Customer Reviews for Old Town Horse and Pet
(U-Haul Neighborhood Dealer)

476 reviews

5665 W Ajo Hwy   Tucson, AZ 85735

(520) 578-0259

Location Hours

  • Mon-Sat: 8:30 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(520) 578-0259

5665 W Ajo Hwy
Tucson, AZ 85735

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Go over the equipment with the customer while they are still there. Not ask them to send an email when they get home.

DENICE H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

I have rented from uhaul for years and I feel you should have something for frequent renters.

DALE H. 
Rating:
5.0

Everything went smooth and quick and friendly customer service

Viviana C. 
Rating:
5.0

Customer did not leave a comment.

DALE H. 
Rating:
2.0

This location does not want the customer to use the app for check in, had to go inside and this caused a human error. I was charged for 24 extra furniture pads that I did not receive, called location for help, no help given.

NANCY G. 
Rating:
5.0

Great customer service

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

larry L. 
Rating:
4.0

Didn't have to even go inside, so can't comment on how clean. Outside was in good shape.

Keith D. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE S. 
Rating:
5.0

Very friendly service. And will work to your needed.

JOSE B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA K. 
Rating:
5.0

I told them what I was going to do and they hooked me up with exactly what I needed.

ANDREW J. 
Rating:
5.0

Great service, fast , efficient.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

joseph C. 
Rating:
1.0

Tire got a flat on our way to empty the uhaul less than half mile away. Took more than 2 hours to wait for someone to come and change. Storage place was closed by then and had to miss work the next day to unload a 15 ft'r. Service from roadside assist person Phil was nice, apologetic and excellent. Customer service from uhaul rep and from place we rented uhaul from wasn't accomadating or even apologetic. I think I'll be going back to renting Penske.

MORIAH A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

ESTEBAN C. 
Rating:
5.0

Customer did not leave a comment.

AMBER H. 
Rating:
5.0

Customer did not leave a comment.

red H. 
Rating:
5.0

Very friendly staff and a great place to do business.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

KENYATTA W. 
Rating:
5.0

I rented this truck it was very gross inside the cab and I got charged $25 for cleaning not cool I am a on going customer I deliver cabinets I have been using This company for 15 years and never had any problems until now.

TIMOTHY S. 
Rating:
5.0

The location, the owner and staff amazing and very helpful. One thing Uhaul should do is lower their prices, I rented a truck for 4 hours and paid almost $100 for misc charges like miles, service etc. The location Old town feed is a third party and have no control of fees, but Uhaul should be more considerate and not charge so much

CLAUDIA A. 
Rating:
5.0

Excellent assistance with connecting and disconnecting trailer from my van. I was VERY confident it wasn't coming loose!!👍

JOSEPH R. 
Rating:
4.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

cindy G. 
Rating:
5.0

Nothing to improve. Everyone that helped me was very kind and extremely helpful. This is the second time I done business there and both times I had the Best customer service from everyone.

TANIA G. 
Rating:
5.0

Friendly nice people that take care of the customers.

JERI V. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY M. 
Rating:
5.0

Don't change a thing.

RALPH H. 
Rating:
5.0

Customer did not leave a comment.

henry T. 
Rating:
5.0

Customer did not leave a comment.

HERMAN M. 
Rating:
5.0

Customer did not leave a comment.

STUART C. 
Rating:
5.0

Everything was great! Very friendly staff.

ISAAC Z. 
Rating:
4.0

Thank you for all your help with our move.

GEORGE V. 
Rating:
5.0

Customer did not leave a comment.

Kyle W. 
Rating:
5.0

I would suggest lubricating the ratchets. As someone with arthritis in both of my hands, it was difficult to tighten the straps down.

SCOTT P. 
Rating:
5.0

Customer did not leave a comment.

CHANA B. 
Rating:
5.0

Staff here is always pleasant and helpful. They are very kind and help hook up the trailers and make sure you are all set before heading out. Wouldn't want to have to use another location.

KRISTINE S. 
Rating:
5.0

Customer did not leave a comment.

bill C. 
Rating:
5.0

Smooth

Ronald S. 
Rating:
5.0

Great customer service.

DARLINE G. 
Rating:
5.0

Customer did not leave a comment.

STUART C. 
Rating:
5.0

Customer did not leave a comment.

edmund J. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

The employees at Old Town Horse & Pet are very good at what they do. I was in and out of the rental office in about 5 minutes. They told me everything I needed to know before I picked up the trailer, which took about 3 minutes itself. Great experience.

RALPH H. 
Rating:
5.0

Mr. Ferris was fantastic, quick check in, very hospitable and friendly.

Daniel P. 
Rating:
5.0

Best uhaul place i have ever been to. Owner and employees were awesome....i recommend them to all my friends

Marty W. 
Rating:
4.0

N/A

MANUEL M. 
Rating:
5.0

Everything went as planned, from the online portion, to the actual hook up of the trailer. Thanks for the great service!

RALPH H. 
Rating:
5.0

Customer did not leave a comment.

terry R. 
Rating:
4.0

Customer did not leave a comment.

Randy M. 
Rating:
1.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

These guys are great. Always have what I need and make renting easy. Uhaul should be proud to partner with this establishment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Bernadette J. 
Rating:
2.0

When we dropped off the u-haul & tow dolly the lady assisting us was very rude. No customer service skills at all. She kept adding additional charges to our bill & we feel that we have been way over charged for the services. We will be renting another u-haul soon to complete our move, but will not be using that location for drop off. We have returned u-hauls to that location in the past with no problems, but this has seemed to change. Highly disappointed!!!

Deborah T. 
Rating:
5.0

Friendly customer service. will make this location my option. Thanks, Paul & Sue

Paul B. 
Rating:
3.0

Customer did not leave a comment.

marty W. 
Rating:
3.0

Customer did not leave a comment.

Raymond C. 
Rating:
5.0

All Employees at Old Town Horse and Pet are very nice & kind people. The Uhaul was clean and we the vehicle ran good. We had no problems and I like when a Purchase or rental of merchandise is problem free makes life easier.

paul S. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

More open trailers-----other than that, very happy w/service. This is a return visit & I will be back.

Norm N. 
Rating:
5.0

Customer did not leave a comment.

RALPH F. 
Rating:
5.0

Customer did not leave a comment.

Sammy A. 
Rating:
5.0

Very efficient and customer freindly

susan B. 
Rating:
4.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Friendly and helpful staff! Thanks!

Cesar B. 
Rating:
4.0

Customer did not leave a comment.

RONNIE M. 
Rating:
5.0

Customer did not leave a comment.

melinda E. 
Rating:
5.0

Customer did not leave a comment.

Delbert R. 
Rating:
5.0

Thanks for everything friendly employees and clean facilitie

JAMAL F. 
Rating:
5.0

The customer service at Old Town Horse and Pet was excellent. I would refer someone to this location to rent a uhaul. At the time i received service it was exceptional everyone nice and we got helped right away no long wait. Thank you for your help

Leticia S. 
Rating:
5.0

Customer did not leave a comment.

Corwynn S. 
Rating:
5.0

Customer did not leave a comment.

Vanessa G. 
Rating:
3.0

Even though I had checked in online still long time had to wait in line for Feed Store customers and U-Haul customer

William B. 
Rating:
5.0

Always try to use this location for my trailer rental needs even though they are not the closest to me. Always have equipment on hand and in excellent condition, friendly and knowledgeable staff !

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
2.0

I sweeped the inside of the truck to return it and was advised that it was still dirty. I offered to clean the truck further, however, staff remained silent and refrained from giving the keys back to me. I was then charged extra to clean a truck I could have done again if given the chance.

Rafael S. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
5.0

They help fix the paperwork they were very kind but I still kind of lost out on money but they did help me and they didn't charge me any more they were awesome

Tammy B. 
Rating:
2.0

Stop the self service and back to the old way of doing business.

Jack R. 
Rating:
5.0

Such a difference. I have never had an issue with uhaul until I went to the one in Texas, Arizona drop off was great.

Shawn R. 
Rating:
5.0

Great experience, will use again!

Brian T. 
Rating:
5.0

These guys were very helpful. First store where was supposed to pickup was not open and did not answer phone.

Linda M. 
Rating:
5.0

Will continue to use this location! Great people that are the epitome of professionalism...

Charles N. 
Rating:
5.0

Customer did not leave a comment.

Ted B. 
Rating:
5.0

Very friendly and courteous staff, this is the only uhaul dealer I will go to in the future. Top rate service.

david H. 
Rating:
5.0

Excellent Service. Thank u

Jesus S. 
Rating:
5.0

Awesome experience! Thank you

VERN C. 
Rating:
5.0

Customer did not leave a comment.

juan M. 
Rating:
5.0

The staff was great, super friendly and helpful, I would definitely recommend them!!! They also have a pet & farm animal feed store with great prices. Also on the location they have a great pet grooming place I have used in the past and the groomers are really good and super friendly with you and your pets. All in all, by far the best place in Tucson !!! Mark....

Mark M. 
Rating:
5.0

All A plus

MICHAEL J. 
Rating:
5.0

Quick pick up and review of how to use vehicle. Also friendly service.

Lissette G. 
Rating:
5.0

Customer did not leave a comment.

Lina S. 
Rating:
5.0

Customer did not leave a comment.

gilbert V. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
1.0

Do not get the proper procedures given the current Corona Crisis. STAY AWAY FROM THIS PLACE

Jeffrey P. 
No reviews have been submitted for this location.

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