U-Haul site was down causing my truck pickup to be delayed by hours which affected the entire move. Then, I returned the truck on time, but the U-Haul app was still not functioning properly and stalled at step 3 of 5 in the return process, so I had to wait for the employee at the shop to be available to process the truck return. The wait and technical issues made the return time in the system look later than when I actually had brought the truck back and I was charged $60 for an additional day with insurance. I tried calling U-Haul multiple times but did not get to speak to a person. I even signed up for the call back service, but it would cut off even when I answered by the second ring. Still did not get to talk to a person. This is all a failing on u-haul’s app interface and customer service not on the local people I dealt with. Very, very disappointed.
Lisa M
Customer Reviews for Om Sai Property LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very fast checkout.
Robert MThe truck helped us move so much faster
Linda DEquipment I reserved was not available, and to go to another location or use a smaller trailer..
James PExcellent service and truck ran well no issues
Richard WDropped off early before they were open. Their a liquor store and rent u- hauls also.
THOMAS GWay too far away
Veronica HI rented a trailer it worked. I was satisfied.
MICHAEL SFriendly service!
Francie VI was originally directed to another location near Trenton which was closed. There seemed to be some confusion with UHaul not knowing I could not drop the trailer at the original site (Gators). Customer service was excellent when i reached out to them and found an alternative location.
James LStaff at both locations was great
JOSHUA KThey need to hook it up for you! They didn’t for me an it dented my truck!
JASMINE MThe front passenger headlight and fiberglass frame had been damaged and not reported or repaired I used my packing tape to stabilize the head light as there was no other truck at this location. Other than that we had no trouble,truck ran great
WANDA OI would use your truck again with help next time
BOBBY JNothing! Experienced great service
CELESTE KThe people that I dealt with were so accommodating to my needs. Customer service was A+.
CELESTE KThank you 😊
Steaven aEasy drop off.
Karl PThe store owner was friendly and very helpful. Great job!
john bThe manager gave me good support
MARK GVery friendly and courteous
TIM PVery helpful and friendly service
Tim PWas a very easy and smooth process of renting from them. Will definitely be renting from this place again. Thank you.
Dawn HMy pickup time was 10am but the store was closed.
ROBERT SNot a thing. He did a great job and was very helpful and quick. Thanks
Tom MVery professional experience, they help with any questions the equipment Very clean and in good condition, what else can they do ,just keep doing ther Best very nice place
juan gAll is good 👍
juan gQuick and easy. Helpful.
ROBBI APerfect drop off. Could not have asked for any better.
DARREL JThe place was clean and tiddy. Man there was curtious and helpful. I was in and out no problems.
TERRY HCondition was not up to par. Rear door latch was missing parts. Tires are out of round terribly. Lack of maintenance, not on locations fault. Mechanics are not doing a thorough job. Tires will blow soon if not changed.
Walter SN/A
Chrid PVery friendly
Susi PThe persons there were very nice and friendly
Rene GGreat people. Excellent service!
Andrew BFantastic experience.
Andrew BThe trailer had not been swept out and it had a flat tire when I arrived to pick it up.
Allison NOwner was nice and very helpful.
Gary CGreat service very friendly
robert mEach service center was very respectful and helpful. No issues there. See above my issues with the equipment. State that you allowed to be in. Considered a safe condition.
BEVERLY BThe very best location to rent from within 60 miles. They are always great to work with. Very professional and organized.
robert mWe had a little difficulty finding the place heading east. Easier to see heading west.
Dennis YWould definitely recommend this location. Very friendly
Denis S