Customer did not leave a comment.Judith M.
Customer Reviews for One Stop Mart LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I will never use the auto check in service again, and I will never rent from this place either. The people at the store did not know how it worked. It took about 45 minutes to check in, causing me to arrive late for my movers, yet having to pay them for their time. The truck had broken air vents; there was a dirty coffee cup in the glove compartment. The truck only had 1/4 tank of gas to begin with. The whole experience was awful on an already high-stress day of moving. I am not sure I will use Uhaul again. Thanks.Jaimeson L.
Customer did not leave a comment.Ronald P.
Customer did not leave a comment.Erica D.
Customer did not leave a comment.Nicole B.
Espere una hora Y el manager never showup nunca pude agarrar el truckRogelio A.
Customer did not leave a comment.Christy C.
Everything was good n clean.i will rent again in the future.Evelyn O.
The gentleman behind the counter was great and has a great personality! Overall good experience's both times I rented from that location.BARBARAJEANNE L.
the owner is approachable so is his staff. Got in late for the truck pick up but it all took like a breeze including the return. Nice place even friendly people!Ronel G.
Where on thecrecript arevthe charges-would likevthe amounts--you havecall zero charges on he creceipt?Suzan P.
Customer did not leave a comment.richard M.
Dropping it off was very easy. He was confused why I was dropping it off so early and had to explain the initial order was such a mess. I was charged but didn't need it so long. I just wanted out of the store. I will not be using the capital ave location ever again. I am considering never using uhaul period because of my experience.Meghan P.
Very easy rental. Gentleman was very helpful and professionalKristin W.
We did a truck rental and both the owners were more than a huge help! People were very pleasant. Made our trip great!! Tom and Denise Killis Thanks!!Thomas K.
Customer did not leave a comment.MIRSAD O.
Customer did not leave a comment.CELESTE M.
Customer did not leave a comment.Carol F.
I AM UNABLE TO PRINT AN INVOICE, AND SINCE THIS IS A BUSINESS THAT I RENT FOR WE CAN NO LONGER EVER USE UHAUL IF WE CANNOT HAVE AN INVOICE PRINTED, AND NO ONE TO CALL TO FIX THIS EITHER, THIS IS VERY UNPROFESSIONAL OF YOUR COMPANY...JOHNJOHN W.
Customer did not leave a comment.Nataliya K.
The gentleman at this location had no idea what needed to be done to assist me when I dropped off the vehicle. He had me write down the odometer reading and gas level on my own. He did not look at the vehicle once while I was there, therefore I took photos to ensure I wouldn't be charged for accidental damage. On top of this, he never logged that I dropped off the vehicle. The vehicle was due on Sunday by 9am. I dropped it off Saturday at 1pm...and was still charged a $20 late fee. So I contacted the drop off location to plead my case and offer time stamped photos showing it was dropped off on time. They tried to assist, they even called UHaul with me on the line, but I was STILL CHARGED the $20 late fee. Unacceptable.Stephen K.
Have training in proper customer service for regular gas station clerks if there going to be renting a uhaul and will be seen and serve as a representation of your service. I will not be using or recommending U-Haul to anyone.ABDIEL C.
Great service, quick, easy, super owner to work with. Highly recommend. Convenient location.TAMI N.
Customer did not leave a comment.Geoffrey D.
Customer did not leave a comment.Joseph B.
There is nothing to suggest. The gentleman made whole reservation for us. We only needed to give id and credit card. And after only 2 minutes we got the key and id back. Keep it up.Frank C.
Customer did not leave a comment.Ryan M.
This was a very quick check in and return. The staff was very helpful. This is a nice addition to the area.Gregory M.
He openly puts Uhaul service behind everyday convenience store/gas station customers. Observed the owner tell the clerk, â€œUhaul can waitâ€, as I stood there, receiving no acknowledgment of my presence or even the fact that I had ears and heard what he said. Extremely rude. Won't even return there for gas. The clerk who actually who waited on me was relatively friendly though.Gregory M.
Customer did not leave a comment.Barbara K.
Well, I was harassed by the man who appeared to own the gas station, at North Turnpike Road in Wallingford, for DARING to park my car in one of the eight spots there. He argued with me and told me I needed to have asked him for permission to leave my car there while I was using a rented uhaul. I was verbally assaulted by him in front of my young sons. Also, I was charged $39 for what was reserved at $19.99. NEVER again. I do not recommend using this business.Greg C.
Customer did not leave a comment.Alan T.
Customer did not leave a comment.lynn O.
Customer did not leave a comment.glenn S.
Train 3rd party dealers on the ins and outs of the app! This experience was terrible and highly unprofessional.Mary T.
Customer did not leave a comment.Heather R.
I suggest to train your other location employees with this location manager/employee, so everyone start only trusting on uhaul. Any ways good luck to uhaul.Frank C.
The store manager who handled the return was outstanding.Mark D.
Customer did not leave a comment.Tom S.
Customer did not leave a comment.Roberto C.
This part was fairly easy since by then I had the app. More tedious than I expected, but not bad.Mark D.
Customer did not leave a comment.ZACHARY THOMAS M.
Counter service extremely helpful and friendly.Joseph D.
Customer did not leave a comment.Brian T.
Customer did not leave a comment.Grant C.
The truck leaked water pretty badly. We moved them in last week and they are still not able to sleep on the mattress and boxspring because they are soaked!Tim K.
When I got there to pick up the truck it wasn't for gas it was 3/4 of a tank I want about maybe 4050 miles at the most I want to go back to bill was almost $200 which I thought was crazy I didn't go that far but I guess these rated me from a full tank of gas not a 3/4 of a tank so I will still cost me like 100 bucks I didn't go if I want 40 miles in 1 to 4 and I was only gone for 2 1/2 hours three hours at the most then no I don't think I'll ever use you all again occurs stuff on my backWalter D.
Customer did not leave a comment.David K.