Customer Reviews for Old Hickory Buildings of Monroe
(U-Haul Neighborhood Dealer)

1,174 reviews

4118 US 74 W   Monroe, NC 28110

(704) 283-6508

Location Hours

  • Mon-Thur: 9 am - 6:30 pm
  • Fri-Sat: 9 am - 5 pm
  • Sun: 12 pm - 5 pm

Services at this Location:

Contact Us

(704) 283-6508

4118 US 74 W
Monroe, NC 28110

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 6:30 pm
  • Fri-Sat: 9 am - 5 pm
  • Sun: 12 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

MILLARD B. 
Rating:
4.0

Truck had dents, dings. The ladies that were there gave good service.

Candace G. 
Rating:
5.0

Easy rerun

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Durwood D. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
3.0

Customer did not leave a comment.

Dale M. 
Rating:
5.0

Very friendly!! Great place to rent a UHaul!!

Derek R. 
Rating:
5.0

Holy was outstanding on customer service and very helpful!

kimberly D. 
Rating:
5.0

Customer did not leave a comment.

Anyhony P. 
Rating:
4.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Keep up th egreat work!

Elaine R. 
Rating:
5.0

All went smooth, staff was very helpful

Chalres O. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

The manager was helpful, efficient and informative. Had a great demeanor as well. The vehicle was clean and fit the bill. ( literally). Great experience!

JOSEPH P. 
Rating:
4.0

Customer did not leave a comment.

Kristel G. 
Rating:
4.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Ive been a store manager for the last decade so I know customer service. When I tell you the woman at the front desk (I forget her name because she had me laughing so much) was one of the top ten most memorable/pleasant customer service experiences I've ever had I hope you believe me. Coming out of an ugly divorce. Moving for the 3rd time in two years is not fun. I came into her store completely mentally beat but also physically as well having just completed an audit at work. Closed and turned around and opened and then had to pack the uhaul that night. I came in with a resting bitch face zombie mode and by the end she had me in tears laughing. She needs a raise. Or I will do everything in my power to get her on my team because she's amazing and the world needs more people like her. Oh yeah the truck was nice too. Mission accomplished.

Taylor L. 
Rating:
5.0

Customer did not leave a comment.

Consuela H. 
Rating:
5.0

Customer did not leave a comment.

Nina M. 
Rating:
4.0

Customer did not leave a comment.

Malcolm T. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Great guys, good service, truck was cleaned.

Rodrigo R. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
4.0

The office building needs some repairs to the floor. There was a rug covering up a hole that my wife stepped in. The staff was very friendly and knew what they were doing. We were in and out with our trailer and headed down the road within 30 minutes of arrival. We will use again in the future.

Bruce J. 
Rating:
5.0

Customer did not leave a comment.

Alexander Y. 
Rating:
5.0

Customer did not leave a comment.

Ersan T. 
Rating:
4.0

Customer did not leave a comment.

Alex F. 
Rating:
5.0

Do not change locations on the user without proper notification. Answer the phone when the user is trying to get the truck. Provide better mapping locations for where things are (keys, etc,) on each location.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

robert F. 
Rating:
5.0

Customer did not leave a comment.

Beverly R. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

It was all good

William A. 
Rating:
5.0

Customer did not leave a comment.

Gary J. 
Rating:
5.0

Put a sign up telling customers where to park.

DUSTIN S. 
Rating:
5.0

Super friendly and helpful, 10/10 recommend!

Tyler M. 
Rating:
4.0

The truck was clean but needed some maintenance. Ran kinda rough and had a pretty bad exhaust leak.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

Valerie A. 
Rating:
5.0

GreAt job . Staff was very professional and helpful

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

Hunter R. 
Rating:
5.0

I was scheduled to pick up the 10' truck at 8438E Blvd, Char, NC. I walked the property looking for the property manager and waited over an hour but the property manager never showed up. I called Uhaul and they changed my reservation to pick up the truck in Monroe. The Monroe location was excellent and had me in the truck and on the road in 15 minutes. Bravo to the Old Hickory Buildings of Monroe.

peter B. 
Rating:
3.0

Asked for appliance dolly and furniture blankets. Neither were provided and I had to get dolly. It was obvious since I only had truck for 1 1/2 hours I ended up with problems on my move. Only drove 7 total miles. Wish I could get partial refund because I did not use truck.

Charles A. 
Rating:
4.0

It smelled like smoke and body odor in the cab. Engine road rough like like emergency brake was on I never activated it,. But I would always do a brake release after I started the car to make sure it didn't automatically set when starting, like the tow/haul feature does. There were no signs alerting to automatic emergency brake engagement.

Tamika S. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

The location was less than a mile from me I was in and out both times in less than 5 to 10 minutes

James B. 
Rating:
3.0

Customer did not leave a comment.

DASHON B. 
Rating:
5.0

Staff very professional.

Sabrina H. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
1.0

I am over charge $11.32 and no one knows what is charge about.

Purshartha S. 
Rating:
5.0

Customer did not leave a comment.

Maritza V. 
Rating:
4.0

It was great!

Barak W. 
Rating:
5.0

Customer did not leave a comment.

Xiuqing Z. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

Samantha F. 
Rating:
5.0

Customer did not leave a comment.

RODGER B. 
Rating:
4.0

Not enough help on site

Todd K. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
4.0

I reserved a truck one mile from my house and was redirected to over 7 miles. I pay by the mile so was charged accordingly. Additional fee was added on with no additional help.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

I was very satisfied with my whole experience with Old Hickory Buildings of Monroe.

Chris M. 
Rating:
3.0

Customer service was terrible. Representative didn't take the time to explain all the charges for the rental truck we picked up. Just handed over the key. Charges were not made clear, even after calling to verify numerous of times.

Viviian N. 
Rating:
3.0

Customer did not leave a comment.

Amaraporn H. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Quick and easy. The staff is very friendly, professional and courteous.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Staff are very helpful.

colin D. 
Rating:
5.0

A little pricey but vehicle drove ok. And had no other issues

Elliott G. 
Rating:
5.0

Customer did not leave a comment.

Marcelo F. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Holly and her staff were excellent and extremely helpful. Large variety available and very pleasant and professional. Highly recommend them to rent from.

Ken H. 
Rating:
5.0

Keep up the great work with your customers.

Elaine R. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
3.0

Customer did not leave a comment.

Lori M. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

Customer did not leave a comment.

Dzmitry S. 
Rating:
5.0

Nothing. Very efficient and well run business. The people are very courteous and knowledgeable

john G. 
Rating:
2.0

Arrived 2 mins early and was not helped until 20 minutes after my scheduled pickup time, putting me further behind in my project. Staff did not acknowledge me whatsoever on arrival despite making eye contact several times. Individual who helped hitch the trailer up did not walk me through the process required of taking photos and uploading to the website prior to departing.

Wesley D. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

The representative that checked me in was very helpful and sympathetic to my situation of being charge for gas. I returned the truck with the same amount of gas that was in it at pickup. The pick up location rep stated I had 7/8 of a tank when, in fact, there was only 1/2 tank. They overcharged me 57.00. I am disputing this

Michael T. 
Rating:
5.0

they have to have more trucks to go one way for to go out of state

Alla M. 
Rating:
5.0

Customer did not leave a comment.

Michele P. 
Rating:
5.0

Customer did not leave a comment.

BETTY B. 
Rating:
3.0

The service was very good. The personnel were a pleasure with which to work. All was adequate.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Quadajah R. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

Work on Surprise charges with fuel. My Rental was $50 but I was hit with a $40 fuel charge. I went 25 miles and I filled the tank to the prescribed 1/4 of a tank. I was charged incorrectly.

Kelvin T. 
Rating:
3.0

Clean the interior of the equipment, it was very dirty. The exterior could use a good scrubbing also. This equipment does not appear to be well maintained. Customer service was great.

Levy M. 
Rating:
3.0

The truck can was dirty and smelled of cat urine

Daniel J. 
Rating:
3.0

The van was filthy! Dog hair and layers of dirt on the dash. I had to clean the vehicle before using.

catherine B. 
Rating:
5.0

This location goes above and beyond

Theodore R. 
Rating:
5.0

Great customer service!

John L. 
Rating:
5.0

Customer did not leave a comment.

Shevaun P. 
Rating:
5.0

Great experience

Greg R. 
No reviews have been submitted for this location.

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