I had my reserved vehicle changed multiple times, did not receive the truck reserved, was told a hour before pick up I needed to travel 40 min each way to pick up a larger truck in a different city, was charged for extra miles as a result, did not receive the equipment requested, staff at New London and Waupaca were rude.
RAE J
New London Rentals & Lodging
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New London, WI 54961
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Pickup was very confusing, and it took about 6 hours post pickup to hear anything from them. The number to call was unhelpful. We’re just glad that everything ended up working out in the end.
Jeffrey SNot very good at speaking English
KENNETH BIt took them a bit to find my appliance dolly, but otherwise the employee was friendly and helpful. I consider that the franchise owners training responsibility.
MARK HThe gas tank was not full when I picked up the truck. It was a quarter a tank empty, but I was not able to let anyone know, so I paid extra when I dropped it off with a quarter of a tank low.
DEBRA G