Customer Reviews for Old Town Horse and Pet
(U-Haul Neighborhood Dealer)

671 reviews

5665 W Ajo Hwy   Tucson, AZ 85735

(520) 578-0259

Office Hours

  • Mon-Sat: 8:30 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(520) 578-0259

5665 W Ajo Hwy
Tucson, AZ 85735

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michele R 
Rating:
4.0

Customer did not leave a comment.

George E 
Rating:
5.0

Customer did not leave a comment.

Steve P 
Rating:
5.0

Customer did not leave a comment.

Jaime L 
Rating:
5.0

Customer did not leave a comment.

CATHERINE R 
Rating:
3.0

The return check in had no paperwork to sign. There was no proof of actually turning in the trailer.

eric p 
Rating:
5.0

Customer did not leave a comment.

Charles C 
Rating:
5.0

Customer did not leave a comment.

Lisa M 
Rating:
5.0

Customer did not leave a comment.

Alex D 
Rating:
5.0

Best place ever to rent a UHaul! Emmit was the best! Friendly and didn’t mind my 1000 questions because man o man this place has a lot going on! I’m going back to shop!!! So nice and neatly organized, with so much cool stuff!!

Lisa B 
Rating:
5.0

These people are fantastic I don’t know that they could be improved upon thank you so much for your services

Ryan H 
Rating:
5.0

Customer did not leave a comment.

Ron P 
Rating:
5.0

I would alway recommend u-haul. Great equipment great service.

Michael R 
Rating:
5.0

Customer did not leave a comment.

Stephen P 
Rating:
5.0

Customer did not leave a comment.

Jennifer G 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Customer did not leave a comment.

Sandra M 
Rating:
5.0

Great Customer Service and assistance setting up the trailer. Very smooth process.

Michael C 
Rating:
5.0

Excellent service from Old Town Horse and pet

Colin S 
Rating:
5.0

Customer did not leave a comment.

DALE S 
Rating:
2.0

Customer did not leave a comment.

Bradford H 
Rating:
5.0

Customer did not leave a comment.

Francine R 
Rating:
5.0

Promo code!

Steven M 
Rating:
5.0

The location was great and they were very friendly. However, we were able to rent a 20' truck online for this location and they didn't have any trucks available. It would be helpful if the inventory online was accurate and you could rely on it. We had to rent a smaller truck from another location and get a trailer from here. Luckily we had a truck that was big enough to pull a trailer.

Michelle O 
Rating:
5.0

Customer did not leave a comment.

Lawrence B 
Rating:
2.0

Rude service rep

ADRIAN C 
Rating:
5.0

Customer did not leave a comment.

Marty M 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

Very nice and friendly. Drop off and pick up was made easy by staff.

christina C 
Rating:
5.0

Customer did not leave a comment.

Christina S 
Rating:
5.0

Customer did not leave a comment.

Mitchell M 
Rating:
4.0

Customer did not leave a comment.

Kevin C 
Rating:
4.0

Customer did not leave a comment.

PAUL S 
Rating:
5.0

Customer did not leave a comment.

arvard m 
Rating:
5.0

Customer did not leave a comment.

Corrie R 
Rating:
5.0

Customer did not leave a comment.

LINDA G 
Rating:
4.0

Customer did not leave a comment.

jeff b 
Rating:
5.0

Helpful and quick, easy to deal with. A good experience.

CHARLES A 
Rating:
5.0

Great service…

ARTURO M 
Rating:
5.0

Can’t think of anything I didn’t have any problems

Ray R 
Rating:
3.0

Customer did not leave a comment.

Marie W 
Rating:
5.0

Only small problem was the ac did not work

URSULA G 
Rating:
5.0

Customer did not leave a comment.

Kelsee E 
Rating:
5.0

Customer did not leave a comment.

Brian T 
Rating:
4.0

Customer did not leave a comment.

GABRIELLA O 
Rating:
5.0

Customer did not leave a comment.

Monica C 
Rating:
5.0

Customer did not leave a comment.

STEVEN M 
Rating:
5.0

Customer did not leave a comment.

Jesus E 
Rating:
5.0

Quick and easy drop-off.

Kathryn R 
Rating:
5.0

Customer did not leave a comment.

Paderic M 
Rating:
5.0

Customer did not leave a comment.

SHERAN J 
Rating:
5.0

Customer did not leave a comment.

BOB C 
Rating:
5.0

Drop off was fast and easy.

Ray R 
Rating:
1.0

The employee was very rude.. I have never been treated with such disrespect from a Uhaul establishment ever in my life.. Her name was Kelsey.

GERALDEEN L 
Rating:
5.0

Customer did not leave a comment.

Scott G 
Rating:
5.0

The team there is super friendly and helpful and AWESOME!

Lacey W 
Rating:
5.0

Very nice people here.

Richard M 
Rating:
3.0

I NEED A REAL RECIEPT FROM UHAUL FOR MY REIMBURSEMENT

Matthew O 
Rating:
5.0

Customer did not leave a comment.

LINDA P 
Rating:
4.0

Customer did not leave a comment.

Greg K 
Rating:
5.0

All good.

GARY J 
Rating:
5.0

Customer did not leave a comment.

Donald W 
Rating:
5.0

Payment methods (cash or credit) for rental return needs better communication . I wished to pay cash but was charged to debit card .Also needed paper reciept I had to download off my computer printer. Just a little confusing for my 1st time renting equiptment. . Nice business & personnal. Looking for continued business.. Thank You, Frank

FRANK C 
Rating:
5.0

Customer did not leave a comment.

Sue A 
Rating:
5.0

Nothing, keep up with the good service. Pleasant, helpful staff.

John T 
Rating:
5.0

Great customer service, excellent equipment just overall excellent service.

JOSE Z 
Rating:
5.0

Customer did not leave a comment.

Jason M 
Rating:
5.0

Customer did not leave a comment.

Wallace N 
Rating:
5.0

Customer did not leave a comment.

RALPH A 
Rating:
5.0

Thanks worked out great we will use you again

JAMES G 
Rating:
5.0

Cannot improve on perfection. Great local location!!

ERNIE M 
Rating:
5.0

Customer did not leave a comment.

BRENDA W 
Rating:
5.0

Customer did not leave a comment.

SINTHIA C 
Rating:
5.0

Maybe more equipment

EUSEPPI G 
Rating:
5.0

This location is Amazing how ever the uhaul company themselves are not the greatest. I always have issues with my rental location always getting change to one far away and being told they don't have it available when this location has. Very rude agents from uhaul

SHERRY D 
Rating:
5.0

Customer did not leave a comment.

Denise I 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
5.0

Absolutely great experience, nothing to improve upon.

Philip V 
Rating:
5.0

I rented it to pick up block for a fence. When I got to the block company they were out of my color to match. I have to pick up block in about 2 weeks. So I only used the trailer for approx an hour. I inquired if I could get a credit and not lucky enough.

Clara Y 
Rating:
5.0

Old Town is the best uhaul place in Tucson to rent. I was impressed with the short amount of time it took. From the time I checked in, hookup and out the gate in less than 12 minutes.

David R 
Rating:
5.0

This time the trailer wasn’t cleaned before I picked it up. But that’s okay because they were busy. No worries!

JOHN S 
Rating:
1.0

Don’t tell your customers that there’s nothing you can do when it comes to refunds or other financial issues. Inspect the vehicles before the customer leaves

Dan H 
Rating:
5.0

Customer did not leave a comment.

Daniel M 
Rating:
5.0

Customer did not leave a comment.

JUAN C 
Rating:
5.0

Customer did not leave a comment.

Charles C 
Rating:
2.0

Being more professional and taking ways more care of safety! I was on a long road trip. When I see that a tire strap from my car on the car trailer is sideways of the tire and the other strap is loose after about 60 miles of driving time then this is a HIGH-RISK FACT and a bad accident could happen if I haven't seen this! The personnel should better be trained and tighten the tire straps ways more! Also, they should inform the customers to take care of the straps and proof the straps after every tank stop, because not every customer would look for the straps! Especially when they know that people go on a very long road trip.

steffon m 
Rating:
5.0

Customer did not leave a comment.

Angel E 
Rating:
5.0

Customer did not leave a comment.

Kameron S 
Rating:
5.0

Customer did not leave a comment.

Andrew R 
Rating:
5.0

Braden, Chelsea, and Nate are amazing! You can't beat the customer service at this location!!

ERNIE M 
Rating:
4.0

Informative and courteous staff, with a touch of good humor!

Randolph A 
Rating:
5.0

Great folks who help me every year, Thanks!!

robert m 
Rating:
5.0

Customer did not leave a comment.

Marlin B 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
4.0

Customer did not leave a comment.

jose c 
Rating:
5.0

I had to fight u-haul because my location for drop off was changed super last minute. And even though this was not my location on contract it was close (and way closer than the one u-haul wanted) people were super friendly and inviting

CarlosDaniel C 
Rating:
3.0

Customer did not leave a comment.

Glen L 
Rating:
5.0

Customer did not leave a comment.

THOMAS K 
Rating:
5.0

Very good nice big trailer thank you and easy to us

Joshua M 
Rating:
5.0

Customer did not leave a comment.

Jonnie A 
No reviews have been submitted for this location.

Additional Services at this Location

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