The process of picking up a U-Haul truck via the mobile app should be a convenience. It is a nightmare. I was forced to go to this location from my original pick up location because of unavailability. The fact that I had to sit outside an industrial area lot for nearly ten minutes awaiting an "approval" from the mobile app was ridiculous. The instructions were not clear. When I called the original U-Haul location - I was put on hold and forgotten in which I called back from a different cell phone and was helped right away. In addition, because of my changed pick-up location I got lost getting back to my destination which resulted in my being charged additional mileage. Worst experience with U-Haul ever.
CYNTHIA E
Ontario Truck Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ontario, OH 44906
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Location lacked signage. Truck was not clean.
Amanda KU-Haul personnel not present. Self-checkout was difficult and not at all user friendly. No supplies (mats) were available at this location, and I had to drive to another location to get the mats. Turns out I was apparently directed to this location (Ontario Truck) in error in the U-Haul text message. At least according to the service agent at the corporate store.. Personnel at the corporate store in Mansfield were able to sort things out and finally get me on the road more than an hour late.
TERRY LAllow enough miles to get to your location and then take the truck to where they want you to drop it off at. We had to pay 100 extra because they didn’t give us miles to take truck to the location!!!
David SHours for pickup of vehicles are somewhat limited.
TERRY L