Got to the place and got overcharged and the man working did not fix it after multiple calls.
JOHN P
Customer Reviews for Omart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Self returned, so there was no interaction with personnel at Omart. The first drop off location provided be U-Haul (York, Alabama) does not exist. I Googled to find the next closest location (Cuba, Alabama) which I discovered upon arrival was an abandoned location. U-Haul personnel were effective at providing another drop off location when contacted. This mix up cost me an extra hour in making my drop off. I believe U-Haul should be more diligent in updating their dealer network information. I was especially disappointed that the first drop off location provided by U-Haul did not exist.
JOHN CClerk was nasty to me! He was rude and impatient! He also forced me to purchase an insurance plan even tho I opted out when I made reservations on the website! I also made clerk aware that the gas was not on full and also took pictures! I made sure the gas need was in the same place upon return and also took pictures, but was still charged an extra $20.50.
Belinda TTo improve have more U-HAUL on site.
STEVEN C