easy/ simple pickup. And drop off was a breeze using the 24 hour return website.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Casandra H. 
Rating:
5.0

Customer did not leave a comment.

Enderia A. 
Rating:
2.0

The truck I had leak water on some of my furniture when it rained, very dissatisfied

Randy A. 
Rating:
5.0

Love the customer service, clean facility and price.

Kim G. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Marie W. 
Rating:
5.0

Perfect transaction. Friendly and helpful staff.

Steve H. 
Rating:
5.0

I wasnt able to get a dolly. I think that since this wasnt a regular Uhaul pickup location. They didnt have all items listed on the site. I think it's more my fault for not realizing this was a possibility. This location was the closest one to my house.

Carl H. 
Rating:
5.0

Best uhaul rental experience that I have ever had.

Anthony M. 
Rating:
3.0

I had requested if a credit could be given since I was returning Equipment two days prior to drop off but was told no credit could be given

MIchelle N. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Kristin B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Very friendly and personable. I use them repeatedly

James H. 
Rating:
5.0

Very friendly and helpful staff.

Ashley B. 
Rating:
4.0

Clean the inside of vehicles better. Cigarettes in ash tray stunk up the cab and it was dirty inside cab and sticky

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

BRAD D. 
Rating:
3.0

Customer did not leave a comment.

Randy K. 
Rating:
3.0

Customer did not leave a comment.

Semeakia M. 
Rating:
1.0

Nothing wrong with the facility or personnel working there, the problem is with the algorithm within your system tools. The trailer was under sized for the Ford F-150 and I could not travel any faster than 35mph. This resulted is a 6hr commute back from Boiling SC and resulted in a 2nd day of rental. I do not believe I should have to pay for the second day.

BEN J. 
Rating:
5.0

Nothing

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

No complaints Staff were professional,and friendly. Great experience

TREVOR B. 
Rating:
5.0

Customer did not leave a comment.

MARC V. 
Rating:
5.0

Great people. Very helpful

DOSS M. 
Rating:
4.0

Customer did not leave a comment.

LUKE P. 
Rating:
5.0

Customer did not leave a comment.

SHAUN B. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

DEAN H. 
Rating:
5.0

Nice people and convenient location… Highly recommend!

DENNIS B. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

No improvement needed. Great experience.

JEFFREY R. 
Rating:
5.0

Truck was ready when I arrived, the gentleman who waited on me took care of everything stat,

GARY K. 
Rating:
5.0

Customer did not leave a comment.

ELDAR T. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
3.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Keep being kind and courteous to customers. I had a good experience.

JAMIE L. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

The employees here are fantastic. Location: 10/10 would recommend. The U-Haul Truck share 24/7 was a debacle.

Chad F. 
Rating:
5.0

The location and the people working there were fantastic. The U-Haul Truck share 24/7 was an unmitigated disaster. It took me almost 2 hours to pick up the truck. I finally just waited for the location to open.

Sara F. 
Rating:
5.0

Customer did not leave a comment.

ADOLFO ARTURO E. 
Rating:
5.0

Don't change a thing.

MICHAEL P. 
Rating:
3.0

Not to give me a leaking truck. Lot of personal items got ruined due to the leak on the cargo.

derek R. 
Rating:
2.0

The online check out is aggravating, and stop charging people $100 for wanting to use cash to rent a UHAL.

JEREMY S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
3.0

Issues with using app every time I get a uhaul. My last time I could not check the Van back because it would not load the mileage picture after multiple tries I just dropped the keys

ELICIA D. 
Rating:
4.0

Customer did not leave a comment.

Nathaniel S. 
No reviews have been submitted for this location.

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