Customer Reviews for One Stop Shipping Logistics
(U-Haul Neighborhood Dealer)

68 reviews

79-17 Cypress Ave   Glendale, NY 11385

(347) 763-4357

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 11 am - 5 pm

Services at this Location:

Contact Us

(347) 763-4357

79-17 Cypress Ave
Glendale, NY 11385

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 11 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Khaled M. 
Rating:
1.0

Customer did not leave a comment.

Giancarlo D. 
Rating:
5.0

I had trouble with the app and ended up getting a late charge even though I returned the truck on time. The guy at the location was understanding and helpful, but when I reached out to uhaul about the error (on his suggestion) I didn't get any response (it has been almost a week). If nothing else I strongly recommend including an option in check out for people who drop off their keys before realizing they need to take a picture of the odomitor etc so that they can properly check out. Frustrated and disappointed in the UI.

Eliot W. 
Rating:
2.0

When we arrived location was closed. Opened late. Did not have the truck we ordered, gave us a van .

Clark M. 
Rating:
1.0

Uhaul broke down in the middle of a main road. Totally dead, battery died. No one came to help for 90minutes.

Giavanna P. 
Rating:
5.0

Customer did not leave a comment.

Wanda R. 
Rating:
5.0

Customer did not leave a comment.

KEIRON C. 
Rating:
3.0

Customer did not leave a comment.

RICHARD V. 
Rating:
2.0

I rented a dolly that was supposed to be already in the van when I went to pick it up before store operating hours. My reservation was for 9:30am. I showed up at 11am to pickup the van and the guy got there by 12pm when the store was supposed to open at 11am. He didn't put the dolly in the van the day before. If had showed up there at 9:30am, what was I supposed to do? Leave without the dolly. So he didn't put the dolly in the van the night before and then he just gave it to me and made me push it to the van 3 blocks away under the rain while carrying an umbrella and a bag. Then when I got to the van, it was a bigger van than the one I rented, which I didn't feel comfortable driving and then said he didn't have anything else. If you cannot offer your clients what they request, you should close your damn business.

Dileydi C. 
Rating:
3.0

The truck I reserved was over an hour late. I also think its pretty inconvenient that the customer has to find legal street parking.

Michelle I. 
Rating:
5.0

Hi. So I put the keys in the Dropbox before o could take all the pics. But I promise everything is right even though I don't have the info on the odometer. I drove 3 miles or less and I put gas in the tank and left it exactly how I found it.

Alexander B. 
Rating:
4.0

Pick up drop off was a little tricky but considering the busy area the office is located in it was well handled.

Michael B. 
Rating:
5.0

Good service. I love it..

MARIELI D. 
Rating:
5.0

Customer did not leave a comment.

Gaetano S. 
Rating:
5.0

Customer did not leave a comment.

Deanna M. 
Rating:
5.0

Customer did not leave a comment.

Alexander C. 
Rating:
4.0

Customer did not leave a comment.

GAVENSON J. 
Rating:
5.0

Customer did not leave a comment.

Jessica T. 
Rating:
5.0

Nice service located glendale

Florian G. 
Rating:
3.0

Customer did not leave a comment.

Alejandra P. 
Rating:
5.0

The men who helped us were very kind, helpful, patient, and accommodating. Would definitely recommend!

Jordi A. 
Rating:
5.0

Have some 4 wheel platform dollies on hand would be convenient.

Mark S. 
Rating:
1.0

Have a lot where we can return the rental

LUISMANUEL R. 
Rating:
1.0

Customer did not leave a comment.

Cristopher T. 
Rating:
3.0

The two dollys I ordered didn't come with the uhual that's the only thing that was wrong everything else was fine

Jean R. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL S. 
Rating:
5.0

None

LAURAA F. 
Rating:
2.0

Make sure the lock box is well maintained so that keys are accessible for early morning pickups. I had to wait an over an hour to get the key. Also it's a little inconvenient to have to walk back and forth to truck and the key box when the vehicle is parked far away. The app checkin starts at the office—sends the customer to the vehicle to confirm with pictures—then back to the office to get key out of box.

James H. 
Rating:
4.0

Customer did not leave a comment.

RAYMONDJ C. 
Rating:
3.0

When I tried to drop the car off at the designated location the web site wasn't working. It kept asking me to share my location but even after I followed the step by step directions it wouldn't work. I hope I don't get charged a fee for improper returning when I spent 45 minutes trying to get it to work.

KRYSTALL L. 
Rating:
4.0

The only thing , is the exterior of van was dirty . The windows were so dirty I couldnt see through them

Gary P. 
Rating:
4.0

Customer did not leave a comment.

Sylvia B. 
Rating:
4.0

Was good just problem with parking when late. But they are really good

PIOTRLUKASZ W. 
Rating:
5.0

Customer did not leave a comment.

JOEMANUEL F. 
Rating:
3.0

Customer did not leave a comment.

jimmy K. 
Rating:
3.0

Place was supposed to be open at 10 am me and another customer waited until 10:30am. I Was in able to pick up the appliance dolly that I requested to rent

John H. 
Rating:
5.0

Very helpful and friendly staff. Quick and efficient.

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

Customer did not leave a comment.

RAUL V. 
Rating:
1.0

Directions for pick up while closed were not accurate.

Michelle T. 
Rating:
3.0

My rating is not a reflection of the service I received, but a reflection of the location. This Uhaul location parks its vehicles in an area that felt very unsafe to me. It was after dark when I returned my van (obviously not their fault) and I had to park this van on a poorly lit and isolated street. As a female Uhaul customer, I felt very scared for my safety.

CAREYANN G. 
Rating:
1.0

Have someone at the location everyone thinks doing it on line is easier but it's more difficult

Edward K. 
Rating:
1.0

No enough information for customer, they just want to make the sale, but at the end the customer has a bad experience like me! 👎

MIGUEL G. 
Rating:
2.0

Customer did not leave a comment.

TARGELIO C. 
Rating:
5.0

Customer did not leave a comment.

Ruben G. 
Rating:
5.0

Everything went smoothly and quickly. Would use this location again.

ROBIN E. 
Rating:
1.0

Remove this location.

Freddy T. 
Rating:
1.0

Terrible.

ALEXANDRA A. 
Rating:
2.0

Customer did not leave a comment.

Isaiah S. 
Rating:
1.0

Equipment was a peace of junk…when you drive At speed of 35 miles to 55 and you apply the foot brake stearin wheel shakes violently… This is not a safe van for long distance move. Branko Malkovich

BANKO M. 
Rating:
2.0

Customer did not leave a comment.

Evelio F. 
Rating:
5.0

The sigh up was a bit difficult however it was my first time. In future things should go much faster.

John L. 
Rating:
5.0

I'd asked for furniture dollies and protective pads, I got nothing, I was trying to help the movers with the dollies to male it easier.

Raul N. 
Rating:
1.0

Customer did not leave a comment.

SCOTTSLAGIAN B. 
Rating:
1.0

First of all this location had no indication that I could get my uhaul here other than a key box and a banner on the gate. Not a truck in sight. When I checked in on the app the message was that the trucks are on the left side of the flower shop (which is right next door) in a parking lot. I went up and down the neighboring block and saw 0 trucks. Someone who must have lived in the area asked me if I was looking for a uhual. When I said yes they directed me to blocks down and to the left to an empty side street that had like 5 uhual trucks parked there. This meant I had to go 2 blocks away, fins my truck, walk to blocks back to get the key, then walk back to the truck again after the message was that the truck was right around the corner. If that wasn't unprofessional enough, upon returning the truck I left it in the exact same spot where I found it and went to drop off the key but uhual required photos which meant I had to take multiple trips to and from the truck and key box because the GPS wouldn't recognize me in front of the key box whenever I pressed continue since I had to walk 2 blocks away each time to the truck. This was a horrible experience from the location and ill be sure to send people elsewhere. The key box was attached to a huge empty lot with maybe 2 cars in the back maybe they should have some common sense and put the trucks there or at the very least let people know what they are in for and not have a false location of the truck online.

Michael D. 
Rating:
1.0

Customer did not leave a comment.

James D. 
Rating:
5.0

I called the local number and the person answering the phone was extremely helpful, each time. I will definitely go there again and recommend my friends to do so as well.

KARIS G. 
Rating:
1.0

Their is not a business there at the location. No signs, nothing. It was like gps was playing a joke. It wasn't clear who to call or how to even find the truck or get the keys. By absolute chance a uhaul employee happened to be there messing with the key box. Had he not been a really nice and helpful guy I would have just given up and left without a truck. The truck had a broken driver side mirror. How illegal do you think that is? How dangerous for me? How do you think that would go over in court if their was an accident. Give me my money back. Uhaul is terrible. Truly an awful experience. You should be ashamed of how bad that was. Is.

Ryan S. 
Rating:
2.0

uhaul was fine, the truck itself and miranda from uhaul customer service was great. but the pick up location mateo express was horrible and their customer service was the worst ever. They used foul language in broken english and in spanish. i arrived 15 minutes early and they had no clue where the truck i rented was. i walked around the neighborhood an entire waste of time hour and mateo express though it was funny and so rude and unproffessional over the phone. they have one location on the app which is a empty lot with a sign that says mateo express and when you call them , they tell you walk around the neighborhood and look for the vehicle and " so what if your wasting your time searching, thats life", along with the bilingual super foul language. i wasted a whole hour the morning of the move along with being insulted over the phone when trying to get assistance from mateo express which is supposed to have the location of the uhaul trucks

FRANCISCO R. 
Rating:
1.0

Couldn't find the truck for two hours. Put me two hours behind schedule then you guys tried to charge me for the time I couldn't find the truck bc you didn't have a physical store location. Ended up being half mile down the road, mind you I'm in NYC in the Warehouse areas/train track areas where there is an abundance of cars. One other group that was there before us gave up out of frustration. You've not only wasted my money but my time and made my move in way more stressful than it needed to be

charles ryan E. 
Rating:
5.0

Cont w the same service

LUIS M. 
Rating:
1.0

Last time they charged me for the fuel however I left the gas level as I received it Sometimes It very hard to find the truck and drop off the truck because they don't have parking lot

Antonyous S. 
Rating:
2.0

Since the rental van was not a the site indicated (the lot was closed) they should let the customer know where is the van located. It took me 1 hour and 20 minutes to locate the van (3 phone calls).

rafael torres D. 
Rating:
1.0

Have an in door office, clean the truck cab out, its Covid. I did not enjoy the surprise internet check in / out process. Great customer service on the phone though.. he knew what he was talking about.

JAMES R. 
Rating:
1.0

The car was so dirty and the engine has a very his sound and the truck was moving very slow. There was no customer service on that location and no instructions, not even a sign to help people find the place.

Eyhab W. 
Rating:
1.0

This was literally the worst rental vehicle experience ever. I'm almost impressed with how terrible a company this is.

Daniel P. 
Rating:
1.0

this was ridiculous, i booked 4 weeks in advance and the owner of this "lot" didn't bother to put the keys in the lockbox for my 8:30am pick up. He said he didn't see any uhaul bookings an that's why he didn't leave the keys for pick up. i stood in the cold and rain waiting over an hour talking to multiple U haul contacts who then contacted the space owner who came with the keys then. he did not have the correct trolleys for me either. i missed my move in window with the freight elevator in my building and had to empty my belongings back into a storage unit after taking it out that morning, to have to organize a move in again next week. this is highly unacceptable. im still waiting for a call back from uhaul to discuss my complaint

mark K. 
Rating:
5.0

Customer did not leave a comment.

Judith G. 
No reviews have been submitted for this location.

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