The brakes in the truck I had felt a little weird compared to the other u hauls I've rented
Jeremy M.
Old Hickory Buildings of Monroe
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monroe, NC 28110
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Customer Reviews
- 4.5 Average Customer Rating
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Nice employees and quick service
Gary G.I called Pinnacle Storage to rent my Uhaul through as that is where my storage units are. Upon arrival at 8am (I scheduled an 8am pick up) I had to wait an hour while they checked in the uhauls from the day before. At 9am I learned that even though the uhaul was rented through Pinnacle, it was at the Old Hickory Building. Fortunately it was only a 10 minute drive but it was a frustrating experience that I rented the uhaul through one place but the physical truck ended up being elsewhere and I was more than an hour behind schedule. The employees at the Old Hickory Building were helpful and the truck was clean.
Melissa M.I filled the tank back to where it was when I got it and they still charged me 11 bucks for 2 gallons of gas. I called to give proof and show receipt but they wouldn't accept it and told me that I basically was lying and wouldn't take the charge off. Poor way to do business won't be using this location again
Jenna C.The person that helped us start up our contract was very nice and professional and even extended our return time to 5pm.(We arrived before 4pm) He wasn't there and the workers who were overcharged my card, argued and were very rude and unprofessional. They overcharged for amount of gas that we should have taken a picture of and refilled it to, they both argued that millage rate was .99 cents per mile. My contract stated 79 cents per mile. (Both workers tried to charge the weekend rrate) They made us wait for over 30 minutes and the guy asked twice where the keys were, the woman asked once. We told them 3x in the switch. After we disputed these issues they the guy said that until the keys were turned in we were still being billed, as to imply that we would be billed for another day. It was a horrible experience because of these 2 shasy employees who were whispering back and forth about our rental. I will never use UHaul again and will advise others that they used the "bait and switch" (illegal) routine and not only overcharged my card but were obnoxious and acted as though they were crack or meth heads. Was ridiculous how they operated the office.
Lisa B.