Customer Reviews for One Stop Shop
(U-Haul Neighborhood Dealer)

Rating:

1.0

Truck leaked and my couch and a bunch of boxes got wet, the location of drop off and pick up were courteous. The truck battery was also bad.

Rating:

5.0

I don’t normally take the time to comment, but I have to for this rental. Firstly, I had my rental set up for Thursday morning pickup. I was ahead of schedule, called and talked to Joey at One Stop Shop. He got my pickup moved up to Wednesday evening. Great. When I got there it was dark and raining. Without hesitation Joey went into action and helped me hook up and finished the rental paperwork quickly, again in a dark and rainy night. He walked me through all the strapping, and connected all the safety gear. Did I say it was RAINING? He didn’t hesitate to make sure I was good to go and sent me off with “Safe travels, call if you need anything”. I wish all customer service was done this way. Joey deserves a raise and an “atta-boy” from his higher ups, if not the CEO. I didn’t catch his last name, but there can’t be too many Joeys - find him and recognize his service to your company. I owned a company, and have supervised crews operating a nuclear reactor, and believe me when I tell you you are lucky to have Joey working for you. Respectfully, Dave McConnell.

Rating:

5.0

Continue to do a great job!

Rating:

3.0

The location was convenient and had the equipment I needed. The staff hardly spoke English. The equipment was a flatbed trailer, and the top was covered in oil. I mentioned it to the guy and he seemed like it was no problem.

Rating:

3.0

Drop off was at a local gas station. Honestly, the store itself was small and very cluttered but that shouldnt be an issue with anyone as it is just a drop-off location. The gentleman who worked with me was very personable and friendly. The return process was very easy.