When we arrived, we had problems with the online process. Once we got past that the truck we were assigned was parked too close to another U-Haul van to the point if we had gotten in it, we would’ve done damage to both vehicles. Once we were assigned a new rental due to not being able to get into the first one, we arrived at our destination and was unable to access the lock on the back of the truck. when we called in, we were given the lock code, but it was wrong. It was to the first truck we rented. We waited 30 minutes before we were able to get in. once we were done picking up what we needed, We went to return the truck to the address sent by text. We arrived at 5:13 on Sunday and dropped off the truck. On Tuesday, I received a call just after 8 o’clock saying I did not drop off the truck in time which was untrue. The person on the phone said she’d call the location and have them check in the truck. Next thing I know I’m being billed for a second time stating that I didn’t turn in the truck until after 10 the next day, again untrue. Then I get billed an additional $95 worst experience and the first time I have ever rented from U-Haul.
RAYMOND J
Customer Reviews for Orblynx LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
"Were the personnel helpful?" -- I answered "No" only because there was no personnel. It was a DIY / app drop off. It worked out fine.
Jason BWe ordered a furniture dolly and paid for it but they gave us appliance dolly which we didn’t use and still paid. They didn’t informed us in advance and no resolution was given. Also, the truck wasn’t that clean.
Kevin STruck was fine, but I ordered furniture dollies online, got blankets instead. nobody onsite to fix the problem. Had to buy dollies at Lowe's. Got charged for the dollies even after calling and saying I didn't get them. Could barely understand the guy on the phone. Not an English speaker.
James GNo help from employees, asked to back into a spot that was too small with no assistance. Impossible to take necessary photos after parked
Larissa HI was expecting a discount.. I had rented many times before & the 10ft was $80..
Rita LI was quoted $19.99 for a day. I used the truck for less than an hour and I was billed $61. I will not pay this bill!!
Darryl JBe open. Be on time. Have clear instructions.
mark rThe truck was very dirty inside and out. I had a $25 cleaning fee. I suspect that the person before me also had the fee, but the truck was very dirty.
Kurt SThe 26’ truck is a Beast!! We packed it to maximize and it performed outstanding. Thank you Uhaul.
CHARLES WDidn’t receive furniture dolly which made my move far more difficult wasn’t given a drop off location forcing me to drive to 3 different locations and waste hours in LA traffic
JOSEPH G