Keep doing what you are doing.
Paul P
Customer Reviews for Olive Branch Enterprise
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very clean and safe location will defiantly use location again for any U-Haul rentals. very pleased.
david lI paid for a furniture dolly and furniture pads and they weren’t provided. Also the vehicle only had half a tank of gas
Nathaniel DAwesome company!
Deanne SGreat customer service
Robert NCustomer Service was top-notch. I was in and out and no time flat. There is nothing at this time needs improvement. This is my go-to for U-haul rental.
Ross GMs.Melanie was very polite and helpful and friendly.
Sheryl BVery professional love her personality definitely will go back again
Tamishia PWorked out for what we needed with no problems.
William RMore room to drop the U-Haul trailer.
Stanley FGreat customer service at this location
Robert WThe young lady at the desk was so nice and helpful: I search that day for three stores and they didn’t have a truck. I went to this location and it was a breeze. Love it the entire staff
Audrey dThe attendant at the Olive Branch location was awesome! I originally reserved the trailer for another location in Mississippi. I received an email stating they could not fulfill the request. I was redirected to the uhaul on Mendehall in Memphis. They would NOT rent to me because I was using it in Mississippi. So they referred me to olive branch. I’m certainly glad they did. The service was excellent in Olive branch.
william pLights on trailer weren’t working properly
Toby DNo improvements needed. Excellent experience. Easy drop off, kind employees. Overall we had a great experience. I will be using this location in the future when needed.
Payl SThe lady was very nice and helpful.
Lori GThis was my first time using U Haul, everything was good.
Loretta CVery helpful and accommodating!
thomas vWarn customers that there are dogs in the building. The dogs were beautiful and people friendly, but I fear them due to a bad experience that I had as a child. Luckily, my reaction was very calm and poised 🤣🤣🤣. One of the ladies recognized my expression 😳 and put him up right away. It was a great experience, overall!👌🏾☺️
Stacy WThe ladies were amazing!! They even came out well beyond closing time and assisted us with the return. She actually came back to open the gate just for us to drop the trailer.
Candace PThe customer service was excellent!
John BMake sure the U-Haul is actually clean for the next person. I picked up my U-Haul and the trailer had used basking robbins spoons and French fries in the back. The check engine light was on. The driver side door barely closed. The lock on the back was broken. But I get charged extra for not having time to go get the tank filled when I wasted lots of time cleaning up the U-Haul so I can use it for my stuff and fixing the lock on the back.
Daniel FFriendly place I’d definitely rent again
keshawn lThis was the best U-haul that i have ever been to the lady that was taking care of me was the sweetest girl.
milltion hBest U-Haul location I have ever been to the lady that took care of me was fantastic and very helpful.
Sheila PHave uhaul available when we we’re supposed to get it, not waiting an extra 45 minutes that we get charged for, also it says if we return it clean we get $25 back but we didn’t get that either. Just feel like we were taken advantage of. As for the company we picked it up and delivered to, the lady in the office is super sweet.
Kalena TThe paying process was chaotic. I was over charged and I didn't even keep the trailer the amount of time I asked for.
Jason DHad to jump the battery off everytime it sat for more than an hour
JIMMY MProfessional and prompt service.
ESTHER PThanks for making having a truck to move easy
Tony BEverything was lovely
Michelle FUnfortunately, my credit card was double charged for this usage fee
jon jGreat people also
hal kFirst time towing and when I show up, wouldn’t let me use my 17/8 ball hitch, said it had to be 2 inches. I run to autozone to buy a tow hitch that I dont think I needed. Once I come back, plate cover was blocking access to hook up wires. When I asked for a tool I was told I had to run back to autozone to buy a tool. Then I was told I would have to buy an adapter. I asked if they had and they said no. Not sure why supplies were not on hand to support customers! Needless to say, what I thought would be a easy experience turned out to be a nightmare. Will never use uhaul again!
Bradley BBest Neighbor hood U-Haul i have ever been to , The Lady was fantastic.
RICHARD AEquipment could be front to the road to make easy connection with a 26’ truck, But the equipment face to the back of building . Equipment was very well kept. No issues at all.
ALEXANDRE DAlmost everything was either explained or self explanatory. The instructions covered everything thoroughly. It was a truly easy process and did not take long. Staff were very hospitable. Thanks
JACOB BNice folks, easy access.
John AMake sure the reservation and locations are correct
Mark TOlive Branch location was such a pleasant experience. Excellent customer service. Very professional and personable. Perfect. Thank you!
Wendy KGreat people to work with
Todd YMy favorite Uhaul location.
Samuel JI told the clerk that I only was using my discover card to hold the reservation that when I dropped off the rental I would use my debit card. She said NO problem and that I automatically charges you 4 days but when you drop it off they will credit back the difference. And I gave her the address we were going to drop it off at. Well I get to the location only to find out she charged my discover card and she didn’t put the location I told her so the clerk at the drop off had to call to have the drop off changed and that there is no refund coming back to my card even though we didn’t even have it 24 hours. I was lied to all the way around. I don’t think it is right. And when the manager called me they offered 20 dollars which is no help to what I went through.
LAURA CThey go around well then I have a problem with the truck the only thing that cleanliness that's all thing I did not like with covid-19 around
nathaniel lWe had to go 10 miles out if our way because the local uhaul 3 miles away did not have our truck in the morning if our move. Inconvenient.
GREGORY TThe location didn't have any furniture dolly or any furniture pads for me to work with. I had to drive to another location. The people were very pleasant there though and the truck was great. The men helping didn't really know how to hook everything up, but they were kind enough to work with me to figure how to hook up the trailer.
gary aThe reasons I listed the location as poor is because when booking the reservation I was under the impression that someone would be there to sign me over the truck. I did not receive any information that I needed to do a self checkout that day. The other is for not notifying me that this location did not have any of the requested equipment I asked for... I sort of requested it for a reason. Would have been nice to at least know they didn't have it instead of just finding out at that moment and getting the small refund.
Quinten BNice front desk personnel.
DONALD MBest Uhaul experience I have ever had very professional and kind young lady at this location. This is the best Uhaul location hand down that I have ever been to.
David SMy only complaint was that I had reserved the Uhaul trailer to be picked up at a different site and it was changed to one that was further away.
Allison GWe passed an open uhaul rental office on the way to the designated drop-off, however there would be a $300 surcharge. The closed designated drop-off had no instructions for drop-off or an area to turn around. The uhaul website did not work at the remote location.
Eric Ni did not receive the items i ordered
Frank MEverything was excellent love your staff
denise tVery small location but the personal were very friendly and helpful
Roberto O