The instructions for mobile app truck return are terrible. First, the instructions aren't clear that the return must be executed while the customer is still on site. Second, there is no return button on the normal web app and no instructions indicating it is only on the mobile version. Third, there is no way to execute the return after a customer leaves the site. Terrible addition to the rental process.Duane N.
Moving Truck Rental in Kearney, NE at Old Town Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Kearney, NE 68847
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Mr Lewis and Lynette? were both very amazing! I appreciate all of their help. Will definitely use Uhaul next time. Thank you!!Terry R.
Everything went smoothly as I rented on short noticeDavid L.
It was difficult to return the truck.Brian W.
all goodCHARLES W.
Very nice guy, was on site when I arrived, had already pre processed me so it was fast! Helped me hook up to the trailer! Thanks! Great experience!Jerry C.
Because of the exceptionally poor communication AND customer service provided by corporate U-Haul I will go out of my way in the future to avoid using your company if at all possible and I will strongly encourage my friends and family to do the same. This was an extremely poor and inconvenient experience.TRAVIS P.
The service of the people actually working in the building are very nice. It's the customer service representatives that have some opportunities in how they speak to your customers that have some opportunities. I would be understanding to all of this, if the people I talked with were kind. Instead they are rude, short and unaccomadating when delivering news that made my move way more stressful.Janet W.
The man at the desk was the nicest guy, very helpful and was very helpful in getting me the information needed for the rental.Jeffrey H.
didnt like having to drive way out of my way to pick up the truck in kearney in wasting time with the drive to get the truck and drive all the way to whre i needded to gojamie B.
Drop off was easy. Location wasn't hard to find. Simple return.Jason F.
Had to wait in rain for 20 min for someone to show up. Plus truck was not ready at location i ordered from and recieved the email for.Jerome J.
When I went to drop off the trailer, I simply could not get the hitch to detach from the ball. It was a 2-person job due to the tension from the weight of the trailer. However, the location is not staffed. So, I had to call the fellow who helped me pick it up, and it took him about 15 minutes to get there. Then we got it unhitched immediately. That was inconvenient. But, the U-Haul representatives treated me very well, and the trailer was excellent.David H.
Parking lot was very icyPhillip V.
The guy told me he wasn't a licensed dealer and my cash deposit would have to be mailed to me. Its B.S. I gave cash they didn't have to waite yet since this guy doesn't deal in cash I get screwed an have to waite 2 weeks for a check in the mail. I will never use uhaul again and won't help anyone who does.Jason J.
Even though the personnel aren't always i. the office it was easy to reach on and they took care of me quickly and effectivelytrenique K.
Our original truck was not back yet but the staff went out of their way to see our needs were meantDONALD A D.
The gentleman that helped me was so nice! I would recommend this rental location!Ashley J.
Same as above.Donelle H.
Very good customer service my reservation was wrong and mike worked with me to get me the equipment i needed to get me moved with no worries i cant thank him enoughshawn D.
Make sure truck is inspected. And cleaned cup holders and console was not wiped off. Hub caps for oil front tires were leaking oil, had to be serviced before we left town!Martha S.
Went above and beyond to return calls, accommodate me, hook up and education on it. Also made sure I had everything I needed for a smooth trip.Brian M.
Great jobDan J.
Drop off was easy and friendly.Wesley W.