This is nothing against this location. The day before I was scheduled to pick up my UHaul from the Grand Island, NE, location, costumer service called me and told me that I would have to drive an extra 30 minutes to Kearney to pick up my UHaul because Grand Island did not have the truck. I thought UHaul reservations were guaranteed. This caused a lot of additional stress on my our moving day. That being said, the Kearney location was a breeze.
John B
Customer Reviews for Old Town Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service
Neal SI had requested a utility dolly but there wasn't one available, so Jim gave me an appliance dolly to use without charge. I've used this U-Haul location two other times in the past 3 years & have always had great service!!
Michelle JWe have worked with this location before and always have a good experience with them. They are very helpful.
JEREMIAH EThe contact person was easy to work with. We did have an update to our pickup time, but everything worked out.
Julie KGreat customer service. Really enjoyed the people snd they refunded me when I returned early.
JACOB SEverything was simple and instructions were clear.
KENT ENo one was there when I dropped off the truck. I filled up right before I dropped it off and was charged for 3 gallons of gas. I called this morning and no one answered.
AARON MDropped truck off. Went to drop keys off and realized I had to take photos. Went back to truck but you guys lockede out of it. The gas gauge didn't even move and you charged me 31 bucks for gas. I went less than ten miles. I'm a student and used my schooloney to move and feel ripped off. Never will I use you guys again.
Amanda CEasy pick up on a sunday
Stacey CI rented trailer on Saturday and was told I had it for 3 days. I returned it on Monday, two days after renting it. I just got bill for 2 additional days. WHY?????
roger nThe attendant was super helpful and kind
Theresa BI am unable to think of any changes needed. Thank you for being there.
Janette MI've used this location many times over the last 6 or 7 years. They've always been great.
Shawn AVehicle & office smelled strongly of smoke.
Marci OVery easy to get the equipment we needed- Dan was very helpful
Laurie SYou bills me for 2 gallons of fuel. Seriously, I don’t even know how you could tell I was 2 gallons short.
SHARON ACruise control and Sirius radio would be a great improvement
Scott KAwesome service, easy, and fast! Will continue to keep coming back!
Maverick MYou need to improve your app. It is confusing and hard to navigate through it. I'm used to technology and it was very confusing to me when I was trying to check in the trailer. I finally gave up and let the dealer check it in
Joe WEverything was good!
Philip LService was superb!
JUSTIN LNothing...the service we received was excellent: punctual, organized, clean and there was no waiting...
Daniel BFast friendly service, truck ready upon arrival, and in good working order
rene mWe had to do a self check in which was okay but would have liked to know ahead of time that there was no one present at the facility.
MICHAEL NThe person was very helpful and was able to get checked out quickly and easily.
Leonard RWe had a really good experience renting, driving and returning the truck. Really helpful people to work with.
MOnica KOld Town Storage did an excellent job of helping me through the rental process. Very friendly! Equipment was in excellent shape. My overall experience was smooth and the people were fantastic. Would highly recommend this location.
MICHAEL WGreat rental and hookup.
dwight jBe upfront with the pricing when we did it online it was a lot cheaper then when we picked it up. Almost $100 more then what was quoted
Derek SThe location was clean and the people were very friendly and willing to help! We did the self check in and we had a hard time finding the easy for the trucks since they are on the other side of the building from the trucks
Trayton HThey went out of there way to make my moving process much easier
Cole MGreat guy. Easy rental. Use this one if in the area.
Benjamin AMike was awesome and very accommodating and flexible.
Joseph VEverything was great.
Michelle QQuick and easy rental- great truck and great customer service.
Kat HPick up signage needs to be bigger or an attention getter. I could have used the pick up to get the keys, instead of bothering the attendant on his day off.
Manny CGreat service and reliable clean and safe uhaul ! Would highly recommend! Thank you!
Jessica DI called the office and was able to drop off myself no issues. receipt arrived a few hours later.
CRIS HMike was great to work with, a pro!
Bob SWe ordered a 26 foot truck in two days before we were to move they gave us a 20 foot truck. We ended up giving things away and taking things to goodwill because we could not fit them on the truck. Very disappointed!
Jeffrey MExcellent service. Very quick check in process and very personable.
Sean SExtremely nice friendly courteous service!
Tammy CGreat job thank you
Reberta SGreat service in both Kearney and Lincoln!
LINDA VVery friendly and helpful
Ronda qThe associate met me at the truck at drop off and was quick and efficient.
RONALD GI have experienced with the customer service that I have gotten ( even though this location doesn't have ready available staff on hand) has been very accommodating.
LUELLA LVery accomodating. Made sure everything was explained!
Stan HWaiting for hitch repair, so can get my receiver back.
Ricky RThere is only someone available by appointment. There is no security. I felt very insecure to drop off the trailer with no one to check it in. I don't know what keeps anyone from stealing any transport on the property.
Heidi SStaff had my equipment set up and running, showed me how to use it all, made sure that it was all working. Superior experience.
Melody BVery easy drop off.
Bradley OAlways easy for needs... quick In and out and pleasant service.
Todd KIt’s always a pleasant experience working with Mike at Uhaul!
Michael KThis is the fourth time picking up from Mike at Old Town Storage. It is always a great experience!
Kathy MSuper friendly. No hassle drop off. Excellent service.
Bradley OGood facility. Area was good for us. Never went into office. The lady was great and handled everything over the phone. Very kind.
Jessica W | Overall ExperienceMike started moving my stuff 2 days before I was supposed to be out and my rent was paid So unless you want your stuff thrown away I would not recommend a storage to anybody unless you want your stuff stolen
Justin C | Overall ExperienceGreat location friendly staff and well maintained. Thank you again!
Jeremy E | Overall ExperienceVery accommodating, but there were a couple misunderstandings. I thought I had reserved a larger unit, but the owner was able to
Privacy R | First Impressions