Location lacked signage. Truck was not clean.
Amanda K
Customer Reviews for Ontario Truck
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul personnel not present. Self-checkout was difficult and not at all user friendly. No supplies (mats) were available at this location, and I had to drive to another location to get the mats. Turns out I was apparently directed to this location (Ontario Truck) in error in the U-Haul text message. At least according to the service agent at the corporate store.. Personnel at the corporate store in Mansfield were able to sort things out and finally get me on the road more than an hour late.
TERRY LAllow enough miles to get to your location and then take the truck to where they want you to drop it off at. We had to pay 100 extra because they didn’t give us miles to take truck to the location!!!
David SHours for pickup of vehicles are somewhat limited.
TERRY LAgain, great customer service!
John HThe helpfulness of the gentleman at this location was true customer service.
John HThe representative was very helpful not only in accepting accepting our drop off when he couldn’t find the reservation, but also in confirming we didn’t receive what we paid for. He was understanding and helpful in taking the time to clear up the issue.
John HI asked and paid for a furniture dolly, but was given the smaller dolly. Therefore everything had to be carried, and multiple items were over 100 lbs. It would be great if what I asked for and paid for had been in the truck.
Tanner DFix the bugs on the U-Haul website. The whole process takes entirely too long for the end user as well as the employee doing the operation
REBECCA FNo drop off paper work. Corporate calling me to ask where I dropped the unit off at a week later
JAMES RNothing. everyone was great, kind and helpful
Diana SThe guys were nice but the truck had to be cleaned right before our reservation time and the inside was wet when we got it. Nobody wants to load their stuff into a wet truck.
Kristine TI did for in town pick up! Then I had to drive 15 miles away for them not to have a uhaul ready.. Then I had to drive to another location which was still 15 miles from my town. So I had to pay for extra 15 miles.. Returned it to and had 11 miles left and I had no reimbursement for the miles I did not use. Doesn’t seem to be fair to me.. It’s a lot of money to move, every little bit counts.. 10.00 is 10.00 that will buy some groceries.. or the extra money towards a bill..
Vickie DExcellent services
JASHVANTKUMARM PMake sure trash from previous renter is not stashed behind the seats. :) .. but overall, pleasant experience.
KARISSA GDo not change delivery destinations without first consulting customer.
Richard ONo comment
Ivan SWhen asked if you want moving insurance and say no and they STILL charge you...... not happy!!!
JENNIFER LThe guys there were really great and I will recommend them to anyone!!!
Clarence Overy difficult to find no other trailers or trucks visible
Steven Sok
conrad vMatt and Mike were so Awesome!!!! I love these guys here!!!! I recommend this place to anyone who needs a uhaul for all their needs!!!!!
Cathy SThis entire process of renting a U-Haul was a disaster from the beginning. We rented a U-Haul from online, then had to speak to two different people who were having technical issues. By the time we finally got the U-Haul scheduled, we had no idea where to even pick up the U-Haul and they had the time incorrect. On the day we went to pick up the U-Haul the truck was blocked in by another U-Haul nor did we know where the keys were. The online e-check in says it was completed on our end, but did not complete on U-Haul's end. I would not recommend this U-Haul company to anyone. We were told this U-Haul location was new but we went through many hoops to just rent a truck to move things for less than 4 hours.
robert t