Customer Reviews for Ona Used Auto Sales

I had to search for the box with the keys as it was not easy to find.

If a customer brings a uhaul back 2-3 hours after the cut off, charge by the hour.

The lady I spoke to who took my reservation was very professional and went the extra mile to ensure I got exactly what I needed in order to get my dune buggy taken to my new home in Oak Island North Carolina. I have a 1979 MG Midget I need to take to NC in a few weeks and will rent another trailer for this trip as well. Thank you

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No worry, no hassle pick up and drop off!

Very good service. The lady at the desk was very helpful and friendly. The gentleman that helped with the trailer was great.

The directions for drop off in the app were unclear. There was a Uhaul van blocking the entrance to the drop off lot, so I had to pull the truck to the side of the service building. After I had completed the drop off procedure, one of the staff members of the auto lot arrived and told me that I was supposed to park on the gravel lot instead. This instruction was not detailed anywhere in the app. I apologize for any inconvenience this may cause you or the auto lot staff.

After multiple horrible experiences with uhaul rental places (in the same day), Ona Auto Sales was so amazingly easy. Zero frustration. In and out in a few minutes. If you are anywhere in Putnam or Cabell Counties in WV, get your uhaul from Ona Auto Sales on Rt 60!!!!!

Customer service here was amazing. Mean Gene went the extra mile to make sure the drop off was smooth and efficient. I called ahead and they told me exactly where I needed to go for drop off. Cant say enough great things about this location.

Tell Uhaul to make sure tires are not baled and brakes are not wore out. I did send pictures

Can't think of any more improvements. I found Ona Used Cars very professional & efficient.

Very courteous! Helpful and patient.

Truck not maintained. Check engine light on immediately upon departure ( and not communicated to customer that it had been on previously. ) truck ok during 450+ travel. Upon arriving at our destination, mechanic had to be called again (due to strange noise,) and discovered very low power steering fluid. Thank goodness it did not happen during our travels. Both roadside service mechanics were good.

I was still so mad about Dayton, I don't feel I gave him a fair shake.

I returned my equipment after hours so I cant speak about customer service but thr drop box is very easy to locate

This location was closed because it was Sunday so I dont know a lot about it. The drop box location was easy to find and was accessible. There was plenty of room to drop off a 26 ft truck and car hauler.

Customer service was great!! Convenient location for us.

The business was run by a Husband and Wife couple. They were friendly, helpful, and made me feel as if I knew them for years. The trailer I rented was ready when I arrived, and they helped me hook it up. I would recommend them - highly - to anyone in the Ona area that needed a U-Haul rental. I wish them both well in their future business dealings, they are great folks with whom to work!!!

Staff is polite, friendly and helpful.

Worked with me on pickup time/date after UHaul Traffic was unable to accommodate my original reservation.

Great people very very helpful...

Great service & perfect location. Thanks!

The van I rented had a bad odor in it. Even after I sprayed a fabric treatment on the seats, the van smelled bad.

A great location, very friendly staff. Helpful and inviting - I was a very happy customer!

Nowhere to park the truck.

Hate that I can book a truck on the website then get a call saying there's no truck available. When I found a trailer that would work, the process picking it up was very easy. Recommend this location, don't recommend the uhaul website.

It wasn't the location - it was U-Haul! Lousy service from start to finish. I hope both these locations change to a reputable franchize soob!

Despite booking a UHaul pickup in Charleston (which is 20 mins from our starting location), the day before our move, we were told we had to go to this Ona location instead, which is more than an hour away from our starting location. We were compensated with $50 and some free mileage, but it was still extremely inconvenient and put us way behind schedule. This is the second time this has happened to me with UHaul. Never again. I'm done.

The guys went above and beyond. They turned a total nightmare into a much better outcome.. thank you sincerely... Matt

Had to change ball to haul! Lady told us as long as we had it back before the AM we would not be charged extra day since we spent $588 in mileage!!! Due to no one way being available anyway.... parking lot was shit show with no room to park. Never again Uhaul

The u haul was dusty on the inside and had a Hardy's fast food bag behind the seat. I didn't really notice this at checkin until we were down the road. That's just a very minor thing in my book. I had an issue with check in and I'm extremely happy with the outcome!

Very nice experience, I was running late to get there and they waited on me. Thanks and I look forward to using them again. Just the right size too!

Place was jam packed, as in there was nowhere to park. They weren't too happy about where I did manage to park.

Excellent experience. Unusually good price this time, when compared with Penske and Budget. Wish U-haul could always have the best price.

Friendly and efficient. Ready to go when we got there

Prompt and courteous staff!

Angela the location owner is a great joy to work with. She made checking out and checking in very easy.

Excellent customer service! Allowed us to pick up U-Haul after location was supposed to close.