The online after hours return asked me for the mileage and gas on my trailer and wouldn't accept the mileage I entered. I had to call customer service because I would not have been able to return my trailer otherwise.Hannah M.
Customer Reviews for Omak Rent All
(U-Haul Neighborhood Dealer)
Omak, WA 98841
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 8 am - 12 pm
- Sun: Closed
Special Operating Hours
- 5/30/2022: 8:00 am - 5:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the gentleman managing the rental and the return was amazing!! it was quite busy, yet he kept everyone informed and got everything done. On the return he quickly helped to unhook and return the trailer and was extremely helpful. A model employee and the services was so noticeably good I needed to comment on it.ToddDouglas W.
Since the contract I got did not have a drop off location I called the same day customer service and they are not able to help and just tell me to leave the trailer there and to call that office first thing in the morning so they can close the contract. Call in the morning and they can not help cuz they are very busy.. call at noon and they have not had chance to get to it. Call in the afternoon and they tell me that trailer was dropped off on Monday at 1 pm when the trailer was drop off on Sunday around 9 pm. Hope they do not charge more than what we were told since they did not keep the promise of $75 to pick up in Kent and drop off in Grand Couleesonia V.
Great, friendly service. My only complaint is how long it takes to check out. The computer and/or network seems really slow.MICHAEL P.
Really focus on a clear detailed "A B C " on returning. Maybe pre-return rental before the return date. I've learn something new. Thanks for that.CHRISTOPHER W.
I've been to a lot of UHaul places but none as well run as this.Charles O.
Our only sadness here was he told us we would get a refund when we brought it back but instead we were charged $6 for GOING OVER the MILEAGE!!!! Seriously!!!Luke W.
Nothin, keep up the good workShawn S.
I had a great experience. The truck I got was brand new and drive beautifully, with great gas mileageKAREN K.
Customer did not leave a comment.Catherine P.
The customer service was amazing. Friendly and helpful. Thank you!Leonard R.
Everyone was great!Thomas H.
I was told that I would get the 2nd car trailer for the price that I got the first one for and then the guy was having problems getting in rented to me and he said that he would call someone and to come back for the 2nd car trailer and that he would give me a good deal on it and I paid more than what the guy was saying. I then had to return the one car trailer before I was going to cause of vehicle problems and it would have been nice if I would have gotten some of my money back from it. The truck had less gas in it then what the paperwork said and I downloaded a picture before I took the truck and the top I had to clean off before I could put my stuff in the truck and then when I return the truck they was going to charge me cause I did not have the gas where they said it was supposed to be at.Melissa B.
Customer did not leave a comment.Alicia O.
Customer did not leave a comment.Starlet S.
The customer service at the counter was good and I was allowed to bring back the blankets later which was excellent. I would like to suggest that after the trailer was unhitched that the electrical connector cover be put back on to prevent corrosion of the terminals and thet don't close early--one time I came at approx. 11:40 a.m. and the door was locked although the sign said that they close at 12 noon.Wayne C.
Customer did not leave a comment.Dorothy E.
Customer did not leave a comment.Melinda R.
After hours drop off.Todd C.
I needed a trailer right away, theses folks had it snd were very helpful. Pretty hard to improve on that!chris J.
Excellent service, the app is a nightmare but in house is flawlessroger G.
Customer did not leave a comment.Justin D.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.Vernon F.
Outstanding service once again! The Omak location's staff is great and very helpful. I will definitely be using this location again!!Russell M.
Customer did not leave a comment.Frederick M.
Keep doing what you are doing.ROBERT C.
The staff was outstanding! I was able to check in and get what I needed in minimal time. Best Uhaul place I've used so far!Russell M.
Customer did not leave a comment.Aileen R.
They are awesome here never have any problemsMichelle G.
This location has the absolute best customer service experience of any Uhaul dealer I have dealt with previously and I have dealt with many. Can't say enough good words.ARLYN E.
Customer did not leave a comment.MICHAEL Z.
Good jobTodd C.
Customer did not leave a comment.MARC W.
Person who attended to our check in was top notchDANIEL C.
Customer did not leave a comment.EDWARD N.
Great customer service, top notch locationJOHN M.
Customer did not leave a comment.ROGER N.
Customers are treated with a friendly and helpful service. Booked on-line and everything went well. Truck ran great, easy pick-up and drop-off.INGRID G.
The location was closed. The turn-in was awful and I ended up just putting the keys and contract in the drop box. NOT IMPRESSED!Rhonda B.
Customer did not leave a comment.Joseph B.
24/7 mobile app is the worse.Alfonso L.
Nothing could change the already great customer service they have. The attendee was very kind and polite, and made me feel welcome. She got me what I need fast and was very informative about all products and service. All in all a great store with exceptional customer service.BRANDI B.
We really appreciated the Great Service & kindness shown throughout our business & return. very courteous young lady working the counter & I believe Mike was the truck dealer who took care of the maintenance & the very clean vehicle. THANK YOUROMAN B.
Truck was clean. I had absolutely no worries about a breakdown. Truck was in great condition, ran well. Thank you!!!Ingrid G.
Customer did not leave a comment.Karen O.
Excellent service and wrote down repairs on turn inDeborah M.
Customer did not leave a comment.BETH H.
Our rental was returned after hours before a holiday. They were closed for four days and I got charged for those additional days.Matt G.
No one was available to help. The uhaul app was confusing. I'm not sure I'll rent from Uhaul again. I spent an hour trying to return the Uhaul. Made me sadJay P.
Customer did not leave a comment.JOSEPH A.
Customer did not leave a comment.Rita B.
Customer did not leave a comment.TIMOTHY WILLIAM W.
Courteous and efficient staffBRUCE C.
All three of your employees I worked with were solidLEONARD R.
The truck we rented shakes a lot when driven at 60. It may need a wheel alignment. At 65 shaking stops, it starts around 55mph. We tried using one of those locks you can't use a dead bolt to cut but couldn't get thru the hole of the handle, used a regular lock which was cut off but luckily that was when the truck was still empty. Otherwise it was a good experience using uhaul. Slightly complicated on the checkout but figured it out. I liked the fact they even had this automation available for us to use!Richard M.
Customer did not leave a comment.betty P.
Customer did not leave a comment.DEVON P.
They helped me hook up my trailer and was very professionalCarol C.
Customer did not leave a comment.Kevin M.
The mobile after hours drop off was amazing. Great feature for todays pandemic.Norma M.
The online rental experience was bad, took over an hour to get the truck and leave after another 35 minutes with customer service.Malissa D.
Customer did not leave a comment.MINDY C.
I was surprised how quick it was to turn in the truck and trailer. Wonderful service!MARK S.
I was very pleased... I only wish this location had moving helpers for hire. All of us making this move have physical limitations that greatly hinder our ability to load and unload and having hired moving hands would have been a godsend. I hope this area will soon offer that serviceMINDY C.
Truck had some earlier fender damage. It would be best if uhaul employee would help customer identify any prior damage si it can be noted.CARL G.
Customer did not leave a comment.VERNA S.
Customer did not leave a comment.Ralph S.
Always great to rent from this location!ANN C.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.CHARLES J.
Not charge for an extra day when the Uhaul was turned in on time.JUSTIN D.
Equipment returned after hours however called location to confirm they had after hours key box. Employee was very helpful and pleasantJennifer M.
Customer did not leave a comment.James F.
Customer did not leave a comment.MARY Z.
Customer did not leave a comment.JAMES CHARLES S.
Location was easy to return equipment after hours.James B.
Top notch customer service! Would recommend to anyone!IRA R.
Customer did not leave a comment.MaryJordan B.
Very friendly and helpful staff. Definitely went above and beyond to help me load my car onto the trailer.DALYSSA C.
Customer did not leave a comment.JOSEPH M.
Customer did not leave a comment.yosseline E.
Customer did not leave a comment.Donald G.
Customer did not leave a comment.CONRAD J.
Customer did not leave a comment.JEFFERY D.
Customer did not leave a comment.Richard K.
Respectful and helpfulbob B.
Clean enough inside. Outside very dirty. Pretty sure it had been smoked in.Don B.
We reserved a 15 foot truck a few weeks in advance. 50 minutes before our pick up time I received a text saying our truck was ready to pick up in Twisp, an hour away. No one contacted me to tell us they didn't have the right truck available, they just changed our reservation last minute without trying to work with us. We ended up renting a smaller truck that was available, but the whole process was unorganized and unpleasant.Robert B.
Only one person in office I had a 1:00 pick up She came back 10 minutes after one. Truck was not there for pick up had to go to another yard for it. She took a hour and a half for lunch I was a hour and a half early sign I the door said be back shortlyMATTHEW L.
Really personable and efficient services!SARAH P.
Customer did not leave a comment.AARON D.
Customer did not leave a comment.JULIETTE C.
Customer did not leave a comment.ALISHA N.
Customer did not leave a comment.MICHAEL O.
The truck was a bit wobbly when we hit bumps.Nora G.
Get more stores. The Omak store is the only one close to where I live and it is an hour away. You also need more 6x12 open trailers with ramps. This store only had 1 and I needed to rent it again this Saturday. Can you get additional trailers to the Omak store before Saturday? If so, I'd like to rent one!!!MICHAEL J.
This was by far the easiest part of our interaction with U-Haul.D Scott L.
I thought the service was fantastic and the truck was clean! There were no problems with the truck during the trip, everything ran great!CATHERINE M.
Customer did not leave a comment.RICHARD K.