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Sharon M
Customer Reviews for Omnibus Thrift
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a great experience with this pickup location. James was very helpful. ⭐️⭐️⭐️⭐️
Nora BMr. Owens was totally professional
Joe NNothing the sales person was great.
jeff dGuy working there was super nice and helpful.
Keith TJames was kind and friendly for the return. It is a thrift store in a very small community but it was close to our location so that was nice.
JACK BThe man there was so kind and such a pleasure to do business with.
Russell GEverything was fine
CHARLES DN/A I was pleased with my pickup experience.
Michelle NMAKE SURE THE HOOD LATCHES ARE SECURE. I was driving the 26ft uhaul down hwy 27 and the hood started flying up so that I couldn't see the road. I had to pull over and fix it. Very stressful and could have ended much worse. Other than that, traveled over 500 miles with no problems.
John BThe facility needs some repair, but I could tell that it was in the process of renovation.
Brian AThe UHaul representative was very pleasant to work with in obtaining the equipment. He was very helpful and knowledgable. I have had some really bad experiences with UHaul representatives. The worse was with the Springridge Mobile Estates in Clinton. The lady was horrible to me and told me that I would have to hook the trailer to my vehicle. I had to call someone to assist me because I have never been to a UHaul location that made me move the trailer and hook it to my vehicle for liability reasons. She was extreme ugly and is an embarrassment to the UHaul name. I will drive the 35 minutes to deal with the representative in Utica than five minute to deal with a horrible person in Clinton.
ANGIE PVery professional and knowledgeable. Very polite and courtesy. Gave me direction to get to my location a different and easier way.
RONALD PCold and trashy store ---kinda sketchy
pegi jIt was raining, but the operator, James, had moved the car carrier under a cover so that we could stay dry while we hooked it to my truck. Thanks, James
Robert BVery Nice People at this location.
Kenneth KAlways there when I need them. I'm a repeat customer that will return every time I need to rent a trailer. Location is great.
James JThe dealership is handy and I can easily swing by after a phone call and rent the 5x9 trailer I prefer.
James JThe AC didn’t work. I was suppose to have an appliance dolley but no they gave me a utility dolley useless. I was also suppose to have more miles than I did but no. I have used uhaul at least 30 times and this was the last time I will ever use it. EVER!!!
Kenneth SIt's great having a dealership so close. I am in and out fast, and for the record, I am a repeat Customer.
James JMr Owens called me 1 day before pick up to ensure that I was aware that the scheduled pickup location had been changed. I was not aware and thanks to his consideration and professionalism my pick up experience was satisfactory. I resented the pickup spot being changed without notification. Mr. Owens resolved my resentment and because of his action I will use the truck rental service in the future when needed.
Riis SNothing
Benita BVery nice gentleman. I just don’t think Uhaul educates the locations enough. I entered the drop off location on my reservation online, because it was the best for my destination, he changed it when I picked up and told me I could drop it off at any location I chose. When I went to the location I originally reserved, I was told I had to go to the one he picked. It was a real pain getting there. Had to buy additional fuel and had to detour due to road maintenance.
Barbara GTry not to rush the customers to bring it back (th u-haul) with in so many hours when the movers know for sure it will take at least two days to move.
MARVELL JService was great.. friendly.. helpful.. thorough
Dwight SReally nice people..I see no need for improvement.
Karen GJames is a very courteous and conscientious small business owner. I definitely recommend his shop.
Stephen BGreat customer relations.
Gary L