Explain how to use the equipment or some of the major things to pay attention to when using it.
JUDITH M
Customer Reviews for Old Town Horse and Pet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The miles to the pick-up location, in Tucson, Az. was alot further than we wanted to go, from our house. Uhaul compensated us with extra miles. Thank You Uhaul.
CHRISTINE JEasy process, friendly staff
RUBEN HQuick Efficient and friendly. Nice folks 👍
Thomas KBest location and customer service in Tucson.
MANUEL ACustomers were very snotty and hasty bad attitudes.. I will never go to Old Town horse and feed ever again..
GERARDO PWorst experience ever with Uhaul. The equipment I reserved was no problem but a few days later it was not available in Phoenix. I was told if I wanted it I would have to drive to Tucson. I had no choice as other people dependent on it were on their way from California. Then I could not switch it from my truck to theirs as the contract was in my name. If they canceled my contract there was a chance that same equipment would not be available even though it was right there. On top of all that my credit card was charged after I was told the other party would pay upon return to California. Of course they couldn't pay because there was no bill. Amazing that Phoenix is headquarters and they had total power to fix a situation they created but couldn't. Bad news
DARYL HI think you guys should clarify that the blanket are rentals not purchases
Christopher MWe had a flat tire near Deming new Mexico. Sam the repair man was excellent. Personable, professional extremely great
Ann IHelpful, knowledgeable, and friendly staff.
Stephen CAwesome service.... thanks
JUAN GAppreciate the Awesome customer service
GERTRUDE LMy first time renting at this place. Will definitely go back to rent.
gertie lBiggest headache ever! I had an accident in the uhaul it sustained minor damage but I purchased the insurance they offer but they still proceeded to withdraw $1000 from my debit card! I called and asked why and they said because of the damage. I told them I bought the insurance from them and she argued with me for 20 minutes and said I did not purchase the insurance then I told her how they came up with that figure of $1000 did an expert quote them ? Or just a guess! I told her she was very rude since the beginning. I told her I would blast their company all over social media and 5 minutes later the owner calls me and says he would rectify everything for me (eventually he did). But not after they hit my card again this time adding more fees to the rental time itself! It came to the point where I had to lock my card and file disputes with my bank . Finally a uhaul rep called me and asked a few questions then a 3rd party insurance company called me and asked about the damage. So finally a few days later I see a credit to my card and it still wasn't the full amount I should've received. But I said forget it I'm not going through more headaches with this place. I've been goin to this place for over 20 years for other stuff and propane but now if they're giving away propane I wouldn't step foot in this store ever!! Those ladies in the front desk are the rudest people ever. My advice don't go to these little places that rent uhauls use a regular franchise uhaul center. I will say in all fairness the owner jumped in to help me promptly. I told him how rude those ladies were at the counter I even said in a friendly manner " hey u got a dog behind the counter that's cool." Her response "well there's actually 4 " in the rudest tone ever then a few people walked in and she greeted them nicely (Caucasian) folks. But when I walk in I said wow this store is big in here. Hello good morning. And it was like she didn't even here me I'm Hispanic by the way. And to those wondering yes first time in the store because for propane u go to drive up window for service. Bottom line terrible terrible service. Trying to rip me off for $1000 . And still over charged me . No apologies no discount nothing at all. Not even a doggy treat. Will never use this place again and people complain that the public don't use small family stores and businesses well now you know why.
JESUS LExcellent Customer Service!
Jerome DAverage service/. Not real informative for first time renter
RAMON LThe ease of renting and returning was the best. The employees were very helpful and nice.
LARRY Cdidn’t have everything I wanted. couldn’t tell me what my bill would be unless I waited at least 30 minutes. Listed my order under drivers name even though I ordered it & I paid the bill.
LA VVery good place staff are on it
RAMIRO GVery friendly, helpful and courteous.
DAVID MThey said that they weren't told about our dropping the trailer off with them but took the trailer regardless.
John WOld Town horse and pet was the best , by far the best experience we have ever had with U haul … The staff at old Town was friendly and tentative and even helped us find better food at a cheaper price for our 2 golden doodles .. Great Experience , Thank you Old Town !!
GILBERTO MProcess was very easy and electronically seamless. Good job.
ALLEN EVery friendly and helpful staff.
Lawrence HI picked up at this location not by choice, this was the second time that after reserving a truck with U-Haul I was told one to two days in advance that they didn’t have my reserved truck forcing me to drive over two hundred miles round trip to pickup my truck .
MARK PBest service I ever got.
CHRISTIAN ACustomer service was excellent! I don't have any improvement suggestions at this time.
Sylvia RExcellent people...
DAVID GEveryone was very knowledgeable and so helpful we will highly recommend them to everyone.
anne wCourteous and informative staff.
VINCENT BGreat place, will definitely rent there again.
Vanessa HDouble check so I don’t get charged for something I didn’t use
Art GAlways a great experience with u-haul.
WAYNE SI like the location as it is close to my house and the folks there are friendly and helpful in making the rental process smooth and easy from pick-up to drop-off. Highly recommend the folks at Old Towne Horse and Pet U-Haul Rental.
DREW MVery helpful!
Fred OPersonal where very kind and friendly.
Antonio AThe return check in had no paperwork to sign. There was no proof of actually turning in the trailer.
eric pBest place ever to rent a UHaul! Emmit was the best! Friendly and didn’t mind my 1000 questions because man o man this place has a lot going on! I’m going back to shop!!! So nice and neatly organized, with so much cool stuff!!
Lisa BThese people are fantastic I don’t know that they could be improved upon thank you so much for your services
Ryan HI would alway recommend u-haul. Great equipment great service.
Michael RGreat Customer Service and assistance setting up the trailer. Very smooth process.
Michael CExcellent service from Old Town Horse and pet
Colin SPromo code!
Steven M