Improve simplicity of U-Haul drop off, website did not workKATHERINE B.
Customer Reviews for One Stop Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LISA M.
Customer did not leave a comment.Rebecca M.
They Charged me more than $50.00 just because the furniture pads were not fold and we did not sweeped the truck. First of all those people never said anything about sweep or fold blankets, yes blankets. They did not give me furniture pads, they gave me a type of blankets that are used in the ambulance or in ER, those are disposible blankets. Secondly I asked the person who received the truck back, if he wanted to check everything and see if all the equipment was correct and the guy was so busy talking by phone and he answered no, i do not need to check just give me back the truck key. As I was told i had to pay the extra milles and put the gas back that was used, and I did. Then the guy who did not want to check the truck, called me for telling me that the blankets wwere not fold and that he will not charge me for those, but he did. The way he treated me was so humilliated and horrible.Claudia F.
Sal was great!MATEO N.
Not charge for gas when the customer refills the tank. My Uhaul representative realized the problem and credited my account. On the receipt it says I was charged $22 for not replacing my gas,h however, the charge was not added to the total cost.CHRISTOPHER D.
Sal was a saint. He was extremely helpful when the uhaul site was not operating properly. We would rent again just because of Sal who went over and above to help us both when we picked and returned the truckJohn D.
Customer did not leave a comment.MICHAEL P.
This is my second time renting from this facility, dirty equipment both times, I would expect more attention to this matter since there is a virus killing people.Fernando H.
Vehicle was dirty inside and out, I had to wipe before driving beacause of covid concerning, other than that, it was a nice experience, fast and clear service, I will definitely use this location againFernando H.
Sal is great customer service.DONALISA S.
Salvador and Shiela were amazing help and were able to accommodate my last minute needs with no hesitation what so ever. Thank you guys for the great quality customer service. 11/10 starsJARED B.
Front desk attendants were exellent with helping me get a rental truck, made it quick and easy.Casey K.
Great customer serviceJEANNETTE S.
Unfortunately I don't remember the gentleman's name who I rented from, but he was extremely helpful and provided some of the best customer I've ever hadNATHANALAN S.
Customer did not leave a comment.Alexis H.
Customer did not leave a comment.Paula P.
Moving can be scary for a single mom,but you guys are so flexible and helpful. Sheilak was by far the most helpful and professional front desk employee. With the pandemic we all have to be cautious,so I called and sadly didn't have a reservation but the 10 foot Uhaul I needed was available so I was helped and felt so happy.LUZ A.
Sal was very helpfulChuong T.
Site staff was really helpful, but the 24 access was atrocious. Someone called and said it was not set up. I get there and am told to use the site app to get a code to lock box. Site app says I'm checked in without any code. Tried several times. Nice clerk helped me out and saved my day. Self access process and website, terrible.BRUCE S.
Everything was great.Daniel P.
Customer did not leave a comment.Steven G.
Explain the fees involved. ALL THE FEESRaymond B.
Customer did not leave a comment.Judy M.
Nothing we can think of to improve your service. We were super-impressed with how easy it was to rent a truck through you guys. Very convenient & well- managed.Jim C.
Thank you.....RUBEN A.
Honestly I think it was too much for in town moving. But overall staff at this location was great.Gloria T.
Customer did not leave a comment.ANTHONY G.
Phone App needs improvement. App kept crashing.Kevin M.
Customer did not leave a comment.Hetzel J.
Great location. Great customer service and a clean , well maintained vehicle. Thanks muchlee J.
Sheila and Sandoval were great!Allen P.
This location is my go-to. They are helpful and friendly and make the entire experience easy.KAMI K.
Sal was absolutely awesome and made our experience so smooth and easy! He was knowledgeable and helpful and this service will definitely recommended to all of my friends and family!Thomas D.
After having a horrible time getting this truck, it was nice to have a nice person and a clean location do the return.Diane H.
Customer did not leave a comment.NIDIA G.
Great serviceLaurent C.
Customer did not leave a comment.David H.
The U-Haul was incredibly dirty - dried mud and dirt all over the interior, and on the steps, and in the cab of the van.CANDACE R.
The Mobile App Glitched and Was Not Easy to Accomplish. However Salvador's Customer Service Was 100%. He Was Super Helpful and Calm and Informative. Thank You Sal !David A.
Sheila was exceedingly helpful, very attentive with great follow-thru. She was a pleasure to work with, and made the truck rental easy.Gregory G.
U-haul was supposed to give me a key pad # to get the key. When the local vendor sent me a text message the link said error. When I returned the van, the local vendor said she sent me a receipt and I did not get it for several hours. She said if I do not get it to contact U-Haul and if I have any questions about the receipt to contact U-Haul. The local vendor kept sending me back to U-Haul. When I got my receipt I was charged $30.00 for a fuel fill up service. When I made my reservations no one mentioned the fuel fill up service fee and when I picked up the van the local vendor did not mention it either. I am requesting a refund of the $30.00 service fee and do not want to be in the middle of U-Haul and the local dealer.Roy G.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Derek N.
Saul was extremely kind and helpful. Excellent customer service skills.Madison H.
Sal was very helpful and went above and beyond for me when returning my rental here.Allison C.
Customer did not leave a comment.Craig C.
This is the second time I've used this location and both times were a great experience. Sal was the rep there and a great person, customer friendly, professional and does his job well.JOHN H.
Great customer serviceâ€¦ Thank you!Mary M.
Customer did not leave a comment.MICHAEL B.
The lady that helped us was very nice and explained everythingArgelia L.
Customer did not leave a comment.KENNETH B.
The only problem is the incredible wait time ALWAYS when calling. The staff was pleasant.John H.
The customer service rep Sal was very helpful and made sure the truck was cleaned after I mentioned it was dirty when we arrived for the pick up. He was able to answer all my questions and made dropping the truck off at the end very easy.Scott M.
Great guys! Very efficientterri P.
I was on hold for over an hour on the uhaul line , finLly went there to get service. Phone line for uhaul sucks!beverly W.
Customer did not leave a comment.Jim K.
There were only 2 parking spots at this location and only 1 was open when I returned the van; it was too tight for parking a large van. I had to wait until the person left to park in the one space the van could fit in. Also the online check in process was inconvenient - much of it could have been done prior to arrival to avoid delays (I had a limited time situation) and/or at least inform the renter IN ADVANCE that they will need to provide passport info or 2 contacts who will be IMMEDIATELY available for a phone call from UHaul. A lot of my contacts were unavailable mid-day during the week to answer a call from U Haul- an unknown number to them, so it again delayed the check in process. Had I known this would be required, I could have had my passport info handy. On the bright side, the woman working the storage location was very helpful and pleasant.Karen H.
Customer did not leave a comment.Stephen R.
Nothing! I had a wonderful first-time experience with zero problems.Taylor B.
Customer did not leave a comment.Juan M.
Very goodDiego S.
Customer did not leave a comment.Katie R.
Customer did not leave a comment.Christine L.
Keep up the good work ??Gustavo V.
The staff at the pickup location, One Stop Storage, was *excellent.* Could not be more patient or more friendly. My only criticism concerns the U-haul app. I had originally tired to rent and pick up this truck using the app, rather than the staff at the pick-up location. My experience with the app was terrible. It demanded the name and phone number of a person to contact in the event the truck was returned late. That's fine. After someone called and spoke to this person, the app demanded the name and phone number of another person. This was overkill. U-haul already had my contact information, credit card number, drivers license (front and back), a photo of my face, confirmed location, and had spoken to a second person who confirmed that I'm renting the truck. Why do I have to bother a third person, who isn't even involved with this transaction? One of your representatives called me and claimed to be unable to waive this requirement without speaking to a manager. I ended up cancelling the reservation with the app because the very helpful staff at One Stop Storage volunteered to rent me the truck through their system instead. The U-Haul app was an example of technology making things much harder than it needs to be. I recommend just having One Stop Storage help you. I'd also consider renting a storage unit there as the place looks clean and well run.Carlton M.
No improvement necessaryVu T.
You all do a great job. From renting in Orange and working with Alfred and dropping off on Citrus Rd. Goodyear.Monica H.
Salvador was fantastic... he's a keeper, give him a raise!Martin W.
Great, friendly service.Troy M.
Customer did not leave a comment.john D.
you can not overcharge your customers for your faulty app I was charged $4,000 because your application claims I drove 4000 miles in a day and a half. Your supervisor said that I need to provide proof that I didn't drive 4000 miles they refused to refund the money. Completely unacceptable your app is supposed to have the photos I took regardless of whether I agreed to the mileage that was on the app I had no choice or it wouldn't rent the truck.Philip G.
Customer did not leave a comment.john D.
Salvador is the best! Professional, and very communicative. I definitely recommend him and this location to friends and family, his customer service is A+. Super friendly, and takes care of his customers. I will definitely go to him when I need anything moving related.Daniel G.
Make pick up hours earlier... they open at 915, ridiculous. I've rented uhaul at least 3 times but I had to start the process as if I was first timer and go through all the steps. They couldn't take my payment over the phone I had to go in. Gas for just over 1/8th of a tank was $47... $6 per gallon...seriously?Martin W.
Customer did not leave a comment.jim R.
Personal was great location is good but the truck we got smell like an ashtray!!!!Iliana G.
Absolutely fantastic experience! Will use again and recommend. Staff on-site was also extremely pleasant and helpful.Amanda W.
Customer services is very bad because when I return the truck on time and clean the office was close I dropped the key in the box and they charged me more for no reason always be careful about the u Hal company they rub youMOHAMMAD N.
Salvador has very friendly & extremely helpful. Very nice doing business with him.calvin S.
Customer did not leave a comment.Celina R.
Customer did not leave a comment.Fransico N.
Thank you to Sal for helping us!Chase S.
I had the best experience renting a moving van today! Awesome customer service. Very helpful and professional. I will return.kathy W.
Location for pickup was not the issue. I had reservations for Saturday morning. From Friday Morning until Saturday afternoon I was told to go to 4 different locations. Each time I called to confirm there was a truck for me at the new location, the salesperson at that pickup point didn't know anything about my coming there, nor did they have a truck for me. Finally at 4 pm Saturday I was sent to yet a 4rh location, when even tho they had no knowledge I was sent to them, they happened to have a truck for me. I was given partial credit for my headache, but stress of the possibility not getting a truck was ridiculous. Shiela Keifer at Storage experts came thru and she was very efficient getting me out of there with a truck. I can't say I got the same customer service from any of the other locations. I'm not sure why I got jerked around so much when I had reserved and paid for the truck ahead of time.Karla L.
Improve customer service. The problem started when my U-haul reservation failed to give me a pin # to retrieve my key for express check out. I tried logging in to my account to get the number, tried calling Uhaul directly but the only way the problem could be resolved was by an on-site employee. This business is a storage facility and it was a busy Saturday morning with ONE person working. It took us nearly an hour to get the reservation straightened out, get the pin number and get the truck. Nightmare.PAGE S.
I was lucky to get a same day, one way rental. Salvador was extremely helpful at this location. The truck bed wasn't completely clean, and had pet hair. Quick work of sweeping was required before we loaded. After several phone calls and transfers I was still not able to get any idea of when the truck serviced last. It seems Uhaul, relies on customer participation to know when service may be required? Service information, I thought should be readily available to the customer, imo.Lorraine S.
Customer did not leave a comment.Ryne K.
Customer did not leave a comment.Andy G.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Michael H.
The personnel were very friendly and professional. It was so nice have 2 people working the registers because it takes a while to rent a Uhaul.Staci H.
You guys don't have to do anything, personnel is friendly & great service Thank you ????Eliazar E.
Customer did not leave a comment.Kirby U.
Customer did not leave a comment.Richard B.
Sheila was amazing and so knowledgeable and friendly that I would recommend friends and familyLashana L.
The gentleman who assisted me today was an absolute delight. He was courteous and tentative and extremely polite. I believe that the customer service industry in these times is lacking all of the above things and when we come across a great experience, it should be acknowledged, not just when we have a poor one. Thank you to the very kind man who made my experience at U-Haul today, a seamless one for me, especially because I was doing it on my own. Your efforts are much appreciated.Shelly L.
Customer did not leave a comment.Kathryn M.
More parking spacesCandace S.