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Awkmel T.
Customer Reviews for One Stop Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged $204.74 for smoking inside the truck and I don't even smoke! Completely ridiculous. I received a dirty truck and was fined for it.
ANTONIO N.Location where I rented uhaul it opens at 8am but did not open until 8:45 am. Area is not professional at all.
Isaac Raul V.Very helpful location thanks
Olanrewaju A.The associate's were amazing and so help full
STEVE J.The 20' truck was late for our pick up location @ 3:00pm and the lady still charged me starting @ 3:00pm. The cab of the truck smell extremely bad, and bed of the truck was dirty and sticky. They don't even clean the trucks before handing it to the next customer. The lady in the front counter doesn't know how to do simple math and wanted to charge me double of the miles that I put in.
Ruben P.Everything was fine was Sunday so the office close at 5pm so the return has to be self check out or paid 20 do Xtra, I thought was hard to do it, but was easy to do self check out
Martha O.No problems at all equipment with ready to go fast service no problems
Harry K.After dropping off the truck the woman behind the counter was extremely nice and helpful and even directed me to have a seat in the taqueria. Extremely satisfied!
Mary D.SUPER FRIENDLY SERVICE
ROSA R.Always taken care of quickly no problems owner was very knowledgeable and there were no problems rates were good and I recommend them highly
Harry K.The truck share or whatever it's called wasn't worth the effort it took, u-haul app slow and too needy. The store personnel were better assistance than the app. Next time will go direct.
David V.Great service
Rodrigo C.Excellent service, friendly, helpful people. The website was also really easy to use and I appreciate I could easily change the reservation at any moment.
Scott H.The vehicle has an overly offensive cat urine odor. The odor was so strong that it stay in my clothes way after I got home. I had to immediate shower to get rid of the odor. I can only assume the previous renter had cats or animal in the vehicle and the vehicle was never properly cleaned. The smell was actually a nightmare and I prolong on returning the vehicle cuz I was afraid to sit in the vehicle. The car itself.ran great and the staff service was friendly.
tony U.Very friendly people who are very helpful
Ali A.The truck rented had absolutely no heater. We traveled through California, Arizona, New Mexico and Colorado with temperatures averaging 20 degrees Fahrenheit. I expect compensation for this hardship. The truck had poor steering; the drag link is worn and requires replacement. The headlights are as dim as candlelight. Contact me immediately with confirmation that these items will be addressed or I will contact the Department of Transportation and ensure that it is accomplished. You can contact me by telephone at (970) 799-4087.
Joseph E.Everything was great until it was time to put gas in it I wasted about two dollars worth of gas because it took quite a while for the gas tank to register that it was full.
Jessie H.Great
jonatan J.Great service
Jose P.Nice
diego P.Very friendly and excellent customer service.
Arleyn D.Very happy and satisfied with staff and service thank you.
najeh I.The best customer service available at this location top class
Ramiro S.The vehicle and management exceeded my expectations.
Luther D.They gave me a truck with a leak in the box. Top right corner. I couldn't see it from the ground and there was no way for me to know.
Daniel S.The rudest disrespectful owners of this U-Haul center. The truck gas indicator did not work. We put $10, another $10, gate still didn't move, another $10, then another $10 gauge again did move then another $10 gauge again didn't move until we had to drive about a quarter block then all of a sudden we were at 3/4 tank well we only needed to put half a tank. We show them all five receipts and requested if they could give us a small credit maybe 20 or $30 towards a gas since the gauge was not working. They told us to go get a hose and suck the gas out we were not going to get any credit whatsoever. Yelled at us and told us to get off the property when all we want it was a small credit because their truck was not working. Don't use this place they are either prejudice or they're going to scam you so that they can continue to get the truck back always with more then what you're supposed to put in. Total scam… I will be reporting this to corporate.
Peter G.I was in and out of here with my van rental in less then 10 minutes. Great customer service
Ryan B.Helped us even trash extra stuff wow
diego P.First of all I regret to report that this place has been the worst service I have had, the staff very rude when it comes to delivering the truck and I had to wait 1:30 to pick up my truck, since the U-haul manager In this location he is not there all the time, thanks to that it was very late to finish the things I had to move and I did not reach the day, so it was a waste of time to rent a U-haul ... . I do not know if it is the place where I rent or all U-haul is the same, I do not know if I would rent another truck some day ... very bad experience for me I hope they do something with the manager of that place…
Oscar G.These guys r seriously real good
martin L.Good service
Leaana M.he was just rude and he charged me a service fee which no one else has ever done. didn't like this location
Sandra R.The best customer service
robert N.Thank god they were open on Labor Day the best customer service a customer can get
jacinto A.Perfectly clean truck
justin D.Truck was extremely dirty inside and outside. It was also leaking some kind of fluid very heavy.
Wendy M.Van was very dirty and very sticky. Seems like someone spilled soda all over the place. Not vacuumed at all. I have used uhaul couple times before since im moving a lot. Worst experience with Uhaul.
Hae Yeol P.Great service
MARIANA O.The young lady who helped us at the uHaul location/liquor store was extremely helpful. As helpful as she could be because her computer didn't work. When we returned the van the next day, a different young lady helped and again, the computer did not work but she was just as helpful as the young lady from the day before. So these cashiers have a helpful nature but need to be equipped with the necessary “working†tools to complete these transactions.
Elaine L.Good and very fast service
MARIA G.Nice service
TANLEIA E.The store needs to provide more employees I was in the store for 1hr and 35 minutes waiting while katisha adams was providing services to other customers she only said to wait
LAZARO R.Great service!
Jonathan G.The person at the counter was very nice. The service was perfect . The only thing I didn't like was that the truck was dirty inside and out. The truck smelled like an ash tray . I had to open the windows to make sure I didn't smell the cigarette.
George G.Very good service if only the can further customer service to a professional standard just one more step up dedicated however all was well thank goodness thanks usual ....!!
Hamza A.I was very happy
Paul Z.Great service
ignacio S.Terrible customer service; lack of equipment even with reservation; unprofessional; excessive wait times; difficult parking lot to navigate
CHRISTOPHER R.Decent service
tristan P.I just want to say the owners are literally the nicest people and so easy to do business with. Super communicative and accommodating and honest with their pricing. Would definitely recommend this provider!
Susan A.Very small and busy parking lot means parking is very difficult. Waiting for a spot for a 20' truck could take a while. Location is very easy to see and find from the street. But if there weren't other u-haul trucks parked there, it would have been very difficult to find.
Andrew H.Great
michael S.The best customer service you can get these days Hot guy working there
hillary Z.Amazing location so much helpful
jennifer F.100 percent Awesome! Thank you
SCOTT R.One Stop market was the second location I visited, and service was great. At location 1, I had a bad experience using your app - when trying to go through the after hours check in process, the app told me I had an invalid rental. This was despite the fact that I had spoken to the location manager the day before and had received a text with a reservation confirmation. So, your customer service had to find me another location - this ended up costing me time on a very busy day.
John L.Easy processing, super kind!
SANGYOUN K.nice worker they got a lot of experience ...
paul P.Per mile rate is way to expensive
Clara K.Really Bad service, check level of gas tank, take pictures because they charge you more than what it is, and check the truck from outside just to be sure there is not damages.
JUAN Z.