Customer Reviews for Old Town Storage
(U-Haul Neighborhood Dealer)

843 reviews

116 S Railroad St   Kearney, NE 68847

(308) 224-2327

Office Hours

  • Mon-Thur: 7 am - 2 pm
  • Fri: 7 am - 5 pm
  • Sat-Sun: 7 am - 12 pm

Services at this Location:

Contact Us

(308) 224-2327

116 S Railroad St
Kearney, NE 68847

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 2 pm
  • Fri: 7 am - 5 pm
  • Sat-Sun: 7 am - 12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Maggie L 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

Everything was simple and instructions were clear.

KENT E 
Rating:
3.0

Customer did not leave a comment.

CORINNE R 
Rating:
1.0

No one was there when I dropped off the truck. I filled up right before I dropped it off and was charged for 3 gallons of gas. I called this morning and no one answered.

AARON M 
Rating:
4.0

Customer did not leave a comment.

Andrea S 
Rating:
4.0

Customer did not leave a comment.

John H 
Rating:
2.0

Dropped truck off. Went to drop keys off and realized I had to take photos. Went back to truck but you guys lockede out of it. The gas gauge didn't even move and you charged me 31 bucks for gas. I went less than ten miles. I'm a student and used my schooloney to move and feel ripped off. Never will I use you guys again.

Amanda C 
Rating:
4.0

Easy pick up on a sunday

Stacey C 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
1.0

I rented trailer on Saturday and was told I had it for 3 days. I returned it on Monday, two days after renting it. I just got bill for 2 additional days. WHY?????

roger n 
Rating:
5.0

The attendant was super helpful and kind

Theresa B 
Rating:
5.0

I am unable to think of any changes needed. Thank you for being there.

Janette M 
Rating:
5.0

I've used this location many times over the last 6 or 7 years. They've always been great.

Shawn A 
Rating:
5.0

Customer did not leave a comment.

Jennifer S 
Rating:
5.0

Vehicle & office smelled strongly of smoke.

Marci O 
Rating:
5.0

Very easy to get the equipment we needed- Dan was very helpful

Laurie S 
Rating:
4.0

Customer did not leave a comment.

JEFF D 
Rating:
3.0

You bills me for 2 gallons of fuel. Seriously, I don’t even know how you could tell I was 2 gallons short.

SHARON A 
Rating:
4.0

Cruise control and Sirius radio would be a great improvement

Scott K 
Rating:
5.0

Awesome service, easy, and fast! Will continue to keep coming back!

Maverick M 
Rating:
4.0

You need to improve your app. It is confusing and hard to navigate through it. I'm used to technology and it was very confusing to me when I was trying to check in the trailer. I finally gave up and let the dealer check it in

Joe W 
Rating:
5.0

Everything was good!

Philip L 
Rating:
5.0

Service was superb!

JUSTIN L 
Rating:
5.0

Nothing...the service we received was excellent: punctual, organized, clean and there was no waiting...

Daniel B 
Rating:
5.0

Fast friendly service, truck ready upon arrival, and in good working order

rene m 
Rating:
5.0

We had to do a self check in which was okay but would have liked to know ahead of time that there was no one present at the facility.

MICHAEL N 
Rating:
5.0

Customer did not leave a comment.

Charles B 
Rating:
4.0

The person was very helpful and was able to get checked out quickly and easily.

Leonard R 
Rating:
5.0

We had a really good experience renting, driving and returning the truck. Really helpful people to work with.

MOnica K 
Rating:
5.0

Old Town Storage did an excellent job of helping me through the rental process. Very friendly! Equipment was in excellent shape. My overall experience was smooth and the people were fantastic. Would highly recommend this location.

MICHAEL W 
Rating:
5.0

Customer did not leave a comment.

Lindsey R 
Rating:
5.0

Customer did not leave a comment.

Brian S 
Rating:
4.0

Customer did not leave a comment.

Osmany P 
Rating:
5.0

Great rental and hookup.

dwight j 
Rating:
3.0

Be upfront with the pricing when we did it online it was a lot cheaper then when we picked it up. Almost $100 more then what was quoted

Derek S 
Rating:
3.0

The location was clean and the people were very friendly and willing to help! We did the self check in and we had a hard time finding the easy for the trucks since they are on the other side of the building from the trucks

Trayton H 
Rating:
5.0

Customer did not leave a comment.

doris B 
Rating:
5.0

They went out of there way to make my moving process much easier

Cole M 
Rating:
5.0

Customer did not leave a comment.

KENNETH H 
Rating:
4.0

Customer did not leave a comment.

Joshua L 
Rating:
5.0

Great guy. Easy rental. Use this one if in the area.

Benjamin A 
Rating:
5.0

Customer did not leave a comment.

Brock A 
Rating:
5.0

Mike was awesome and very accommodating and flexible.

Joseph V 
Rating:
5.0

Everything was great.

Michelle Q 
Rating:
5.0

Quick and easy rental- great truck and great customer service.

Kat H 
Rating:
5.0

Customer did not leave a comment.

Theodora Z 
Rating:
5.0

Pick up signage needs to be bigger or an attention getter. I could have used the pick up to get the keys, instead of bothering the attendant on his day off.

Manny C 
Rating:
5.0

Customer did not leave a comment.

Daniel P 
Rating:
5.0

Great service and reliable clean and safe uhaul ! Would highly recommend! Thank you!

Jessica D 
Rating:
5.0

Customer did not leave a comment.

Michael K 
Rating:
5.0

Customer did not leave a comment.

mICHAEL T 
Rating:
4.0

Customer did not leave a comment.

James D 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
4.0

Customer did not leave a comment.

Duane R 
Rating:
5.0

I called the office and was able to drop off myself no issues. receipt arrived a few hours later.

CRIS H 
Rating:
4.0

Customer did not leave a comment.

Misty R 
Rating:
4.0

Customer did not leave a comment.

Mark D 
Rating:
5.0

Mike was great to work with, a pro!

Bob S 
Rating:
3.0

We ordered a 26 foot truck in two days before we were to move they gave us a 20 foot truck. We ended up giving things away and taking things to goodwill because we could not fit them on the truck. Very disappointed!

Jeffrey M 
Rating:
5.0

Excellent service. Very quick check in process and very personable.

Sean S 
Rating:
4.0

Extremely nice friendly courteous service!

Tammy C 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
4.0

Great job thank you

Reberta S 
Rating:
5.0

Customer did not leave a comment.

Christopher T 
Rating:
5.0

Customer did not leave a comment.

Andrew T 
Rating:
5.0

Great service in both Kearney and Lincoln!

LINDA V 
Rating:
5.0

Very friendly and helpful

Ronda q 
Rating:
4.0

The associate met me at the truck at drop off and was quick and efficient.

RONALD G 
Rating:
3.0

I have experienced with the customer service that I have gotten ( even though this location doesn't have ready available staff on hand) has been very accommodating.

LUELLA L 
Rating:
5.0

Customer did not leave a comment.

Jill B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darby C 
Rating:
5.0

Very accomodating. Made sure everything was explained!

Stan H 
Rating:
4.0

Waiting for hitch repair, so can get my receiver back.

Ricky R 
Rating:
5.0

Customer did not leave a comment.

Chuck T 
Rating:
5.0

Customer did not leave a comment.

Paul S 
Rating:
3.0

There is only someone available by appointment. There is no security. I felt very insecure to drop off the trailer with no one to check it in. I don't know what keeps anyone from stealing any transport on the property.

Heidi S 
Rating:
5.0

Customer did not leave a comment.

Rick S 
Rating:
5.0

Customer did not leave a comment.

Don e 
Rating:
5.0

Customer did not leave a comment.

Bob H 
Rating:
4.0

Customer did not leave a comment.

Tara J 
Rating:
5.0

Staff had my equipment set up and running, showed me how to use it all, made sure that it was all working. Superior experience.

Melody B 
Rating:
5.0

Very easy drop off.

Bradley O 
Rating:
5.0

Always easy for needs... quick In and out and pleasant service.

Todd K 
Rating:
5.0

Customer did not leave a comment.

jon b 
Rating:
5.0

It’s always a pleasant experience working with Mike at Uhaul!

Michael K 
Rating:
5.0

This is the fourth time picking up from Mike at Old Town Storage. It is always a great experience!

Kathy M 
Rating:
5.0

Super friendly. No hassle drop off. Excellent service.

Bradley O 
Rating:
5.0

Customer did not leave a comment.

MICHAELA T 
Rating:
4.0

Customer did not leave a comment.

Troy J 
Rating:
5.0

Customer did not leave a comment.

keith g 
Rating:
5.0

Customer did not leave a comment.

Kristin A 
Rating:
5.0

Nothing to add at this time.

John N 
Rating:
4.0

Customer did not leave a comment.

Mike H 
Rating:
5.0

The gentlemen in the office was super nice and helpful to get us started. Had wonderful instructions for the return since they would be closed by then.

Nicole B 
Rating:
5.0

Great customer service, will definitely us again and recommend to others!

Mandy R 
Rating:
5.0

Customer did not leave a comment.

MICHAELA T 
Rating:
3.0

Customer did not leave a comment.

kimberly s 
Rating:
5.0

Customer did not leave a comment.

RICHARD C 
Rating:
5.0

Experience at drop off was great

RICHARD C 
Rating:
5.0

My experience was very good! I was on a time restraint and was in the truck in a very timely manner and had plenty of time to take care of my business.

Al c 
Rating:
4.0

Good facility. Area was good for us. Never went into office. The lady was great and handled everything over the phone. Very kind.

Jessica W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawna M  |  Overall Experience 
Rating:
5.0

Mike started moving my stuff 2 days before I was supposed to be out and my rent was paid So unless you want your stuff thrown away I would not recommend a storage to anybody unless you want your stuff stolen

Justin C  |  Overall Experience 
Rating:
5.0

Great location friendly staff and well maintained. Thank you again!

Jeremy E  |  Overall Experience 
Rating:
3.0

Very accommodating, but there were a couple misunderstandings. I thought I had reserved a larger unit, but the owner was able to

Privacy R  |  First Impressions 
No reviews have been submitted for this location.
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