Best customer service well done guys
KYLE V
Customer Reviews for Old Kennedy Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good dealer to work with
TERENCE CI didn't notice anything wrong. They were outside ready to take the truck.
Grace PMy truck was ready but my tools weren't ready.
Nihat SI was forced to pick up and drop off at the same location. It looks like it is a way to consume more mileage and increase customer's cost.
KING Yjust close it
TAK-YIN YThis is a gas station. Not a U-Haul store. Not much space. Good news is that there was no lineup, so there was no wait time.
ILYA IThe car wasn’t in good condition and was dirty The steering wheel wasn’t accurate
FARHAD AVery slow process
Javaid GGreat customer service. Reps were really nice, friendly and responsive.
MOHIT VThey had a lot of vehicles and no signage for parking a truck. But the service was excellent and easy and made the process simplified.
James CThe staff is unethical and tries to charge extra fees. I would never recommend this location.
Yusuf OHire other nationality in 3551 Old Kennedy Rd Markham, ON L3R1K7 not just from india.
Michael MDear U-Haul Team, As a client of U-Haul for the past 20 years, I wanted to share my feedback regarding my most recent rental experience. For the very first time, I received a vehicle that was exceptionally clean. In the past, most of the U-Haul vehicles I’ve rented have not been properly cleaned, and I often had to clean them myself just to sit and ride comfortably. This time, I was truly impressed with the cleanliness of the vehicle—it made a big difference in my overall experience. The only downside I noticed was that the vehicle did not include certain basic features, such as cruise control, automatic windows, and automatic side mirrors. All of these were manual, which made the ride less convenient. Overall, I greatly appreciate the improvement in vehicle cleanliness and hope that this standard continues for all future rentals. Sincerely,
ARDEM SThe truck was in good condition, and the staff were friendly and helpful with tips for driving and loading. The only issue was that the furniture dolly I booked wasn’t available. It would be great if customers were notified in advance when an item can’t be provided. Overall, a good experience.
REHAN KThe uHaul van rented had very low fuel level approx 1/16 of a tank and the low fuel warning came on immediately upon starting the truck with a very limited range, thus I needed to immediately find a gas station & add fuel. I feel that as a minimum standard, UHaul should not rent a vehicle with this a very low a level of fuel (especially when a warning light is immediately apparent) & should have a process in place with the location to make sure renter are not forced to immediately fuel up regardless of distance travelled. This issue & poor experience will propagate from each renter to the next, as each will only re-fuel enough to leave it at 1/16 of a tank. Thank you.
ROBERT DMark the drop off area.
DAN PThey were super nice and very helpful
MOHAMMED STwo people came out when I pulled up and immediately started unhitching the trailer. A third was checking me in on his computer.
VIVIAN LThe facility is not as clean and nice looking as other facilities. The personnel were friendly and attentive.
ONUR KLocation is is very bad shape but the staff is very nice and efficient.
Marie-Josee BVery efficient and quick to pick up and drop off. The truck was ready and clean with all necessary supplies ready. I would definitely use UHAUL again.
TERALEE BNoon and you’re great
AKEEM BGood dealer to work with-lots of trucks available.
TERENCE CThe prior customer had smoked canabis, unfortunately there was no other van available, I had no choice but to endure the unpleasant smell for 2 days of the usage of the van.
VATCHE DThe personnel where very helpful to us as we had an uhaul online issue that needed to be resolved. It took some time but they got us on our way with minimal delay to our moving plans.
KENNETH JMake sure the fuel tanks are full i only had gas for 150 km .. and since kilometers are limited i think it's unfair that we have to search for a gas station rigth away after picking up the truck but overall everything was okay.
Elson SStaff was helpful and assisted with connecting the trailer and ensuring lights, chains, etc. were all safe.
KEVIN WLocation was not where I booked the U-Haul trailer, but it was not too far out of my way.
RICHARD FExceptional service. Very fast turnaround and processing. Friendly and welcoming customer service! Highly recommended
MOHAMED YLocation is a rundown gas station. Other than truck and trailer rentals, has no other moving supplies (boxes, mattress/couch covers, etc) at the site.
MATTHEW TStaff made the process quick and easy. Friendly and professional.
ROBERTO CThe brakes on the truck were in bad condition - I had to be very careful while driving this vehicle. Several times when applying the brakes - the vehicle did not stop immediately and continued to move - likely this vehicle requires new brake pads at the very least. The previous time I rented a truck from this location the gas cap was not able to be secured. The staff was helpful but unfortunately the 2 trucks rented do require some maintenance.
CRAIG D1) It shows the car needs oil change. 2) The drivers' door can not be properly and easily closed. 3) One chip in the front glass shield. I think they need to take care the cargo van and let the customer feels safe and confident.
WEI LThe u-haul was fine when we got it but because of internet issues at the original location I booked i couldn’t the u-haul at the first location which caused delays in my move.
MICHAEL CNothing!
BRYAN MThe person helped me remove the trailer and was really kind and helpful.
Chrystal Jvery good experience and customer care
MOHAK TGuys at the station were very helpful. They help hook up the trailer and take it off at the end of the day. Everything was very efficient.
Kevin WAttendant was very helpful putting trailer on and off the hitch.
SHELDON Cperfect!
Xiongfei CEquipment should be little more well maintained should be good. Customer service is excellent.
KALAIVANI NGood service and perfect the equipment.
Huan LDid not get the name of the gentleman seeing both at time of pickup and return, but he was very courteous and efficient. Provided excellent customer service by discreetly and quietly doing his job well. He processed my d St tails efficiently on pickup and hooked up my trailer without being asked. On return he was courteous and efficiently had the trailer disconnected and me on my way. I got home and thought “Hey, that guy provided great customer service. He deserves a thumbs up”.
ROBERT MThr place looks like it is run by two adolescents who don't care about customers only money. I'd hate to get broken down or fun otta gas near there because it looks like a great place to get car jacked or worse. It should shut down
DOROTHEA-NICOLE CThe car is in good condition, they service professional and patience.
HUAN LStaff was fully trained. Keep it up.
Javed IThe attendants at the service station we very cordial and were able to respond to all my questions.
SYLBERT GThey're excellent in every field.
JAVED IVery good
Chuang LVery helpful staff. They connect and disconnect the trailers to ensure proper operation etc. thank you!
MUNEEB CVery good
KASHINATH LThe Staff at the gas station were very pleasant and respectful. What I had an issue was that I was given a truck that only had a 1/4 of a tank of gas. did not know this until the vehicle told me I only had 80 km. left. I was informed that this is UHaul's policy. One problem is I could run out of gas. The other is I could have had to fill up twice and also I have no idea how much to fill it up to. Frustrating.
Robert SOverall the Customer Service and all was great! Had no problems.
ALANA J