Customer Reviews for One Stop Market

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of One Stop Market

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Piengpis P.
Rating:

Customer did not leave a comment.

david D.
Rating:

I was given a broken furniture dolly. The driver door would not close completely so as I drove down the freeway it sounded almost as loud as if the window was down. The truck had graffiti on the side and one of the wood tie down rails was broken off. Also I left my fastrak transponder on the dash and when we called 15 minutes after dropping it off to come back and get it, they said they couldn’t find it. Hmm... The associate who helped us as we picked up the truck was very nice.

Andrew F.
Rating:

Customer did not leave a comment.

FIDEL M.
Rating:

Excelent!!??

Justin S.
Rating:

Terrible customer service, promises things like a redund/credit that we never received and they refused to give, truck is old with terrible steering, suspension and tires. The location is at a liquor store and we were told “we have to help all other customers making a purchase before you and if someone walks in they have priority which led to the 58 minute wait to pick it up and 40 min wait to drop off. We will be in need for another truck soon and my trust in uhaul has gone out the door. We will surely shop around before renting from your company again.

helen S.
Rating:

Customer did not leave a comment.

Chiu N.
Rating:

Clearly marked return parking spots would be helpful

Rosalie D.
Rating:

Customer did not leave a comment.

Leonardo D.
Rating:

Customer did not leave a comment.

Samuel T.
Rating:

This one is awesome. Cheaper than others and easy to use.

Dewey L.
Rating:

Customer did not leave a comment.

Luis C.
Rating:

Personnel is very rude and unprofessional. Never provided us a document to sign and upon return was trying to charge us gas on the vehicle. They threaten to call the cops. We will not be returning to this location ever.

Maurice F.
Rating:

The box truck leaked water and damaged a lot of merchandise.

William B.
Rating:

Not applicable. Ruby provided perfect service.

Ana C.
Rating:

Very friendly and great customer service.

Jose P.
Rating:

Next time save your customers the hastle of wasting their time by going to AMERIGO DMV services. I made a reservation for 9 am and waited till 9:40 am but no one showed up to open the business. Even though their google listing said they open at 9:00 am. Luckily I called Uhal and was referred to this spot which was fast and easy. The staff is friendly and professional.

Marco P.
Rating:

Thank you

Marcelo A.
Rating:

The lady was so nice. Shes great!

Marco P.
Rating:

More available Trucks for the Employees

Daisy M.
Rating:

The lady was super nice..

Ralph S.
Rating:

Everything went well. The truck was creamy and clean when I arrived. It was very quick and easy to pick up and drop off the truck. This was my first time renting a truck from Uhaul and it all went very well.

Catherine R.
Rating:

Customer did not leave a comment.

Michelle G.
Rating:

Customer did not leave a comment.

Olga B.
Rating:

this place call me stating the truck wasn't return and I told them that I dropped the truck and the keys int he night box, the lady went to check it out and said everything was fine, then she charge me extra because it was dropped off after hours, when the truck was there since one night before. Careless and rude. the lady needed to check before calling customers.

Kimberly J.
Rating:

Customer did not leave a comment.

miguel A.
Rating:

Customer did not leave a comment.

Faten T.
Rating:

We got 26' truck. I drove it from Fullerton to Huntington Beach. It was in very bad shape, shaking very hard & it has over 153,000 miles. I returned it to HB branch the following morning. I got (2) 10' trucks instead. We had to rent a third truck from different company. VERY BAD EXPERIENCE WITH U-HAUL!!

Michael T.
Rating:

Customer did not leave a comment.

Anthony P.
Rating:

Weather stripping on passenger side door was coming off.

Gim J.
Rating:

That cashier lady is so kind and helpful.She is a valuable asset for your company.But,I don’t her name.Gim

Mohammad S.
Rating:

Friendliest quickest service I have ever received out of the many UHAUL rentals I've done over the years.

Cheryl A.
Rating:

It was in a liquor store so I had to wait longer so the lady could take liquor store customers first. The lady that waited on me was very nice but she had no help.

Candice M.
Rating:

The customer service advocate Ruby Singh was very rude and unprofessional upon me picking up my reservation. Then upon returning she was not even present and had to be contacted via telephone to process my return. I was told to wait until she called back before I could finish my return, I stated I did not have time to wait. I was told that I would receive an email receipt with my final charges of which I have yet to receive and it has been several hours. I would like to be contacted in order to file a complaint.

Angela I.
Rating:

This location should not even be an option. I had no idea I was going to a gas station in the hood to get a rental. The store was disgusting. Smelled like pee. I just hope my personal information doesn’t get stolen. I am honestly surprised U-haul as a company approved this location. I thought I was going to an actual U-haul store. Never again.

Nick Lagrimas R.
Rating:

Customer did not leave a comment.

marco H.
Rating:

I lost three keys I hanged by mistake with the U-Haul key in the same key chain so If you find it please contact me It’s three small keys 7144991449 Thank you

Dennis J.
Rating:

People defecating in the parking lot make me concerned about leaving my car on the property.

nicole V.
Rating:

Very friendly staff and paperwork was very easy and mobile friendly.

Jeff H.
Rating:

The brakes on the truck were junk and the staff were rude and had no idea what was going on or what I even rented.

LOREN D.
Rating:

Sketchy, serving food inside as a taqueria, gas station, quick shop

Alan K.
Rating:

Slow, unorganized, dirty location

Oscar G.
Rating:

Great service. Much better than your uhaul location on Euclid and Commonwealth in Fullerton. I've used that place many times and I hate the service, the people and attitude over there. No one cares. This market location is how Uhaul should be represented. If it wasn't for them , I wouldn't use Uhaul.

Paul V.
Rating:

1. We had a reservation at Fuleton, confirmed, and when I arrived (early) there was no truck available, the employee was able to find another truck that was close, but this cost us valuable time. Confirmed reservation should be on site, always.

Kim C.
Rating:

Excellent!

ERIC V.
Rating:

pick up location was a liquor store. i came in to drop off but the personnel had me wait until she served about 3 customers before me buying random things even through i came in first. In the time the 3 three customers were served I could have been finished and not writing this unsatisfactory review. Better prioritization of customer service is needed at this location.

Joseph L.
Rating:

Customer did not leave a comment.

CATHLEEN P.
Rating:

Customer did not leave a comment.

Isaac S.
Rating:

I made a mistake regarding pick-up and return times on my reservation using the app. The lady there was very patient with me and helped me correct my reservation in a timely fashion. I appreciated that very much!

William M.
Rating:

Customer did not leave a comment.

americo P.
Rating:

Very nice person and honest

danny K.
Rating:

More cars to choose from..

Tamara D.
Rating:

Customer did not leave a comment.

TIM K.
Rating:

One stop Market was great to work with and the Manager Ruby was on site and waiting for me to arrive on my reservation date. Her assistant was also great and helpful. I would recommend this location for any Uhaul needs you may have.

Amaryah T.
Rating:

Did the truck have a dolly?

tom B.
Rating:

Customer did not leave a comment.

Deven G.
Rating:

Customer did not leave a comment.

Sang C.
Rating:

Customer did not leave a comment.

Heshaun L.
Rating:

Customer did not leave a comment.

German M.
Rating:

Excellent customer service, impressed. Very polite and professional.

Alethea C.
Rating:

Excellent customer service and so friendly! Convenient! Will use again!! Found them randomly and am glad I did!

Inez T.
Rating:

Customer did not leave a comment.

Kaprice B.
Rating:

The policy to have items needed "as promised" wasn't met. I don't blame the location, but Uhaul in general. My location changed 20mins before my reservation time. Which, come on. What the hell. This "pick up" option needs a lot of work

Peter F.
Rating:

Clerk at time of pick up was amazing - friendly, conscientious, and efficient!

Jason C.
Rating:

Awesome store manager to work with. Courteous and fast service. Absolutely no hassle - was in and out in 5 minutes.

Jesus L.
Rating:

The pick up was horrible, after I had already been transferred and called by uhaul that that location would have the van. I was told by the front desk person of the uhaul/liquor/restaurant that my truck was not going to be available and I had to go elsewhere. Then after the owner came and 30 minutes passed by my truck became suddenly available. When I was inspecting the milage and fuel, I alerted them of their +2,000 miles descrepancie on their paperwork. They had just told me previous person got charged about 43,000 for the rental. Now I see why. Then I had to fill out another contract after waiting 1 hour. (They had to call in a fix the descripencie). I noted the paint splashes, the dirt, dings and dents the truck had. I use the truck and go to return it. At the return point there was someone else at the front. That person started pointing all the previous defects I had noted and started to say I was the cause for it. Then that the fuel did not match up. At one point it was a shooting match and the owners wife started screaming at her previous front desk girl for taking wrong or inaccurate measurements. She then proceeded to tell her she was screaming at her bc she had to stand me for 10 minutes . During the shooting she was rude unproffesional and even told me to shut my mouth and I was stupid .

Eugene M.
Rating:

Total experience was a good one. From the ladies who helped me at the counter to the truck itself. When I need another truck I will definitely use this location again.

Ronald W.
Rating:

Just a little different on how the rental was handled at a Liquor store. Did not feel confrontable.

Manu P.
Rating:

Customer did not leave a comment.

Sandra U.
Rating:

Customer did not leave a comment.

evan K.
Rating:

The mobile app for 23/7 truck rentals is really buggy and never actually worked for me.

Ifeyinwa A.
Rating:

Customer did not leave a comment.

Michael S.
Rating:

Customer did not leave a comment.

Bianca S.
Rating:

No

Wolfgang S.
Rating:

Customer did not leave a comment.

Paul Y.
Rating:

Customer did not leave a comment.

Dennis K.
Rating:

Customer did not leave a comment.

victor L.
Rating:

My debit card was not accepted I needed to left 100 bugs deposit, the attendant promised me that in the drop off location I will be my money back, today I was in 10075 Arrow Route Rancho Cucamonga CA and the answer was “the cash here belongs to the car wash I need authorization, let me the contract and I call you in 15 minutes” it was 10 am, it has been 10 hours!!

Seunghyeon H.
Rating:

Customer did not leave a comment.

Francisca O.
Rating:

You are doing great. Good customer service experience. Good job

Jacqueline A.
Rating:

Doing Great! Fast, efficient and was very pleased with the follow up call prior to processing my payment.

Joan C.
Rating:

Cashier did not know the process to rent truck to us. Cashier also continuously pushed us to the side to allow other customers in her liquor store to buy drinks/cigarettes/etc before helping us. We had a time limit to meet and were not treated with the correct urgency. Also the location had many people under the influence around the parking lot which made me feel uncomfortable about leaving my car. Will not return to this location.

Mario V.
Rating:

The attendant was very nice but hadn’t been properly trained and took longer than needed to pick up and drop off

Harry K.
Rating:

Everything went fine no problems whatsoever good service Ruby the owner or the owner at the market there took care of me real good and everything will work out perfect no problems whatsoever

Kevin Andre W.
Rating:

Customer did not leave a comment.

beverly H.
Rating:

Customer did not leave a comment.

jose L.
Rating:

Customer did not leave a comment.

Gregory S.
Rating:

Customer did not leave a comment.

Ella C.
Rating:

Provide a secure location to leave a car when using your vans.

Holly B.
Rating:

Customer did not leave a comment.

Georgia B.
Rating:

Parking lot needs to be re-paved. Lots of potholes.

Catherine C.
Rating:

Customer did not leave a comment.

Mandl O.
Rating:

I have moved a lot and rented many uhauls. This was by far the best experience, I was blown away with the customer service, efficient rental process and enjoyed some tacos when I returned the truck. A++

Larry B.
Rating:

Customer did not leave a comment.

Anthony H.
Rating:

Customer did not leave a comment.

Jose Luis R.
Rating:

Customer did not leave a comment.

Nedel O.
Rating:

Customer did not leave a comment.

Lorrie R.
Rating:

Customer did not leave a comment.

Sherry E.
Rating:

One stop was awesome thank you so much

Raven T.
Rating:

Customer did not leave a comment.

Douglas L.
Rating:

The van exterior was dirty. The staff was a bit unorganized. When I returned the car, the staff was on the phone.

No reviews have been submitted for this location.

Back
To Top