I reserved a truck in Livingston the week prior to pickup. Why does U-Haul allow a reservation if there is not going to be a truck there…who knows? I got redirected to a store 30 miles away ( had to pay the gas difference) and the pick up time was later than originally planned, which threw off all plans. Got to the store for the pick up and the store was closed. Two other people trying to pick up trucks and trailer and could not. Had to fish the key out of the return box to get a key for a truck. No contact for pickup and had to call to get an agreement to be able to take the truck. Now i am even later due to having to wait to get the information approved. Terrible experience with U-Haul, and I would NOT recommend to anyone.
Phillip W
Omart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Demopolis, AL 36732
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- 3.0 Average Customer Rating
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I returned the truck in the early afternoon before the scheduled time. Nobody was at the location. I called the phone number on the business sign and was instructed to leave the key in the outdoor drop box and text a photo of the dashboard showing the mileage and gas tank level. I later received a bill that included an after hour return fee and a cleaning fee. I called to complain that neither fee was appropriate and was told that I would be contacted by an area manager. I was never contacted and my card was charged these extra fees. I have used U-Haul for several one-way moves over the years, but will never do so again.
JUSTIN MThe truck was there but the trailer was 60 miles away
MICHAEL SHave all requested equipment ready.
William SDidn't check me out and added safetow when I specifically asked not to have it.
DILLON D