Thanks for your good service
STEPHEN O.
Customer Reviews for Old Town Horse and Pet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a tow dolly. Had to pick up my disabled vehicle 2 and half hours away. Then I had to deliver it to the dealership. I was going to be only 5 to 10 minutes late in delivering the tow dolly back to the feed store. They refused to wait and they locked their gate. So I was charged another day of rent!!! Couldn't deliver it the next morning…my husband and I were scheduled to work at 5:00a. NEVER again will we rent anything there and we will inform friends and family to never rent there either!
RUTH G.Rented trailers from here 4-5 times. Excellent outfit in every way.
PETER R.Quick and fast and professional
PATRICK G.Go over the equipment with the customer while they are still there. Not ask them to send an email when they get home.
DENICE H.I have rented from uhaul for years and I feel you should have something for frequent renters.
DALE H.Everything went smooth and quick and friendly customer service
Viviana C.This location does not want the customer to use the app for check in, had to go inside and this caused a human error. I was charged for 24 extra furniture pads that I did not receive, called location for help, no help given.
NANCY G.Great customer service
TIMOTHY S.Didn't have to even go inside, so can't comment on how clean. Outside was in good shape.
Keith D.Very friendly service. And will work to your needed.
JOSE B.I told them what I was going to do and they hooked me up with exactly what I needed.
ANDREW J.Great service, fast , efficient.
MICHAEL D.Tire got a flat on our way to empty the uhaul less than half mile away. Took more than 2 hours to wait for someone to come and change. Storage place was closed by then and had to miss work the next day to unload a 15 ft'r. Service from roadside assist person Phil was nice, apologetic and excellent. Customer service from uhaul rep and from place we rented uhaul from wasn't accomadating or even apologetic. I think I'll be going back to renting Penske.
MORIAH A.Very friendly staff and a great place to do business.
RICHARD T.I rented this truck it was very gross inside the cab and I got charged $25 for cleaning not cool I am a on going customer I deliver cabinets I have been using This company for 15 years and never had any problems until now.
TIMOTHY S.The location, the owner and staff amazing and very helpful. One thing Uhaul should do is lower their prices, I rented a truck for 4 hours and paid almost $100 for misc charges like miles, service etc. The location Old town feed is a third party and have no control of fees, but Uhaul should be more considerate and not charge so much
CLAUDIA A.Excellent assistance with connecting and disconnecting trailer from my van. I was VERY confident it wasn't coming loose!!ðŸ‘
JOSEPH R.Nothing to improve. Everyone that helped me was very kind and extremely helpful. This is the second time I done business there and both times I had the Best customer service from everyone.
TANIA G.Friendly nice people that take care of the customers.
JERI V.Don't change a thing.
RALPH H.Everything was great! Very friendly staff.
ISAAC Z.Thank you for all your help with our move.
GEORGE V.I would suggest lubricating the ratchets. As someone with arthritis in both of my hands, it was difficult to tighten the straps down.
SCOTT P.Staff here is always pleasant and helpful. They are very kind and help hook up the trailers and make sure you are all set before heading out. Wouldn't want to have to use another location.
KRISTINE S.Smooth
Ronald S.Great customer service.
DARLINE G.The employees at Old Town Horse & Pet are very good at what they do. I was in and out of the rental office in about 5 minutes. They told me everything I needed to know before I picked up the trailer, which took about 3 minutes itself. Great experience.
RALPH H.Mr. Ferris was fantastic, quick check in, very hospitable and friendly.
Daniel P.Best uhaul place i have ever been to. Owner and employees were awesome....i recommend them to all my friends
Marty W.N/A
MANUEL M.Everything went as planned, from the online portion, to the actual hook up of the trailer. Thanks for the great service!
RALPH H.These guys are great. Always have what I need and make renting easy. Uhaul should be proud to partner with this establishment.
John S.When we dropped off the u-haul & tow dolly the lady assisting us was very rude. No customer service skills at all. She kept adding additional charges to our bill & we feel that we have been way over charged for the services. We will be renting another u-haul soon to complete our move, but will not be using that location for drop off. We have returned u-hauls to that location in the past with no problems, but this has seemed to change. Highly disappointed!!!
Deborah T.Friendly customer service. will make this location my option. Thanks, Paul & Sue
Paul B.All Employees at Old Town Horse and Pet are very nice & kind people. The Uhaul was clean and we the vehicle ran good. We had no problems and I like when a Purchase or rental of merchandise is problem free makes life easier.
paul S.More open trailers-----other than that, very happy w/service. This is a return visit & I will be back.
Norm N.Very efficient and customer freindly
susan B.Friendly and helpful staff! Thanks!
Cesar B.Thanks for everything friendly employees and clean facilitie
JAMAL F.The customer service at Old Town Horse and Pet was excellent. I would refer someone to this location to rent a uhaul. At the time i received service it was exceptional everyone nice and we got helped right away no long wait. Thank you for your help
Leticia S.Even though I had checked in online still long time had to wait in line for Feed Store customers and U-Haul customer
William B.Always try to use this location for my trailer rental needs even though they are not the closest to me. Always have equipment on hand and in excellent condition, friendly and knowledgeable staff !
PAUL H.I sweeped the inside of the truck to return it and was advised that it was still dirty. I offered to clean the truck further, however, staff remained silent and refrained from giving the keys back to me. I was then charged extra to clean a truck I could have done again if given the chance.
Rafael S.They help fix the paperwork they were very kind but I still kind of lost out on money but they did help me and they didn't charge me any more they were awesome
Tammy B.Stop the self service and back to the old way of doing business.
Jack R.Such a difference. I have never had an issue with uhaul until I went to the one in Texas, Arizona drop off was great.
Shawn R.Great experience, will use again!
Brian T.These guys were very helpful. First store where was supposed to pickup was not open and did not answer phone.
Linda M.Will continue to use this location! Great people that are the epitome of professionalism...
Charles N.Very friendly and courteous staff, this is the only uhaul dealer I will go to in the future. Top rate service.
david H.