Customer Reviews for One Stop Market
(U-Haul Neighborhood Dealer)

299 reviews

1860 W Orangethorpe Av   Fullerton, CA 92833

(714) 871-8153

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(714) 871-8153

1860 W Orangethorpe Av
Fullerton, CA 92833

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat-Sun: 8 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Really Bad service, check level of gas tank, take pictures because they charge you more than what it is, and check the truck from outside just to be sure there is not damages.

JUAN Z. 
Rating:
5.0

Your online menu for return needs improvement. I did not receive anything information regarding the return process. In fact, the only reason I was able to return was because “Debbie” at One Stop Market helped. We tried signing out from my U-haul account and signing back in, but the menu said I do not have any reservation.

Kien D. 
Rating:
5.0

Customer did not leave a comment.

Kun H. 
Rating:
1.0

Customer did not leave a comment.

alyssa K. 
Rating:
1.0

The guy that help has no customers service. He is really rude. He looks like if he hates his job.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Quick and easy. Do everyone a favor, including yourself, and be sure to upload a picture of your D. Lic. Makes it much smoother

Robert B. 
Rating:
5.0

Great people

OMAR L. 
Rating:
5.0

Very happy 😊😊😊😊

Fereydon L. 
Rating:
5.0

The best uhaul dealership in town

JOSE O. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
1.0

Staff were rude and unprofessional Not helpful at all

Patrick F. 
Rating:
1.0

The location charged fuel charges though the vehicle was returned at the same fuel level. The location charged for 1.8 gallons of fuel when driven distance was 11 miles only. If a math is done, a vehicle with 18 MPG can never consume 1.8 gallons of fuel for 11 miles only. To avoid instances like this, please always provide a vehicle with full tank.

Pranav P. 
Rating:
2.0

Homeless Sleeping inside truck

FERNANDO G. 
Rating:
4.0

The mileage I used is 10 miles.U Haul I borrowed a lot, but I have never seen a place where lies like this.It's my fault that I didn't check the gas display.However, I returned it with 1.5 gallons of gas for 10 miles, but the scale was not correct.Charged 3 gallons.This is a very bad behavior to take advantage of the customer carelessness.I will not use this place again, so please take a picture.The bottom line is I think I was stolen.

Soontae H. 
Rating:
5.0

The customer service was excellent and fast will definitely rent from there again

Roselyn W. 
Rating:
3.0

They did not have the truck I reserved and did not offer any compensation. The truck was very dirty and smelled strongly like cigarettes. I did not feel safe so I went across the street to buy cleaner , lysol and a microfiber cloth. I spent 15 minutes cleaning the truck before I drove off. Very dissatisfied with the overall experience.

Michael H. 
Rating:
1.0

The cab had trash in it and I was charged for gas when I filled the tank. I was given trouble returning the truck when I was told that I could return it around 8. I brought it back at 7. 10 out of 10 would not recommend this place.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

monica S. 
Rating:
4.0

Customer did not leave a comment.

Alberto B. 
Rating:
4.0

Customer did not leave a comment.

jerry C. 
Rating:
1.0

The location was loud. The worker was to busy watching TV. Their was a homeless person sleeping in the truck. I would never go here again.

Steven G. 
Rating:
3.0

We weren't sure when we pulled into the lot but the staff were very friendly and helpful with all of our questions. The truck had many miles on it but it did very well on the trip. We were told if the back was dirty, they would clean it out...while it was one person by herself. It was ean...as was the dollies we rented. We would definitely go back.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Angel V. 
Rating:
3.0

When I arrived to pick up the truck, "the system was down." I feel for the owners of the store because Uhaul's entire system was bogged down and inaccessible, leaving me and an untold number of other travelers stranded. Uhaul customer service could only offer "try turning it off and on again." I was encouraged to go away and wait an indefinite period of time. Two bad Uhaul experiences back to back.

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

ARTURO D. 
Rating:
5.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

The woman who rented me the truck made my experience perfect. She was so nice and informative. She worked at the location I picked the truck up.

Sara F. 
Rating:
4.0

Small "handi-mart" location convenient for local needs.

ERIK S. 
Rating:
5.0

Customer did not leave a comment.

Chao H. 
Rating:
3.0

The outside of the truck was filthy and the back door was broken. I had to call Roadside Assistance and they discovered that the cables were broken.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
1.0

The truck was not ready, Keyes we're not found until 30 minutes after we arrived. The person helping was by herself also in charge of the market. She kept having customers and was unable to help us for 30 minutes. She was very polite though. We were given the keys and then they told us to stop because they left equipment in the truck

Maximino V. 
Rating:
1.0

Illegal activity happing outside this liquor store. Saw at least 3 deals while waiting 5 minutes for my ride home.

christopher M. 
Rating:
3.0

Customer did not leave a comment.

lisa Z. 
Rating:
5.0

I was very happy with this facility, they went to another facility and picked up the car carrier for me and attached it to the 26” mover I was renting and boy was I lucky, the vehicle was NEW with only 86 miles on it, it ran smoothly all the way from CA to NC, staff was GREAT.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN B. 
Rating:
2.0

Order a Appliance dolly and didn't get it and truck had no ramp

Bryan H. 
Rating:
1.0

This was my worst nightmare. The day before, U-Haul changed my location 20 minutes away from me. I was forced to now pickup my truck at a liquor mart. When I arrived at 8am the location was still closed. I called customer service to complain. While I was waiting, one of the people who was there said that the person who runs the liquor mart is late everyday. On top of that, it was apparently her birthday and she most likely went out the night before. The owner came to unlock the doors at 8:30am which forced me to also push back my movers. Absolutely unacceptable.

Rajeev P. 
Rating:
5.0

A big thank you to the rep! He saved the day!

Ifeyinwa A. 
Rating:
5.0

Customer did not leave a comment.

AARON D. 
Rating:
4.0

Wasn't a u-haul storefront but they were very nice to work with and the process went smoothly.

Jay R. 
Rating:
5.0

We have rented twice there and had good customer service.

chris C. 
Rating:
5.0

Great costumer service... clerk what very polite and helpful ... so yea this guy definitely deserves 5stars

jose C. 
Rating:
4.0

Customer did not leave a comment.

Jasmine B. 
Rating:
1.0

I was told one price and then I was charge additional amount

Charlene S. 
Rating:
1.0

I tried to conveniently use my phone to rent the uhaul but it was the worst experience. I followed all the instructions and didn't worked properly. I wait 2 hours until I had to cancel and use my friends credit card instead. Horrible phone "convenience" experience.

emmanuel M. 
Rating:
5.0

Need to hire an extra person to handle the rental too many people waiting to pay for groceries

Eliazar E. 
Rating:
1.0

worst service and over charge was told one price on pickup and when I took it back the gentleman had a different quote then the lady in the morning very roud and I told him the worker in the morning diDNT give me my paper receipt he said I lied I really fill I should get a refund

Robert B. 
Rating:
5.0

Great guys with great service

Louis A. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
1.0

Horrible management

Rafael L. 
Rating:
2.0

Vehicle was filthy inside and out. With Covid.-19 requirements I expected at least the cab would be clean. Windshield wipers were falling apart, if it would have been a one way rental for I don't think a different location would have accepted the truck in that condition

David K. 
Rating:
5.0

Customer did not leave a comment.

Jesus C. 
Rating:
5.0

Customer did not leave a comment.

Speary F. 
Rating:
5.0

Customer did not leave a comment.

Glenn K. 
Rating:
5.0

Everyone was helpful and fast.

Patrick ian M. 
Rating:
5.0

It was quick and efficient. The man receiving the truck was cordial and helpful.

Diana R. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Everyone was friendly and professional from pick up to return. The vehicle performed well and met my expectations.

George A. 
Rating:
5.0

The vehicle was full of dog hair and dirt and smelled like wet dog.

Jessica F. 
Rating:
5.0

Customer did not leave a comment.

Edna W. 
Rating:
4.0

I went just 66 miles and the truck used over a 1/4 tank of gas. I drove very conservatively. how in the world would you take one any real distance?

Stephen C. 
Rating:
3.0

Customer did not leave a comment.

Piengpis P. 
Rating:
2.0

I was given a broken furniture dolly. The driver door would not close completely so as I drove down the freeway it sounded almost as loud as if the window was down. The truck had graffiti on the side and one of the wood tie down rails was broken off. Also I left my fastrak transponder on the dash and when we called 15 minutes after dropping it off to come back and get it, they said they couldn't find it. Hmm... The associate who helped us as we picked up the truck was very nice.

david D. 
Rating:
1.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Excelent!!??

FIDEL M. 
Rating:
1.0

Terrible customer service, promises things like a redund/credit that we never received and they refused to give, truck is old with terrible steering, suspension and tires. The location is at a liquor store and we were told “we have to help all other customers making a purchase before you and if someone walks in they have priority which led to the 58 minute wait to pick it up and 40 min wait to drop off. We will be in need for another truck soon and my trust in uhaul has gone out the door. We will surely shop around before renting from your company again.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

helen S. 
Rating:
4.0

Clearly marked return parking spots would be helpful

Chiu N. 
Rating:
5.0

Customer did not leave a comment.

Rosalie D. 
Rating:
5.0

Customer did not leave a comment.

Leonardo D. 
Rating:
5.0

This one is awesome. Cheaper than others and easy to use.

Samuel T. 
Rating:
5.0

Customer did not leave a comment.

Dewey L. 
Rating:
1.0

Personnel is very rude and unprofessional. Never provided us a document to sign and upon return was trying to charge us gas on the vehicle. They threaten to call the cops. We will not be returning to this location ever.

Luis C. 
Rating:
5.0

The box truck leaked water and damaged a lot of merchandise.

Maurice F. 
Rating:
5.0

Not applicable. Ruby provided perfect service.

William B. 
Rating:
5.0

Very friendly and great customer service.

Ana C. 
Rating:
5.0

Next time save your customers the hastle of wasting their time by going to AMERIGO DMV services. I made a reservation for 9 am and waited till 9:40 am but no one showed up to open the business. Even though their google listing said they open at 9:00 am. Luckily I called Uhal and was referred to this spot which was fast and easy. The staff is friendly and professional.

Jose P. 
Rating:
5.0

Thank you

Marco P. 
Rating:
5.0

The lady was so nice. Shes great!

Marcelo A. 
Rating:
5.0

More available Trucks for the Employees

Marco P. 
Rating:
4.0

The lady was super nice..

Daisy M. 
Rating:
3.0

Everything went well. The truck was creamy and clean when I arrived. It was very quick and easy to pick up and drop off the truck. This was my first time renting a truck from Uhaul and it all went very well.

Ralph S. 
Rating:
5.0

Customer did not leave a comment.

Catherine R. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
1.0

this place call me stating the truck wasn't return and I told them that I dropped the truck and the keys int he night box, the lady went to check it out and said everything was fine, then she charge me extra because it was dropped off after hours, when the truck was there since one night before. Careless and rude. the lady needed to check before calling customers.

Olga B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
5.0

Customer did not leave a comment.

miguel A. 
Rating:
1.0

We got 26' truck. I drove it from Fullerton to Huntington Beach. It was in very bad shape, shaking very hard & it has over 153,000 miles. I returned it to HB branch the following morning. I got (2) 10' trucks instead. We had to rent a third truck from different company. VERY BAD EXPERIENCE WITH U-HAUL!!

Faten T. 
Rating:
3.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Weather stripping on passenger side door was coming off.

Anthony P. 
Rating:
5.0

That cashier lady is so kind and helpful.She is a valuable asset for your company.But,I don't her name.Gim

Gim J. 
Rating:
5.0

Friendliest quickest service I have ever received out of the many UHAUL rentals I've done over the years.

Mohammad S. 
Rating:
1.0

It was in a liquor store so I had to wait longer so the lady could take liquor store customers first. The lady that waited on me was very nice but she had no help.

Cheryl A. 
Rating:
1.0

The customer service advocate Ruby Singh was very rude and unprofessional upon me picking up my reservation. Then upon returning she was not even present and had to be contacted via telephone to process my return. I was told to wait until she called back before I could finish my return, I stated I did not have time to wait. I was told that I would receive an email receipt with my final charges of which I have yet to receive and it has been several hours. I would like to be contacted in order to file a complaint.

Candice M. 
Rating:
1.0

This location should not even be an option. I had no idea I was going to a gas station in the hood to get a rental. The store was disgusting. Smelled like pee. I just hope my personal information doesn't get stolen. I am honestly surprised U-haul as a company approved this location. I thought I was going to an actual U-haul store. Never again.

Angela I. 
Rating:
5.0

Customer did not leave a comment.

Nick Lagrimas R. 
Rating:
5.0

I lost three keys I hanged by mistake with the U-Haul key in the same key chain so If you find it please contact me It's three small keys 7144991449 Thank you

marco H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top