Customer Reviews for Old Town Storage
(U-Haul Neighborhood Dealer)

621 reviews

116 S Railroad St   Kearney, NE 68847

(308) 224-2327

Hours

  • Mon–Sun
    7 am–5 pm

Services at this Location:

Contact Us

(308) 224-2327

116 S Railroad St
Kearney, NE 68847

Services at this Location:

Hours

  • Mon–Sun
    7 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very good service. Mike was very nice and the trailer was in great condition. Very pleased.

Makenzi B. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

We were treated very well and he was so helpful! We highly recommend them.

Liana R. 
Rating:
5.0

Customer did not leave a comment.

Greg K. 
Rating:
4.0

Customer did not leave a comment.

Aaron T. 
Rating:
4.0

all was ok

Martin C. 
Rating:
4.0

We were unaware of a limit on the card until we got there even though there was an approval of the entire $4800. Or so. This delayed us for over 3 hours causing mover complications in Grandisland Ne. At first we were told there was no car hauler available, then later were told there was one their but out of service which added to the delay of finding a credit card that would pay the entire cost. To add to the problem the bank was closed On Monday Oct 10 on Columbus Day. The card was approved on line for the amount but when it was time to run it, it was denied for the 4750. This is not u-hauls fault but would have been nice to know ahead of time so the bank could have been contacted. In other words approval on line is not the same as paying at the sight. Maybe it should be. In all fairness the personnel was very polite and accommodating thru all the cluster. Lol.

Joyce E. 
Rating:
5.0

Customer service is completely over the top! 5+ stars. If there were a higher rating I would give it.

sharon P. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

When I head back home I will use this location again. They were SO NICE!

Alice W. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Our truck had a little trouble with the driver side door shutting all the way. Otherwise, truck was in great shape and got us from point A to point B!

anna R. 
Rating:
4.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Mike started moving my stuff 2 days before I was supposed to be out and my rent was paid So unless you want your stuff thrown away I would not recommend a storage to anybody unless you want your stuff stolen

Justin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ileen F. 
Rating:
5.0

Customer did not leave a comment.

Shelby K. 
Rating:
4.0

Customer did not leave a comment.

Kelly H. 
Rating:
5.0

All is good

Kelly H. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

larry M. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Very nice people that went out of their way to make this easy

JOHN P. 
Rating:
5.0

Had an overall positive experience renting my first U-Haul

Kerri G. 
Rating:
4.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Diana D. 
Rating:
4.0

Only issue was this truck A/C was out and due to the heat and moving stuff, I couldn't finish my j9b as it was to uncomfortable without working air. But no one could have known unless brought to attention, so that's what I'm doing.

Jason A. 
Rating:
5.0

Customer did not leave a comment.

jim Z. 
Rating:
5.0

We had a very good experience with Old Town Storage. We would highly recommend this location. The people were very professional and knowledgeable.

Kelly H. 
Rating:
5.0

Customer did not leave a comment.

claus W. 
Rating:
4.0

Customer did not leave a comment.

Erica C. 
Rating:
1.0

No

Justin K. 
Rating:
5.0

Customer did not leave a comment.

Fidel A. 
Rating:
5.0

Owner was very friendly and personable

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

aharon S. 
Rating:
3.0

Nothing to review. I just parked the vehicle in a parking lot and dropped the key in a collection box

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Pat S. 
Rating:
5.0

All was well

jerry M. 
Rating:
4.0

Customer did not leave a comment.

Brad J. 
Rating:
5.0

Whenever I talked with Mike, I had a great experience. Very friendly and efficient in both rental and return. Would recommend this location for anyone needing a rental.

cordell B. 
Rating:
5.0

Customer did not leave a comment.

FrancisPhyll C. 
Rating:
5.0

Customer did not leave a comment.

JJ M. 
Rating:
3.0

Customer did not leave a comment.

Andrea G. 
Rating:
5.0

Customer did not leave a comment.

Derek G. 
Rating:
5.0

Customer did not leave a comment.

Eric I. 
Rating:
5.0

Customer did not leave a comment.

Maranda G. 
Rating:
5.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

Alicia P. 
Rating:
5.0

I had a great experience. Pickup was easy. The truck was perfect. I had plenty of time to load and unload the truck without being rushed to return it. Drop off was easy as well.

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
3.0

Customer did not leave a comment.

Sydney P. 
Rating:
5.0

Excellent service provided

Harold F. 
Rating:
5.0

Customer did not leave a comment.

eric T. 
Rating:
5.0

Customer did not leave a comment.

jennifer L. 
Rating:
5.0

Nothing! GREAT service.

James S. 
Rating:
5.0

I have no complaints everything went well

john M. 
Rating:
5.0

Great customer service. WOW! Very easy in and out.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
4.0

Customer did not leave a comment.

Raleigh G. 
Rating:
5.0

Customer did not leave a comment.

Yesenia M. 
Rating:
5.0

Very satisfied with my overall experience with this location, especially being able to pick up on a weekend. Owner was very nice and quick with the rental. Can't think of anything that needs improvement!

Juliann V. 
Rating:
4.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Amazing service! Dana, you knocked it out of the park!.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

MARY F. 
Rating:
4.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

Friendly, helpful, informative, professional. Thank you!

Miki G. 
Rating:
4.0

Customer did not leave a comment.

Adie J. 
Rating:
4.0

Customer did not leave a comment.

Adie J. 
Rating:
4.0

Customer did not leave a comment.

Adie J. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
1.0

My first complaint was that we were asked if we could pick up the truck early because the person working had an appointment at the time we scheduled to pick it up. So we accommodated that. My next complaint is that we drove the truck a total of 19 miles out $20 in gas in and then was charged another $23 for gas. So I don't understand why we were paying for more gas than we used because clearly $43 of gas would get you way further than the 19 miles we drove. I will definitely be using a different location in the future, this was a very poor experience.

Madelyn G. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Cheryl D. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
5.0

Customer did not leave a comment.

Zachariah C. 
Rating:
5.0

There not in the office you just drop it n leave or set a appointment up. It was kind of strange to do it this way .

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

Allen T. 
Rating:
5.0

Was there early and the truck was ready to go

frank M. 
Rating:
5.0

The agent was very friendly and went above and beyond for me. He drove the truck a few blocks to my loading location because I did not have a driver for my vehicle at the pick up time. He was excellent. Thank him

Gary B. 
Rating:
5.0

Customer service gentleman was very nice and professional!! Thank you!

Elizabeth J. 
Rating:
4.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

MKathryn M. 
Rating:
4.0

Customer did not leave a comment.

Sandor S. 
Rating:
1.0

This location charged me for an extra rental day even though I am probably owed a refund.

GUINNIVERE B. 
Rating:
5.0

Customer did not leave a comment.

Josh R. 
Rating:
5.0

Customer did not leave a comment.

Lenora K. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Keith G. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

PETER F. 
Rating:
5.0

Customer did not leave a comment.

DEAN A. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

It was after hours so no one was there when we droppes off the uhaul truck. It was very easy to do so.

Juanita C. 
Rating:
4.0

Thanks for helping me on a Sunday

Kelly K. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Terry L. 
Rating:
5.0

I have been driving large trucks for 40 years, but when you check out your truck... humble yourself and ask what gear you need to climb an 8000 foot Summit, especially when you successfully loaded every household treasure your wife has had for 35 years. PRG

P Randall G. 
Rating:
5.0

Everything went well very friendly very informative to set up the car dolly that I rented.. contacted me hours before scheduled to pick up.. I would highly recommend it if anybody needs a rental

Gabriel R. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
5.0

Was worried about leaving with no one there to check it in with.

DONALD D. 
Rating:
5.0

Great location friendly staff and well maintained. Thank you again!

Jeremy E.  |  Overall Experience 
Rating:
3.0

Very accommodating, but there were a couple misunderstandings. I thought I had reserved a larger unit, but the owner was able to

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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