Customer Reviews for Ona Used Auto Sales
(U-Haul Neighborhood Dealer)

325 reviews

3215 US Rte 60 E   Ona, WV 25545

(304) 736-3399

Location Hours

  • Mon-Wed: 10 am - 6 pm
  • Thur: 10 am - 2 pm
  • Fri: 10 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 736-3399

3215 US Rte 60 E
Ona, WV 25545

Services at this Location:

Location Hours

  • Mon-Wed: 10 am - 6 pm
  • Thur: 10 am - 2 pm
  • Fri: 10 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Ricky N. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

The lady was very helpful

jeremiah C. 
Rating:
5.0

Great location to rent… multi repeat customer

charles edward R. 
Rating:
5.0

Customer did not leave a comment.

gregory loy H. 
Rating:
5.0

Customer did not leave a comment.

Susan D. 
Rating:
5.0

truck was out of alignment really bad made driving difficult

Kenneth S. 
Rating:
5.0

I was early,they didn't open till 10:00hey came out o complete drop off

DAVID K. 
Rating:
5.0

Nothing, Excellent professional & personal rental location!

CHARLES EDWARD R. 
Rating:
4.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Very good experience…would use again.

ELIZABETH ANNE M. 
Rating:
5.0

Everything went well. Pick up was easy, and the drop off was without issue as well. Parking area and key drop box were both lit, and easy to navigate.

JACK DANIEL R. 
Rating:
3.0

I expected to pick up the truck at a closer location. I bought two wardrobe boxes and had to pick them up at a different location. I wasn't happy about that. Otherwise the truck was fine. The floor was dirty so I had to clean it before putting my boxes on it.

JUDITH JEANNE L. 
Rating:
5.0

Customer did not leave a comment.

heather lynn S. 
Rating:
5.0

Staff most friendly and pleasant

WENDY LEE T. 
Rating:
1.0

I put this complaint in over a over a two months ago. My trailer disconnected while loaded. And I called and informed uhaul. I made inquiries the next day and requested a review of the photos that were taken upon completion of my install. I have made repeated call to speak to a manager and to date I have not spoken to anyone in a position of leadership. My life, my passengers life and my property were all placed at stake due to the inefficiency of a uhaul employee. And the location I rented from has yet to return my call

BRYAO J. 
Rating:
5.0

Customer did not leave a comment.

randall l A. 
Rating:
5.0

Very good experience. I hated the trailer connector. Twisting that square around and around was frustrating and I was worried anytime could steal it at any time because there was no way to lock it. I could lock up the contents but not lock it so that no one could steal the trailer.

SEAN MICHAEL F. 
Rating:
4.0

Make sure trailer lights work before renting out

jake hunter B. 
Rating:
4.0

The alignment could be better on the truck

Raphael B. 
Rating:
5.0

Customer did not leave a comment.

ALVIN TAY G. 
Rating:
2.0

The 24/7 didn't work. Had to waste time calling uhaul to get in. Finally got in but an hour and a half late.

Lou M. 
Rating:
5.0

The owner there is amazing.

TERRY ALLEN T. 
Rating:
5.0

The service was perfect. The lady was superb. Efficient, friendly , and fast! No improvement necessary.

virginia a J. 
Rating:
5.0

Nothing.

PARTICK M R. 
Rating:
5.0

I always deal with Ona Used Auto when I can. Wonderful people.

James L. 
Rating:
5.0

Customer did not leave a comment.

Della S. 
Rating:
4.0

Drove through a rainstorm and our contents in the closed truck got wet, the truck needs mechanical work; shimmy at 60 mph

GREGWILSON M. 
Rating:
5.0

As always the staff is amazing. Love her and try to use them often

TERRY ALLEN T. 
Rating:
5.0

Customer did not leave a comment.

Kristina Renee L. 
Rating:
5.0

Extremely helpful people!! Excellent experience!!

MICHAEL L. 
Rating:
5.0

This center doesn't need anything to improve, the communication from the Lady in charge is very good.

CHARLES F. 
Rating:
5.0

Customer did not leave a comment.

jesse M. 
Rating:
4.0

The service was great, very friendly, accurate, informative. But the truck was in bad shape. It was clean and wiped down but the doors vibrated so hard it felt like they were going to fall off as we were driving. The transmission sounded like it was on its last leg, took a while to shift into the next gear. We were nervous that it wasn't going to make it. The air conditioner vent cover was broken/half there. It worked for what we needed but the next person who rents it I fear for them breaking down. Luckily we didn't have to travel far. The light was on when we got in and wouldn't go off. Before we left we had to close the back of the truck, I don't know how long it was open.

christopher A. 
Rating:
4.0

Make it possible to talk to someone. There is "NO" customer service!!! It stinks!!

paul C. 
Rating:
4.0

Easy after hours pickup.

Michael M. 
Rating:
4.0

The entire online process was a failure from check-in to check-out. I could not get the app to locate me on my phone after making setting changes. I then used my brother's phone which did work. Then, you asked for a contact for verification. So when a call was made to the designates (of which were totally unaware that they were being contacted and I had not idea that it was a requirement), they ignored calls as they were identified as SPAM. I wasted 1/2 hours trying to check in. Fortunately, a representative arrived on site and checked me in. She was extremely helpful and understanding! The one bright spot in the experience. The rental was nice but this online process needs to be corrected before providing it. I WOULD NEVER repeat this process and would only do IN PERSON.

MARY E. 
Rating:
5.0

Customer did not leave a comment.

Susan Kay K. 
Rating:
5.0

Awesome experience

Sidney S. 
Rating:
5.0

Angela and the gang are excellent for keeping you informed and getting you the right rentals at most cost-effective services . She is wonderful to do business, its no wonder she has all those awards from Uhaul. Thanks again

ona A. 
Rating:
5.0

Very helpful, and responsive to changes in our needs. Very easy to work with.

Sandra P. 
Rating:
5.0

Customer did not leave a comment.

CLINTON D. 
Rating:
5.0

As always great friendly service

Kenneth S. 
Rating:
5.0

Truck share is easy to use and our location was clean and had friendly service!

Tony B. 
Rating:
3.0

The preferred parking area when returning the truck was unclear until I had already clicked through several screens during the return process online. Also (this doesn't relate to the location but to the pick up process), it was completely unclear that the additional names and info I provided of people who could confirm my identity would be used to call those people IMMEDIATELY when I tried to pick up my rental. Once I figured this out, I had to struggle to find someone who wasn't at work or busy who could actually answer the phone. This should be made MUCH clearer in the information about picking up a rental after hours.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Gregory Loy H. 
Rating:
5.0

Customer did not leave a comment.

DANNY JOE T. 
Rating:
5.0

The owners were great! This location is one of the better U-haul locations i have used, and I will recommend them to friends and family.

Lynsey H. 
Rating:
5.0

Customer did not leave a comment.

kenneth S. 
Rating:
5.0

Staff was great. Would recommend to all that needed a u-hall.

JOSE O. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Everything was perfect!

Constance Sue J. 
Rating:
5.0

Nothing.. it was Perfect. We ordered a 15 foot. .none was available. They upgraded us to a 20 ft. for the same price. Nice people.

Laurence F. 
Rating:
5.0

Customer did not leave a comment.

Danielle Rae P. 
Rating:
4.0

Customer did not leave a comment.

Justin S. 
Rating:
3.0

Customer did not leave a comment.

Luke C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH O. 
Rating:
5.0

Customer did not leave a comment.

dennis N. 
Rating:
5.0

Customer did not leave a comment.

Jon H. 
Rating:
5.0

Customer did not leave a comment.

Pamela Bias F. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
4.0

Customer did not leave a comment.

Albert A. 
Rating:
3.0

I had to search for the box with the keys as it was not easy to find.

Larry L. 
Rating:
5.0

If a customer brings a uhaul back 2-3 hours after the cut off, charge by the hour.

kristy M. 
Rating:
5.0

Customer did not leave a comment.

Sherry L. 
Rating:
3.0

Customer did not leave a comment.

Travis B. 
Rating:
5.0

Customer did not leave a comment.

Hugh P. 
Rating:
5.0

Customer did not leave a comment.

Teresa C. 
Rating:
3.0

Customer did not leave a comment.

Jared H. 
Rating:
5.0

The lady I spoke to who took my reservation was very professional and went the extra mile to ensure I got exactly what I needed in order to get my dune buggy taken to my new home in Oak Island North Carolina. I have a 1979 MG Midget I need to take to NC in a few weeks and will rent another trailer for this trip as well. Thank you

mark W. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY BROOKS P. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

N/A

Tan Hoai L. 
Rating:
5.0

Customer did not leave a comment.

Danny M. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

No worry, no hassle pick up and drop off!

Kimberly Janine W. 
Rating:
5.0

Customer did not leave a comment.

Connie Gale C. 
Rating:
3.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Hazel Marie N. 
Rating:
5.0

Customer did not leave a comment.

Trina R. 
Rating:
5.0

Customer did not leave a comment.

Allison S. 
Rating:
5.0

Very good service. The lady at the desk was very helpful and friendly. The gentleman that helped with the trailer was great.

steven A. 
Rating:
3.0

The directions for drop off in the app were unclear. There was a Uhaul van blocking the entrance to the drop off lot, so I had to pull the truck to the side of the service building. After I had completed the drop off procedure, one of the staff members of the auto lot arrived and told me that I was supposed to park on the gravel lot instead. This instruction was not detailed anywhere in the app. I apologize for any inconvenience this may cause you or the auto lot staff.

philip S. 
Rating:
5.0

After multiple horrible experiences with uhaul rental places (in the same day), Ona Auto Sales was so amazingly easy. Zero frustration. In and out in a few minutes. If you are anywhere in Putnam or Cabell Counties in WV, get your uhaul from Ona Auto Sales on Rt 60!!!!!

Erika F. 
Rating:
5.0

Customer did not leave a comment.

Dwane P. 
Rating:
5.0

Customer did not leave a comment.

Jeremy C. 
Rating:
5.0

Customer service here was amazing. Mean Gene went the extra mile to make sure the drop off was smooth and efficient. I called ahead and they told me exactly where I needed to go for drop off. Cant say enough great things about this location.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Amy A. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

Diana H. 
Rating:
5.0

Customer did not leave a comment.

Vladimir F. 
Rating:
5.0

Tell Uhaul to make sure tires are not baled and brakes are not wore out. I did send pictures

Jillian E. 
Rating:
5.0

Customer did not leave a comment.

jack W. 
Rating:
5.0

Can't think of any more improvements. I found Ona Used Cars very professional & efficient.

David Louis P. 
Rating:
5.0

Very courteous! Helpful and patient.

Charlie W. 
Rating:
4.0

Customer did not leave a comment.

Sara Z. 
Rating:
2.0

Truck not maintained. Check engine light on immediately upon departure ( and not communicated to customer that it had been on previously. ) truck ok during 450+ travel. Upon arriving at our destination, mechanic had to be called again (due to strange noise,) and discovered very low power steering fluid. Thank goodness it did not happen during our travels. Both roadside service mechanics were good.

Sandra D. 
Rating:
5.0

Customer did not leave a comment.

Greg P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top