I have never been here before and it was 1st time in Spokane. This place is hard core repair shop and they were busy turning wrenches. They informed me it was self service check and pointed me to where to park the trailer. There is not a lot of room to maneuver, E. Illinois Ave is is busy, awkward access. Bottom line its not what I was expecting and I did not know about the self check in. Phone reception was not good and the U-Haul app was not behaving. The guys were nice enough but they were involved with non U-Haul work. After I successfully backed the trailer into the spot, the main mechanic came out helped me check in the trailer, He was a nice about it and made the closure seem complete.. In the future - inform customers about the self check in and make sure they know how to do it. The guys at One point were cool.
PAUL F
Customer Reviews for Onpoint Trailer Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pickup went fine, they did not have the equipment requested. Drop off is another story. The process is not as clear as it should be.
ROBERT GHad difficulties using the Uhaul app to return the equipment. fortunately the staff was very kind to lend a hand
JohnWind R