I was not informed to put gas in the van, and was not charged .59 per mile as promised.LISA B.
Customer Reviews for Old Town Market & Liquor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I delivered the truck, the individual behind the counter looked through her security camera to see the truck in her parking lot. Then she thanked me and did nothing else. No receipt or written acknowledgement that the truck was now in their hands, not mine. I think that is not good for the customer or UHaul. By the way, the facility is ok, however, its a liquor store, so i wouldn't say inviting. I have a house in Moorpark, so we definitely need a UHaul connection in the town.STEPHEN W.
Customer did not leave a comment.Elaine M.
Customer did not leave a comment.Mike M.
Super nice guy that helped me.ROGER H.
So convenient and nicePETER M.
The manager wasn't around when I dropped off but the employee gave him the info and a customer service rep called me a few hours later.Kristian Sara L.
Filthy everything- awful liquor store, incoherent clerk, ridiculous.Scott N.
Penske switched locations on me 3 times prior to receiving a truck. Last minute they cancelled saying they didn't have any availiable. I reserved ;my truck 1 month in advance and they still didn't come through. UHaul came to the rescue. Scheduled and picked up a truck within 1 hour, was moving my stuff 30 minutes later. Thanks UHaul. You are the best.Robert W.
Had not worked with this location before but I hope to again. Very professional staff as well as polite and helpful. Thank you! PKPeter K.
Excellent service. We rented this u-haul to pick up our daughters wedding rentals. We needed everything to go smooth and this location did not dissapoint. U-haul was ready, a/c worked great and fit all of our rentals from A Rental Connection in Moorpark. We had a 50 person guest list for our wedding.Kevin T.
Initially made a reservation at a farther location and unfortunately got a call from customer service saying that the cargo van was not going to be ready at that location instead they found a more convenient location to pick up a van from and my experience was flawless and fast check in process would definitely recommend in the future.Guillermo S.
The â€œapprovalâ€ process took about 15 minutes. I had to reach out to customer service and at that point, it was approved. There was no updates provided along the way and it seemed a long time to wait without any real reason. In the future, it would be great to have that process take less time, especially as I was just waiting outside in the heat next to the truck.Kevin H.
Already referred a friend, so easy in and out. This rental saved me 200.00 plus in delivery feesROBERT B.
Customer did not leave a comment.HUGO R.
It is a liquor store. I had to wait for all the retail business done and then I could get service. It is not professional in any sense. It is better to find dedicated service and knowledgeable staff. The only good thing is the location.HSINHWEI C.
Customer did not leave a comment.GEOFFREY K.
Refund me at least a partial amount. I scheduled twice and they called me back saying they have to cancel. Then I rescheduled for 4 days later (I had to pay prorated rent to my landlord) and then they changed my reservation without telling me and then cancelled my reservation. Then they made me a new one and said I was gonna get 198 miles but I only got 138 and then I got charged $20.. like really? as if this wasn't bad enough. Overall a terrible and very stressful experience and I'm glad it's over ill never get a uhaul againJOSHUA M.
The person was friendly but stated that she had never done a return of a trailer. It took a fairly long time for her to figure it out as she kept interrupting my transaction to help other customers of the store.Mark G.
Cargo van was great and worked well for the move. I did bring it back 24 hours sooner than expected and was hooping the rate took that into consideration for my final amount but it appears it was only based on mileage.ROBERT K.
U-Haul website is horrendous, redirects, unasked for changes and alterations, unintuitive , misleading ....you paid someone for that mess?KENNETH D.
I was charged for pads and a dolly, neither was available when I picked up the truck.John F.
Customer did not leave a comment.Eric W.
Attendant was very friendly and helpful.Jayce Stephen M.
Strong smell of pot in the truck!PAUL N.
The vehicle i rented needs maintenance. Two service messages lit up about 15 minutes before I turned the vehicle in.DAVID H.
Customer did not leave a comment.Rory I.
It was my first time renting a truck. The Gentleman was helpful and professional.ROSA G.
I would definitely not go back to this place, I rented a trailer on the 26th and it took forever for paperwork to get finished and am pretty sure I was over charged. I came back on the 27 to give them another chance with their 26' foot moving truck and the lady had given the keys to someone who rented a trailer earlier that day, only took 40 minutes to figure that out. I will definitely not be going back to this place. I would definitely recommend the Simi Uhaul, very organized and professional service. I was in and out within 10 minutes.Ryan C.
The Moorpark location was not what we would expect from this nationwide company. The truck ran and rode fine, very comfortable, but needed maintenance as the multiple idiot alarms sounded throughout the use of the vehicle. The hauler was just what we needed. Would have been much better if we could have dropped off closer to home, we spent money on accommodating the service provider. We will not be using your service in the future and we will not be recommending it to others.SCOTT D.
Customer did not leave a comment.Luis P.
The employee that assisted me had a bit of a language barrier and I did the pickup process with someone over the phone.Sheryl D.
I was very pleased to find a U-Haul location closer to my home than where I usually rent. And it was a great experience!Elyn F M.
The van has been dirty inside and out for weeks. Also, if the owner is not there it takes 15-20 minutes for their employee to get your reservation complete by phone thru Uhaul. Aside of that its fine.Anthony Z.
Customer did not leave a comment.STEPHEN B.
The people who run this location are super great and made things great for me!Nelson S.
The use of mobile checkin and return was fantastic!Brandon A.
Customer did not leave a comment.WILLIAM W.
Customer did not leave a comment.PETER Z.
Customer did not leave a comment.PETER Z.
Customer did not leave a comment.Silver B.
Customer did not leave a comment.Nashat M.
Customer did not leave a comment.Alexander F.
Excellent customer service for check in an outBARBARA L.
It was great. Ready when I arrived and the agent was very pleasant and helpful.Rebecca U.
Since the owner was not there they could not take payment.Kevin T.
Customer did not leave a comment.Forrest B.
Customer did not leave a comment.Susan V.
If you only need a vehicle and can do mobile pickup and dropoff, this place is fine.Sophia C.
Your online process is a disaster. Logged into my account 4 times and said I had no reservation. Finally, 5th time worked. Then when I dropped off, again, login said I had no reservation. Location host helped me. Technology is great - when it works. I wasted 30 minutes trying to pull-up my reservation both before and after.David B.
Very Helpfulterry H.
The employee from the store was extremely rude. Instead of offering to help he immediately questioned us as if we were doing something wrong and didn't identify that he was from the store until after an exchange. Instructions were also not clear and he didn't help. I would never recommend this location to anyone. Truck also was missing the equipment I paid for.Nathan Z.
Customer did not leave a comment.David M.
Customer did not leave a comment.STEVEN T.
Customer did not leave a comment.Ronald P.
I reserved via on-line the truck for all day. when I arrived to pick up the truck, I was told that I could only have the vehicle for 4 hrs. there would be customer waiting for the truck at 11:00. the staff did nothing to help me or fix the problem.David K.
Great experience with all things U-Haul, the staff at Reservations, Pickup Site, and Delivery Site were all excellent. Originally I had 4:30pm reservation at Budget Truck Rental, I showed up at 4:25pm and Pickup Site had sign on door saying closed at 1pm. I never received any notice ! U-haul stopped a potential disaster of our trip, and there is no reason to ever rent from anywhere else.Brad H.
Helpful and friendly -- never had a bad experience with U-Haul.Howard F.
I rented and paid for an appliance dolly prior to picking up my rental. Not only was the person behind the counter clueless as to how to proceed with the check in process AFTER I already did the online check-in, but this location did not have the appliance dolly I had reserved. After finally getting a representative on the online chat (while simultaneously waiting on hold), a rep finally gave me a different number to call. I called that number and was told that I could pick up the dolly I needed from another location en route. Great. I got there, but the ONLY appliance dolly they had on hand had already been reserved by another customer. Somehow this other customer's reservation was more important than mine, and the agent at the facility told me that it wasn't their problem and that I needed to take it up with the location I picked up from - which is ridiculous considering that location had nothing to do with my reservation because I booked through uhaul directly. I finally convinced the attendant to at least let me borrow the dolly for an hour so I could complete my local load, but then I had to stop at yet another location closer to my final destination in order to pick up the dolly for the unload. Needless to say this was an incredibly disappointing experience. Somewhere along the line I was told I would be refunded the $12 for the dolly, but as I have a million and a half things going on in my life and no time or energy to put into fighting with uhaul for it, I won't hold my breath.Justin J.
The employee at the liquor store did not know anything about my reservation and had to call U-Haul and have me speak with them.Jessica B.
Employee took keys and said will send photos to Flagstaff. Not willing to go over truck with me. Later sent notice to Flagstaff to charge 50 cleaning fee, even though vehicle cleaned before dropping it offMELINDA F.
Everything was excellent!!! It's by far the fastes service I have experienced!!Maria R.
Customer did not leave a comment.David B.
Customer did not leave a comment.Peter L.
u haul customer service is rude. location is pleasant too bad u haul employees can't be as nice.Jacqueline B.
You changed my location less than 24hrs before my move and I had to drive 20 miles farther...even though I made the reservation 2 weeks in advance. What's the point of making a reservation if you don't know what you have. Also.. location was a dirty liquor store and lady wasn't wearing a mask and seemed confused I was returning. The process was entirely unorganized, unprofessional, and made my whole move more stressfulClayton S.
Customer did not leave a comment.Charles E.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Amber B.
This pickup location was terrible. I went in and asked to pick up. The lady behind the counter turned around dialed a phone number and handed me the phone. Then I talked to a Uhaul rep who was clearly confused about what the lady behind the counter was doing. I will never go back to this pickup location. It was terrible.Matthew G.
The location was great. But I will never use Uhaul again. They lied to me. Changed my pick up location and made me pay extra because of it. Never again.Bryan G.
Correctly charge for services! My original charge was ~$54.00 for a 2-hour/25 mile van rental returned with the same fuel level. After the 1-hour/16 mile same fuel level return, the charges were increased to $74.05. How does 16 miles equate to charges of $26.13?Mark Y.
Although the pick up is at a liquor store, everything ran smoothly. Staff were very friendly and love that we have these trucks here in town since you have to pay for every mile driven. Overall, very happy. No issues with the truck.Lisa J.
Use automated check in.Michael H.