Customer Reviews for Omak Rent All

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Omak Rent All

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Charles P.
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Customer did not leave a comment.

Alejandro O.
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Dont charge extra charges.. i found an extra charge of 21.68 on my credit card...

PAUL GARY M.
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Not to over charge customers when bringing back equipment at the Omak Wa site.

Harold A.
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We reserved a 26 ft cargo mover 2 weeks in advance. 2 days before we were to pick it up we were told we would have to drive 116 miles from the original pickup spot to get it. I don't see the reason for reserving when you may have to drive halfway across a state to pick up your vehicle.

CYNTHIA B.
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Very nice and polite people. Good location

RON F.
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It was a nice, easy experience. I am glad we used this location.

arlyn E.
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Unfriendly and most certainly not helpful.

PAUL GARY M.
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Customer did not leave a comment.

EDWARD K.
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Good communication, fast and helpful service. Very professional and cordial. Highly recommended. No suggestions to improve service or experience: It wS great.

Melanie H.
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Customer did not leave a comment.

ALLISON F.
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some of the online bits were not explained as well as I would have liked, but maybe that's because I have a not-so-smart phone

ALISHA MARIE J.
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Customer did not leave a comment.

MICHAEL LEE T.
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This local rental was great. The National/Regional stinks. Reserved a trailer a month ahead specific size for a one way 900mile move. The day before got a call that my “reserved” trailer is 3.5 hours one way from my local store. They failed the concept of reservation. My local store had a smaller trailer that I made work but had to leave a few things. Don't trust the reservation system.

JAMES C.
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Customer did not leave a comment.

Russell D.
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Customer did not leave a comment.

Steven P.
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I don't have any feedback for this location, however similar to my last experience with U-Haul, I'm very upset with the reservation system. I called 24 hours before pick up to reverify that everything was confirmed. After waiting 12 minutes on hold, I finally got confirmation. I got a phone call a couple hours later, but no voicemail was left. I was off the grid, so I was unable to call again to reconfirm a second time. I did however on the way to pick up the equipment double check my online account to verify the pick up location. When I arrived at the location, I was told my equipment Was at a different location 2 miles away. I have no idea why every time I work with U-Haul they change the locations at the last minute. It also bothers me that they don't leave detailed voicemails, or simply set an alert on your account that there's been a change, please contact us immediately. Or simply would like to request that you pick up at an alternative location. It was pretty stupid to not provide any details, especially after I just spoke with them less than an hour or two earlier. I seriously doubt I will use U-Haul in the future.

RALPH SIDNEY M.
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I made a reservation a couple days before the actual rental, and when I picked up the equipment, the price I was quoted was higher than what I thought it would be when I made the reservation because of the optional insurance. The insurance was optional, but there was a moment when i was confused by the difference in price from the reservation pricing to the amount I eventually agreed to pay.

Vernon F.
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Customer did not leave a comment.

Vernon F.
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Linda D.
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TERRENCE F.
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MARIA V.
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Truck was very gas efficient, clean, ran smoothly. Didn't have a single problem. Made my trip from Chelan Washington to silver city New Mexico very pleasant and comfortable! Thank you uhaul!

TERRENCE C.
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great service friendly people

tori B.
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Customer did not leave a comment.

MICHAEL N.
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Guy S.
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Drop off was quick and easy. Super nice.

MARGIE LEE H.
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I reserved a trailer a whole month in advance to make sure I would have it to move. The day came to pick it up and they didn't have one and wanted me to drive 60 miles to pick it up. Or they would get it and charge me an additional $60.00. I was livid. I am 82 yrs young and had to hire people to load and drive. All my planning meant nothing. I was near tears. When we did get the trailer every went fine.

STEPHEN LYLE N.
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The trailer was rented out to us with no left turn or brake lights working!! Only the right side. They first tried to tell us that it was our truck connection, but our wiring was tested out fine!!!! It was the only trailer they had left to send with us even though we had reserved it in advance.

MICHAEL N.
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Outstanding service . They were washing trucks when I pulled in. I have never seen that before. They hooked trailer for me and even check lights for me. Going to rent there only!

LINDA R.
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Install a doorstep where we women can get up and into the pickup truck. That was very difficult.

MICHAEL H.
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Customer did not leave a comment.

WALTER S.
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Customer did not leave a comment.

CAROLBELLE B.
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Make the barcode work. It took me at least an hour and a half to pick up that truck after hours. Also, don't rent out a pickup that is so brand new that the poor schmuck who rented it before me apparently was dinged for a 3-quarter inch scratch in the truck bed liner that is there to protect the truck bed. By the time I was inspecting it and saw that that was the situation it was too late to return it . All I could put in it was a wall picture wrapped in a blanket and tires wrapped In plastic because I was so terrified that I might scratch the truck bed like the other schmuck did and get charged for it! So the two days I paid for were essentially useless to me for hauling things I rented it for, to donate or to dump or to bring back a load of my belongings. I have never had an experience in the numerous times I have rented a vehicle from U-Haul or from some other company. I'm really disappointed

WESLEY KENNETH W.
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Customer did not leave a comment.

DOREEN W.
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D'angelo C.
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Kristine B.
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Rose Z.
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Reimbursing on the estimated miles NOT used. I said maybe 80miles but only drove 50 miles

Stephen R.
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Great experience

diane S.
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VERY nice and convenient!

William K.
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Customer did not leave a comment.

Owen M.
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Robert C.
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danielle H.
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Be more clear about what part of thr truck is to be cleaned. I rented a bick up truck, every thing about cleaning was directed to the cab of the truck. There were a few leavea in the bed and i was charged.

RONALD W.
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nothing

STEVEN B.
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Customer did not leave a comment.

Paul B.
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I will be using this location again

Michelle G.
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Customer did not leave a comment.

William M.
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Customer did not leave a comment.

cynthia O.
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Very clean location and helpful in detaching the trailer.

TRACY O.
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The uhaul site in Shelton,Wa tried to charge my daughter $350 a day for the same auto hauler and so I had to put extra miles on the trailer to get the job done, an extra 300 or so miles on the trailer and my truck. Felt like price gouging, you should look into that!

TODD W.
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Customer did not leave a comment.

ABRAHAM B.
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The female employee was very polite and professional. however the man that was there working was very rude and told me that I would have to leave the business if I didn't have a mask on my face I tried to explain that I am asthmatic and it is advised I not wear a mask he said he did not care and that they would refuse to work with me if I didn't put one on. I needed to run the equipment so I had to put a mask on but I feel very degraded as a customer and a person that he would put my health and life at risk.

Joanne M.
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Customer did not leave a comment.

John L.
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Only negative overall was the telephone contacts. Representative I spoke with was argumentative and not really customer friendly. Also, the long wait to reach a representative was certainly another negative. After the conversation, I remarked to a friend that I'd likely never use Uhaul again. This was mitigated by the fast, friendly service I received in person at the Omak location,

JJ J.
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Super easy drop off. Friendly customer service lady that made it both quick and easy. We'll be renting our next moving truck from here within the next few weeks.

Jonita D.
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Put up signs for where to drop off the vehicle.

William B.
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Have truck/trailer ready to be picked up and ready to go.

William B.
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Everything was clean, polite and efficient

david A.
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Customer did not leave a comment.

Hai C.
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Customer did not leave a comment.

JENNIFER W.
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Keep in doing what you're doing cause it works!??

Benjamin A.
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Customer did not leave a comment.

ella K.
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Your records are wrong. The actual pick up location was 826 clack street in Abilene to. I was treated like garbage by uhaul customer service, clack location and the omak location. There is not enough room here to really go into it. All three have to be ashamed of themselves!!!!

Scott G.
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They did a great job getting me on the road, hooked up the trailer and made sure everything was good to go.

Stephen R.
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Offer me a lock that I could return when done

James W.
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Contract was supposed to be a 3 day rental picked up 5/23. Called Uhaul on 5/24 to ask about store hours for our drop off, and were told the trailer was due 5/24 by 2pm. Advised clerk we had a 3 day rental and was advised yes, we in fact did, and trailer was due back 5/25 by 2pm, which we thought was odd. Inquired about an extension and were told no - unit already rented to someone else and nothing the clerk could do or we would be fined overuse charge and encroachment on another customer rental so we rushed to get loaded/moved/unloaded only to find out at return we were over 24 hours early - trailer not due until 5/26 @ 2pm. We were deprived an entire 24+ hours of loading & moving time which will now require multiple additional trips @ 8 hours ONE way.

JESUS D.
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Customer did not leave a comment.

Murray S.
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I can't really recommend U-Haul to anyone. Too hit or miss. Also, I got charged a random $5 cleaning fee and I don't know what for.

DIANA P.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

Rod S.
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MARGARGIT J.
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Michael N.
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Brian E.
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Same as pickup. I requested to drop off the trailer in Tonasket, where I live and had to take it 25 miles down the road to Omak to drop it off. We have a uhaul business in Tonasket and I requested it when I made the reservation and it was confirmed. Then the drop off was changed to Omak and had to change plans.

James S.
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Customer did not leave a comment.

Gwyneth W.
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Customer did not leave a comment.

Daniel G.
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Very fast and easy

Gary T.
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Customer did not leave a comment.

Micheal N.
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Customer did not leave a comment.

Kathryn P.
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The omak location is awesome! Michael is friendly and helpful! Your mobile return app needs work. It kept giving me an error when I tried to use it after the location had closed. I went back down the next morning before the return time and Michael took excellent care of me.

Leza W.
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Best U Haul experience I've ever had. Super helpful all around, can't recommend enough.

Jerry H.
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Customer did not leave a comment.

Christine R.
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The UHAUL app set up to return the truck without person-to-person contact did not work. Luckily there was an efficient person available to assist with the return drop off.

Cassidy I.
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I'm used to Uhaul trucks having full gas tanks when I pick them up and it wasn't, so making sure it was back at 5/8 of a tank to return was difficult.

Patrick M.
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they only take cards and couldnt give us are refund have to wait for check and said went over the miles sucks uhaul does never again

Mac M.
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Customer did not leave a comment.

John A.
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Janet T.
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RICK R.
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Ian F.
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Michael N.
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All the workers are super friendly! The gal with the colored hair checked the truck out to me, she was super knowledgeable, and made the rental process fast and easy. Definitely the best UHaul I have ever been too! I was also impressed with how clean their trucks are. I can tell this place takes pride in there work, the entire experience was nice and it made my move less stressful.

Martin J.
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Customer did not leave a comment.

Ian F.
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Christine J.
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Kenneth S.
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Sharon E.
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Heidi W.
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DAVID E.
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Michael C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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