They Charged me more than $50.00 just because the furniture pads were not fold and we did not sweeped the truck. First of all those people never said anything about sweep or fold blankets, yes blankets. They did not give me furniture pads, they gave me a type of blankets that are used in the ambulance or in ER, those are disposible blankets. Secondly I asked the person who received the truck back, if he wanted to check everything and see if all the equipment was correct and the guy was so busy talking by phone and he answered no, i do not need to check just give me back the truck key. As I was told i had to pay the extra milles and put the gas back that was used, and I did. Then the guy who did not want to check the truck, called me for telling me that the blankets wwere not fold and that he will not charge me for those, but he did. The way he treated me was so humilliated and horrible.Claudia F.
Trailer Rental & Towing in Orange, CA at One Stop Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Orange, CA 92867
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Sal was great!MATEO N.
Not charge for gas when the customer refills the tank. My Uhaul representative realized the problem and credited my account. On the receipt it says I was charged $22 for not replacing my gas,h however, the charge was not added to the total cost.CHRISTOPHER D.
Sal was a saint. He was extremely helpful when the uhaul site was not operating properly. We would rent again just because of Sal who went over and above to help us both when we picked and returned the truckJohn D.
This is my second time renting from this facility, dirty equipment both times, I would expect more attention to this matter since there is a virus killing people.Fernando H.
Vehicle was dirty inside and out, I had to wipe before driving beacause of covid concerning, other than that, it was a nice experience, fast and clear service, I will definitely use this location againFernando H.
Sal is great customer service.DONALISA S.
Salvador and Shiela were amazing help and were able to accommodate my last minute needs with no hesitation what so ever. Thank you guys for the great quality customer service. 11/10 starsJARED B.
Front desk attendants were exellent with helping me get a rental truck, made it quick and easy.Casey K.
Great customer serviceJEANNETTE S.
Unfortunately I don't remember the gentleman's name who I rented from, but he was extremely helpful and provided some of the best customer I've ever hadNATHANALAN S.
Moving can be scary for a single mom,but you guys are so flexible and helpful. Sheilak was by far the most helpful and professional front desk employee. With the pandemic we all have to be cautious,so I called and sadly didn't have a reservation but the 10 foot Uhaul I needed was available so I was helped and felt so happy.LUZ A.
Sal was very helpfulChuong T.
Site staff was really helpful, but the 24 access was atrocious. Someone called and said it was not set up. I get there and am told to use the site app to get a code to lock box. Site app says I'm checked in without any code. Tried several times. Nice clerk helped me out and saved my day. Self access process and website, terrible.BRUCE S.
Everything was great.Daniel P.
Explain the fees involved. ALL THE FEESRaymond B.
Nothing we can think of to improve your service. We were super-impressed with how easy it was to rent a truck through you guys. Very convenient & well- managed.Jim C.
Thank you.....RUBEN A.
Honestly I think it was too much for in town moving. But overall staff at this location was great.Gloria T.
Phone App needs improvement. App kept crashing.Kevin M.
Great location. Great customer service and a clean , well maintained vehicle. Thanks muchlee J.
Sheila and Sandoval were great!Allen P.
This location is my go-to. They are helpful and friendly and make the entire experience easy.KAMI K.
Sal was absolutely awesome and made our experience so smooth and easy! He was knowledgeable and helpful and this service will definitely recommended to all of my friends and family!Thomas D.
After having a horrible time getting this truck, it was nice to have a nice person and a clean location do the return.Diane H.