Customer Reviews for Old Town Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Old Town Storage

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paul C. on

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Bad score for the lack of parking. And lack or personnel on site. It was "by appointment only" no uhaul dealers should be "by appointment only" people are moving and dont have time to make appointments and work around YOUR schedule as they are moving

mike U. on

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Everyone that I spoke to was so kind and helpful. I'd highly recommend them to my friends.

Ross C. on

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Went through the time to arrange express pickup, but computer issues on site still required many, many phone calls and over 45 minutes. They finally just took information and let us go to resolve issues later that day. Signed up for 36 blankets, only 18 available. Tough to find out the day of our move. Once we had equipment, they did resolve paperwork issues and sent us a final invoice while we were moving. So eventually worked out, but express did nothing and pick up of equipment with U-Haul seems to always be a crap shoot and tedious.

Deb P. on

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Douglas B. on

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Joseph S. on

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Daniel B. on

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Philip M. on

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Julie S. on

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The pick up & drop off were 2 different places. I left my car & pick up so gentleman @ Old Town Storage was nice enough to drive me back to my car. I had no clue where the drop off place was. It would be better to keep pick up & drop off place the same.

BRUCE B. on

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We were supposed to pick up our truck in Aurora, and had to make an unplanned 2 hour trip to Kearney and back. The truck shook constantly ans I almost brought it back. It was a bit better fully loaded the next day.

Theresa P. on

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Jennifer R. on

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Casey S. on

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Paul G. on

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They were awesome. Plus the drop was awesome to.

Alexis V. on

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JOSH R. on

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Michael W. on

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Shelly D. on

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Make sure their sign is brighter and bigger!

William S. on

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Very helpful folks.

Matthew B. on

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The vehicle had a tire pressure monitor warning and I was unable to swap out the vehicle—unsafe! The location and regional manager were unable to offer a satisfactory solution to this problem. The driver door would not close correctly. Headlights were so far out of adjustment that it was unsafe to drive after dark! The windshield was covered in mulberry tree droppings. The passenger windshield wiper was falling off. The truck pulled to the left when brakes were applied.

TINAMARIE H. on

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Mark N. on

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Very friendly and inviting. Hooked the trailer right up and showed me how to unhook when done. Great service!!

carol M. on

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Tom A. on

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Great customer care. Very friendly!

Sabrina J. on

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I like to be able to talk to a person and the location was by appointment. However I was able to call a rep and they were able to help me bc I didn’t have a U-Haul acct.

Lonnie S. on

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KEVIN S. on

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debby H. on

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Met us on a Sunday and helped up hook up our car. Was such a great help and saved us a lot of time and money!!!!

Ted G. on

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Super helpful, friendly, and accommodating.

Lisa A. on

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I was quoted a price that was totally not right and then before I could decline my order my card was ran through without asking. I was very unhappy with my service and how I was treated. The truck rented a week before needed and wasn’t in the location requested so had to make other plans for that.

michael L. on

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Customer did not leave a comment.