We reserved a 26 foot truck. It was all set. Not until we went to pick it up were we informed that they didn't have one. The biggest they had was 20 feet. We were not notified that this was the case, or given the option of seeing if another location had a 24 foot truck. We had a time constrained pickup to make, so we had to use a 20 foot truck. Several long items were hanging out over the edge with red flags attached, and we had to secure the cargo door open with straps as best we could. I'm sure if U-Haul had told us earlier, we could have found a 24 foot truck at another location. It made a difficult day even harder.
James T
Old Town Market & Liquor
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Moorpark, CA 93021
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Super nice, easy and quick. Thanks!
Paul CDirty exterior windows old equipment
DAVID DProperty owner was rude and unprofessional. When dropping off the uhaul there was very little space left to park it, I was not comfortable pulling the truck into such a tight spot. Owner came out and berated me for not parking in the tight spot. The spot that was there would not have had enough room to take the necessary photos for drop off. Secondly I was following instructions and put the key in the drop off slot. Owner again angrily confronted me for not handing her the key and putting it in the slot.
Matthew KSo friendly. I’ll rent from again.
ELIZABETH H