Staff asked me to back my trailer down a long gravel, muddy path. Because I did not feel comfortable backing it up I had to unhook it and move it by hand. I also was turned away from my original drop off location because they “had no room”.
James R
Customer Reviews for Old Hickory Buildings of Monroe
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have a location closer to Matthews, NC
GRANT CThe staff were very friendly and helpful. Would definitely use this location again.
KRISTEN CIn and out with the app
Jeffrey DCheck engine light was on RR tire low pressure light was on .. Truck rode good. The service was good.
ALLEN YThe staff is very friendly and they make sure you have everything you need to move with.
Jerome BGreat experience and service. The office staff were extremely helpful and professional.
FIRAS AOil light indicator kept beeping for low oil.
TRIVONNA NLove Holly she is fantastic
PHILIP BVery professional and courteousI’m
Rico GThe truck storage compartment is not cleaned and felt smoking smell all over and also found some old trash.
Deepak TGood Service, But Disappointed Follow-Through Rating: 2 out of 5 stars When we arrived to pick up the U-Haul, the woman at the desk greeted us with a friendly attitude. She laughed and joked with us, and everything felt good on the surface. However, there was a disappointing moment that left a bad impression. I called back 5 minutes later I called back and spoke to the same lady at the front desk. I asked her could she check the area where we picked up the rental because my daughter might’ve dropped her iPhone outside. She said she would look, but unfortunately, she ever followed through. When my daughter went back herself, the phone was still lying on the ground. Thankfully, she found it—but it felt like a real letdown that she did not take the extra moment to check when she said that she would. It’s those small moments of care that make a lasting difference in customer service.
NYREE HFirst of all, I was given the wrong truck size. I reserved a 20' and was given a 26'. I was there to pick it up before they opened around 8:30, and the employee that was there refused to help me until they opened at 9. He was very rude in his curt response when I tried to get some help then ignored me until they opened...made me stand around 30 mins...horrible customer service. Even then when he did open and was helping me, he seemed to have an attitude and was still very unpleasant.
David Athe person was very helpful and courteous.
J DNothing! Fast friendly service.
BRUCE KThe service there was also great.
DENNIS JExcelente atencion
WILMER OIncredible staff! Will definitely tell a friend
CARLOS LThose ladies are always the best, I would gladly send all my friends and family over
ERIKA JMy favorite place to rent from. Professional and friendly staff
FREDERICK SGreat customer service and professional care.
LOVEL HThe uhaul was filthy, I lost money because my client canceled the work she wanted me to do because she did not want me to transport her goods in a dirty van. I was not able to use the van for what I needed it for and brought it right back. I still had to pay as if I used it the entire night and also the deception with the pricing not revealing that after 100 miles the price goes down per mile but if I say I’m going 200 miles you charge me the .99 cents a mile for 200 miles? Very unethical practice. I won’t use uhaul agajn.
GREGORY WThe people that I delt with were kind, polite, professional and just helpful. This was the same at both locations. Pleasure doing business with them both.
DAVID WThe uhaul was ok but seemed to struggle pulling the trailer with the car on it. A couple of times it struggled to start like the battery was low or something.
Kory EThese guys were very professional and new the moving process. I am satisfied with the entire process. Thanks again, C. Latimore
Cleve LFriendly folks, clean equipment and fast service. Will rent again from this location.
ANTHONY BThe guy in charge today was super rude… he was clearly upset that i arrived to drop off my rental, he sighed when i asked where i should park the vehicle and then proceeded to stand up, go outside, not say a word back to me… came back inside and sat back down … i was standing outside waiting for him since no word was spoken to me after i asked the parking question, i left 5 minutes later when i saw he was done with me and was back at his own stuff … seriously i understand people having a bad day but this was absurd… not going back here again
GISELA LMy gas was only 5/8 full.. A full tank would be nice.. dirty tires..
Dale CThe manager was very friendly and made the experience of renting the vehicle very enjoyable. Pickup was easy and return was even easier. Would definitely recommend this location for anyone needing a rental.
KENNETH MThe parking lot is not paved. Lots of mud today. The employees were awesome though.
GREGORY WCustomer service was fantastic. We were in a bind, needing a trailer ASAP. The ladies were super friendly and super helpful and got us on the road quickly! Thank you for saving the day!
Elisa MReturning the trailer was quick and easy. My receipt sent to email promptly. All things considered, the entire rental experience was a pleasant one!
TERRI EI over filled the gas gauge followed the Instructions on the emails and the truck and the lady still over charged me $35 and $16.75 in gas fees also didn’t input the proper amount of mil usage.
JUSTIN RSolo puedo decir que fue un excelente servicio el que me brindaron
Maria BNice location and friendly
JOSE RSydney was excellent and provided great service.
GINGER CThe staff was super friendly & helpful. They gave good advice on using the truck & made sure I was comfortable with it before I left. They seemed like they actually enjoy their jobs, which isn’t something you see everywhere.
KENNETH JNothing
Sharon FNothing, service was perfect!
JOHN LNothing
WALTER CThe people here are always helpful. Every time I rent here it is always a seamless transaction. I will be back next time I need something.
JEFFREY CVery friendly and helpful service. Would definitely recommend this location.
RASHEED MThis was the easiest rental I have ever experienced. The staff was awesome!! Pick up and drop off. Top notch!
KEN MMy pickup location was moved 10 miles further away the day before the pickup. Not acceptable.
WILLIAM GNothing
PATRICK DEverything was good nice customer service, would recommend
PETER MCustomer service was great! She is such a sweet soul and a hard worker!
Sarah S